COVID-19
Mason's Funeral Directors, Hartlepool
We take the greatest care as we look after the families of Hartlepool.
Our location
About our Hartlepool funeral home
Mason's Funeral Directors in Hartlepool, County Durham, are here to help you during your time of need. We will organise a dignified, respectful funeral for your loved one, making the arrangements on your behalf.
We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.
Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.
You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.
We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.
Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.
You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.
What we offer
- Advice and guidance at every step, including registering the death
- Arrangements that are tailored to meet your family's needs
- Local expertise and knowledge
- Cremation or burial at any local crematorium or burial site
- Funeral services of all faiths and cultures
- Viewing of the deceased in the chapel of rest
- Hearses, funeral vehicles and bespoke transport options
- Memorials and tributes
- Prepaid funeral plans
Funeral Services with distinction
We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
Our funeral services
With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have unlimited choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
Tailored Funeral
Our Tailored Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.Our costs from£2,995Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.![Tailored funeral service]()
Tailored FuneralOur costs from £2,995
Simple Funeral
A complete funeral service for a lower cost, delivered with complete compassion and care.Our costs from£1,995This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.![Simple Funeral Service in Hartlepool Image]()
Simple FuneralOur costs from £1,995
Where to find us
Address
129 Park Road
Hartlepool TS26 9HT
GB
Directions and Parking
We are located on the junction of Park Road and Osbourne Road, opposite the jewellers.
There is car parking available on surrounding streets.
There is car parking available on surrounding streets.
Funeral Home Opening Times
Our staff are available 24 hours a day on 01429 862021 if you require our services outside of these hours.
| Day of the Week | Hours |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Supporting you along the way
We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.
![What to do when someone dies]()
What to do when someone dies
It’s perfectly normal to be unsure of what you need to do following the death of a loved one. These step-by-step guides will carefully explain everything you need to when someone dies, helping you through each stage of the process.Find out more![Planning a funeral]()
Planning a funeral
Our guides on planning a funeral will ensure your loved one's send off is a personal and unique celebration of their life. We will explain how our Funeral Directors will help you plan a funeral service and support you at every stage.Find out more![The funeral service]()
The day of the funeral
This guide will explain what happens at a funeral; including the funeral procession, funeral service, committal service and the wake. We will be here to help you through every step of the journey.Find out more
Frequently asked questions
- When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.Learn More:
- You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.
- Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.Learn More:
- If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.Learn More:
- Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.Learn More:
Reviews of our services
based on 43 reviews
March 20, 2020
Rating 5.0
A quick and speedy service just what my father wanted no fuss no bother
Response from Mason's Funeral Directors
March 23, 2020
It is good to know that we managed to make the day run as smoothly as possible for you.
March 9, 2020
Rating 5.0
I cannot praise the support I have recieved from Hartlepool Masons.
The support was outstanding from start to finish, even down to the after support I am still receiving. Everything they did was filled with compassion and understanding of what you are going through. As with everyone you are going through the stages of grief and it's so overwhelming but with the support we as a family recieved it made the process less painful. Our special thanks goes to Terry. I could not have got through it without him. He has such a commitment to his job, ensuring that the process is the least painful for families that due to his kindness I have even took out a dignity plan. All the team are very friendly and commitment to their job role. Thank you all so much.
The support was outstanding from start to finish, even down to the after support I am still receiving. Everything they did was filled with compassion and understanding of what you are going through. As with everyone you are going through the stages of grief and it's so overwhelming but with the support we as a family recieved it made the process less painful. Our special thanks goes to Terry. I could not have got through it without him. He has such a commitment to his job, ensuring that the process is the least painful for families that due to his kindness I have even took out a dignity plan. All the team are very friendly and commitment to their job role. Thank you all so much.
Response from Mason's Funeral Directors
March 10, 2020
We are incredibly grateful that you took the time to leave us this review. Your comments will provide great encouragement to the team to keep doing their job to the best of their ability and it’s good to hear that you and the family received helpful guidance through this time.
February 15, 2020
Rating 5.0
I had a lot of support at a very difficult time I was pleased with the service
Response from Mason's Funeral Directors
February 17, 2020
Your feedback is so valuable to us and we would like to say thank you.
