W. Williams & Son Funeral Directors, Whitby

My initial appointment with the member of staff at the office could have been more professional,not what I expected, however I was very pleased with how things went on the day, it was very smooth and professionally done. A lovely touch was the photograph which was placed in the back window of the herse and beside the coffin at the crematorium. It was a really nice touch which I hadn't expected. Very pleased with everything.

When my younger brother died suddenly it was so unexpected and I was wondering what to do first! However after talking to Kate at W Williams on a long phone call initially everything I’d worried about disappeared as they actually arranged everything for me and it was such a relief. We had a Civil Celibrant, Mandy, who delivered a lovely service at the graveside to immediate family only and this final touch took away a lot of the pain one feels at a larger family funeral. I couldn’t have been happier! Catherine James.

Perfect in every way- Kindness and consideration given by all staff both in the office and from the Attendants at the actual Funeral. Very very impressed at the personal touch.
Thank you so much
Would not hesitate to refer this company to friends. Would have given 10 stars if possible.

From start to finish the process was made simple.
Kate in the office was fantastic, kind and very efficient. She gave me great advice about all the things i would need to book or order and that was a great help as i had never had to organise a funeral before.
On the day of the funeral all the pallbearers were lovely, and a big thank you to Andy for being so lovely.

Every question we asked was answered - every request we made was done. Even when a call was answered out of district it was dealt with. At a time you are not on top form, all the staff were understanding.Would recommend, without hesitation. Lovely people.

Very thoughtful and compassionate service for all of the team from start to finish nothing was too much trouble

It was all we asked for, communication was excellent and the staff were very supportive and helpful.

All of the staff that I came into contact with were outstanding, genuine, respectful and caring. They helped in every single way they could and went above all obligations they may have for me and my family and most importantly my Dad.

Unfortunately, my Dad was diagnosed with a brain tumour on the 25th September 2019 and we lost him on the 29th November 2019 at just 59. We cared for him at home and he passed in peace and love with us.

I never thought I would ever have to speak and arrange anything whilst my Dad was still alive, but as he was at home with us when the time came we knew we would need someone to call. I spoke with Rob who shares the same name as my Dad and he was amazing and so kind and caring to my situation. He even said I hope to not hear from you for years and years to come, and that, at that time was a wonderful thing for me to hear. I was advised of what I needed to do should the time come and didn't feel so alone and scared.

When the time came, we met Mark for the first time and he was an absolute gentleman, so respectful to my Dad and I knew he cared and he looked after him and I trusted him and knew my Dad would have liked him too.

Kate the lady in the office was fabulous, she was honest and answered all questions truthfully. My Dad was such an amazing character such a nice, kind and gentle soul, always happy and laughing and she helped us in giving him exactly the funeral service that he deserved. (She also has a beautiful telephone voice!).

The lady who looked after my Dad, please forgive me if I'm wrong I'm sure it was Sue, she spoke to me so kindly when I called to see how he was. She looked after my Dad and washed his hair, he loved being pampered, she went to extreme lengths to make sure he was looked after and I will never forget what you did for me, she even played the Beatles for him when she learned how much he loved music and Dad would of loved that.

I cannot thank you all enough for everything you did for us, If I could give more stars then I would, amazing team of dedicated compassionate staff. The only people I would have trusted with my beautiful Dad.

I was very very pleased with the service provided by W. Williams & Son Funeral Directors,
in every aspect, so i wish to thank them all for their very kind attention to detail.
Again, thank you all.

Regards.
Mr. Philip David Brown.

EXCELLENT DIGNIFIED SERVICE THROUGHOUT

We cannot speak too highly of the wonderful service we received. It felt as though the staff were more like friends than strangers so caring and supportive they helped us all get through a very traumatic and emotional time. They ensured that we got the funeral that my father wanted. Thank you to each and every one of you Team Williams for your wonderful and caring support.

Very professional and compassionate. Treated my father with the upmost of respect from start to finish.

We would like to thank Andy and all his colleagues at W. Williams for their caring and professional handling of my father's funeral. From beginning to end they were supportive, helpful and approachable. We never felt rushed into making any decisions and they made a very difficult time easier to cope with. Thank you once again for your friendly, patient and expert approach.

Dignity and Williams & sons were caring and understanding at all times. Talking us through the process at every step and spending the time to explain if we needed clarification. Would recommend to anyone.