January 31, 2020
Rating 5.0
My nan chose Masons to handle her funeral and from the first time i contacted them their service and professionalism were outstanding. From the moment they arrived to take my nan into their care they were so respectful of her and our family. The young man who took care of us- Terry McCormack was so kind , compassionate and helpful, not only with the practical side of the actual funeral but his attention to detail and 'little touches' meant so much to us at such a terrible time in our lives. Nothing was too much trouble for him and the frequent phone calls- even after the service were so appreciated and made a traumatic experience so much easier to bare . I would certainly recommend them to anyone wanting the best for their loved ones and will trust them completely in the future .
Response from Mason's Funeral Directors
February 3, 2020
Thank you for an exceptional review. Your feedback is valued. We are glad that we were respectful of your needs at such a difficult time.
January 30, 2020
Rating 5.0
Great service at a very difficult time. Tracey was very helpful and made things a lot easier
Response from Mason's Funeral Directors
January 31, 2020
Thank you for sharing your experience with us on your online review.
January 24, 2020
Rating 5.0
Very professional and dignified staff. Would recommend to all.
Response from Mason's Funeral Directors
January 27, 2020
Our team are here to provide the highest level of service for you and we are happy this was achieved.
October 22, 2019
Rating 5.0
Following the sudden death of my mum in August 2019, I made contact with the staff at Mason’s Funeral Directors in Hartlepool. My initial contact was with Tracey, who I have to say was extremely professional, very kind and thoughtful and who understood exactly what me and my family were going through.
Tracey explained everything that we needed to know regarding arranging our mums funeral in detail and she made the whole process seem less painful, showing a warm empathy with me and my family, which I will never forget. Even though me and my family live almost three hundred miles away, Tracey and her colleague Terry, maintained regular phone contact with me, sorting out the final details for the funeral arrangements.
The funeral for mum, was held both professionally and with dignity and respect. My family and friends commented on the day about the way that the Mason’s staff had presented themselves during the service and how they had helped and spoken with them.
The warmth and professionalism of Tracey and her colleagues at Mason’s provided me and my family much comfort at the time of our loss. I will forever be thankful for all of the help and kindness that they offered me and my family.
I would therefore have no hesitation in recommending Mason’s Funeral Directors.
Tracey explained everything that we needed to know regarding arranging our mums funeral in detail and she made the whole process seem less painful, showing a warm empathy with me and my family, which I will never forget. Even though me and my family live almost three hundred miles away, Tracey and her colleague Terry, maintained regular phone contact with me, sorting out the final details for the funeral arrangements.
The funeral for mum, was held both professionally and with dignity and respect. My family and friends commented on the day about the way that the Mason’s staff had presented themselves during the service and how they had helped and spoken with them.
The warmth and professionalism of Tracey and her colleagues at Mason’s provided me and my family much comfort at the time of our loss. I will forever be thankful for all of the help and kindness that they offered me and my family.
I would therefore have no hesitation in recommending Mason’s Funeral Directors.
Response from Mason's Funeral Directors
October 22, 2019
We really appreciate you taking the time out to share your experience online with us. I am pleased to hear that our team were so accommodating and that we provided the highest level of care and guidance for you and your family.
October 11, 2019
Rating 5.0
We were very lucky to have Tracey Rimmer as our funeral director she was extremely professional yet very understanding and had so much empathy for the whole family she carried out all of our wishes at the same time guiding us and offering much needed advice she couldn't have done any more if she tried fantastic lady
Response from Mason's Funeral Directors
October 11, 2019
Thank you for posting your online review. I am happy to hear that we were able to help ease any worries that you may have had and that you and the family were well cared for.
October 3, 2019
Rating 5.0
A1 service all staff were very helpful, courteous and friendly, everything was explained before any decisions were made, nothing was too much trouble and anybody we dealt with were knowledgeable and extremely efficient, a great help at this delicate time
Response from Mason's Funeral Directors
October 4, 2019
Thank you for the kind comments posted on your online review. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
October 3, 2019
Rating 5.0
Staff were all brilliant looked after us really well always making sure we were ok definately 5 star
Response from Mason's Funeral Directors
October 4, 2019
We are grateful of receiving your online review. I am happy that you confided in us as a team to take care of your loved one.
September 10, 2019
Rating 5.0
All of the staff, especially Tracy Rimmer, were incredibly helpful and caring in such a difficult time. They have provided support to the family even after the funeral, which has been much appreciated.
Response from Mason's Funeral Directors
September 11, 2019
Thank you for sharing your views with us on your online review. I am glad that our staff went above and beyond to deliver the service you expected.
July 25, 2019
Rating 5.0
Every thing went smooth, staff were wonderful and available whenever we needed them and nothing was to much trouble.
Response from Mason's Funeral Directors
July 30, 2019
Your feedback is so valuable to us and we would like to say thank you. I am glad that you and the family were well cared for.
July 23, 2019
Rating 5.0
Absolutely amazing and friendly service, answered all my questions and done everything I asked,I would highly recommend xx
Response from Mason's Funeral Directors
July 24, 2019
Thank you for your online review. I am pleased we were able to help make things easier for you at such a difficult time and we were able to provide you with the care and support needed.
July 8, 2019
Rating 5.0
The staff at Masons couldn't be more professional or caring if they tried.
Following the passing of our mum, Cindy Collins carried out our arrangements. Nothing was too much trouble and everything we requested was granted.
The staff took care of our mum as we had during her life and both mum and our family were treat with respect and dignity at all times.
On the day of the funeral, the drivers and bearers acted with great professionalism and courtesy, taking any worry away from us.
A fantastic service from wonderful people. Thank you so much for everything.
Regards, the Smith family.
Following the passing of our mum, Cindy Collins carried out our arrangements. Nothing was too much trouble and everything we requested was granted.
The staff took care of our mum as we had during her life and both mum and our family were treat with respect and dignity at all times.
On the day of the funeral, the drivers and bearers acted with great professionalism and courtesy, taking any worry away from us.
A fantastic service from wonderful people. Thank you so much for everything.
Regards, the Smith family.
Response from Mason's Funeral Directors
July 9, 2019
Thank you for the kind comments posted on your online review. We are glad that we were respectful of your needs at such a difficult time and that the service was carried out to your satisfaction.
June 27, 2019
Rating 5.0
Excellent service from everyone especially cindy x
Response from Mason's Funeral Directors
June 28, 2019
We appreciate you leaving a review online for your experience with Masons Funeral Service. I am pleased to hear the team looked after you and the family well.
June 1, 2019
Rating 5.0
All the staff we met were very professional and showed great compassion and sympathy on the loss of my mam. They followed my wishes and went above and beyond with a little bit extra.
Response from Mason's Funeral Directors
June 3, 2019
Thank you for posting your online review. I am pleased to hear that you found our staff to be professional and respectful and that all of your wishes and requirements were carried out by the team as you had requested.
May 12, 2019
Rating 5.0
Very professional and helpful staff with much care and empathy.
Response from Mason's Funeral Directors
May 14, 2019
Thank you for posting your online review. I am pleased to hear that you found our staff to be professional and respectful and that we were able to provide you with the care and support needed at this time.
May 9, 2019
Rating 5.0
Could not wish for a more professional service after the loss of my dear wife. Your title Dignity sums it up perfectly
Response from Mason's Funeral Directors
May 9, 2019
Thank you for sharing your views with us on your online review. I am glad that we were able to provide you with the dignity and respect needed at this time and that the arrangements for your Wife were carried out to your satisfaction.
May 1, 2019
Rating 5.0
Very proffessional service,non imposing,covering and offering services for all aspects required at a sad time.Follow up service very good and very thoughtful.
Response from Mason's Funeral Directors
May 2, 2019
Thank you for posting your review online. I am pleased that you were so well looked after by our team and that we were able to help make things easier for you at such a difficult time.
April 23, 2019
Rating 5.0
The help and guidance of all the staff at masons was exceptional at such an upsetting time and the care they took with my dad for us was very thoughtful and and kind the whole family appreciate the care taken throughout our ordeal and would like to thank everyone involved
Response from Mason's Funeral Directors
April 24, 2019
Thank you for sharing your experience with us on your online review. I am pleased that we provided the highest level of care and guidance for you and your family and that that we were able to help make things easier for you at such a difficult time.
Displaying reviews 1 - 2 out of the 20 most recent
