Mason's Funeral Directors in Hartlepool, County Durham, are here to help you during your time of need. We will organise a dignified, respectful funeral for your loved one, making the arrangements on your behalf.
We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.
Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.
You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.
What We Offer
Advice and guidance at every step, including registering the death
Arrangements that are tailored to meet your family's needs
Local expertise and knowledge
Cremation or burial at any local crematorium or burial site
Funeral services of all faiths and cultures
Viewing of the deceased in the chapel of rest
Hearses, funeral vehicles and bespoke transport options
Memorials and tributes
Prepaid funeral plans
Our Services
At Mason's Funeral Directors, we understand how special life is with those that you love. For us, every funeral is unique and personal. We have a service to fulfil every wish, with every detail carried out with the same uncompromising quality of care.
From a traditional service, to a colourful woodland burial, your options are limitless with our Full Service Funeral. If you have a little more flexibility when it comes to arrangements, then we can provide a Simple Funeral for a lower cost.
Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
More information
Our funeral professionals will care for your loved one in our premium facilities
A professional Arranger will provide support, guidance and co-ordinate everything for you
Have flexibility and choice over the time, day and location of the funeral service
We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
We can add services and tailor the funeral to suit your own specific requirements
A complete funeral service for a lower cost, delivered with complete compassion and care.
This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
More information
Our funeral professionals will care for your loved one in our premium facilities
A professional Arranger will provide support, guidance and co-ordinate everything for you
The service will be at a mutually agreed time and date dependent upon availability, usually on Tuesday, Wednesday or Thursday
We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
Some additional services such as arranging floral tributes or obituaries are not available
It’s perfectly normal to be unsure of what you need to do following the death of a loved one. This guide and checklist will explain the first steps you need to take so you can start making any necessary funeral arrangements.
Our guide to funeral arrangements will help you arrange a fitting funeral for your loved one. Learn more about funeral flowers, popular songs for funerals, our range of coffins and how to write a memorable eulogy.
This guide will explain what happens at a funeral; including the funeral procession, funeral service, committal service and the wake. We will be here to help you through every step of the journey.
Once the funeral service is completed, there are often other matters that will need to be dealt with. This could be regarding legal affairs of the deceased, arranging memorials, or coping with grief. Our funeral professionals can advise you on all of these matters.
Exceptional service and caring staff listened to our wishes and advised us of options would recommend Masons to everyone . NOthing been to much trouble A very professional services . By professional staff
Response on behalf of Mason's Funeral Directors
31 January 2019
Thank you for the kind comments posted on your online review. I am glad that we were able to provide you with the care and support needed at this time and that all of your wishes and requirements were carried out by the team as you had requested.
Mr Joseph P.
5.0
Rating 5.0
28 January 2019
Faultless service from start to finish
Response on behalf of Mason's Funeral Directors
29 January 2019
Thank you for posting your review online. I am pleased that all of the arrangements were carried out to your satisfaction.
Mrs Susan L.
5.0
Rating 5.0
18 January 2019
The service my family and I received during our recent bereavement was amazing. Thankfully our Mam had a prepaid funeral plan which she had arranged herself with a member of staff from Masons. Together they had ensured that everything Mam wanted would be covered which gave her peace of mind and made things incredibly easy for us when the time came. My experience of the service we received was also fantastic. The empathy and kindness shown to us by Damon was exceptional. Nothing was too much trouble and Damon worked hard to ensure that the send off we wanted for our Mam went ahead without a hitch. He kept us informed throughout the process and added little touches which we had not thought of but which meant a lot to us afterwards. Thank you so much for all of your support, professionalism and for ensuring that our Mam got the send off she deserved.
Response on behalf of Mason's Funeral Directors
21 January 2019
Thank you for taking the time to send your online review to us. I am pleased that we were able to look after you and your family at this difficult time and that the arrangements for your Mother were carried out to your satisfaction.
Mrs Denise W.
5.0
Rating 5.0
13 January 2019
the staff who dealt with our mothers funeral did so with kindness and in a very helpful manner 5 star
Response on behalf of Mason's Funeral Directors
14 January 2019
Thank you for your online review. I am pleased that the arrangements for your Mother were carried out to your satisfaction and that you were so well looked after by our team.
Mrs Joanna H.
5.0
Rating 5.0
18 December 2018
Tracey the funeral Director really looked after our family and met our expectations she went above and beyond the call of duty nothing was to much. Kevin leafly who did the service if I didn’t know I’d if said he was like family he came across very sincere I would highly recommend this company to anyone xx
Response on behalf of Mason's Funeral Directors
18 December 2018
Thank you for the kind comments posted on your online review. I am pleased that we were able to look after you and your family at this difficult time and that all of the arrangements were carried out to your satisfaction.
Ms Karen S.
5.0
Rating 5.0
18 December 2018
Couldn’t ask for anything more they really looked after my Mother and me.
Response on behalf of Mason's Funeral Directors
18 December 2018
Thank you for posting your review online. I am glad that we were able to provide you with the care and support needed at this time.
Mrs Carole M.
5.0
Rating 5.0
4 December 2018
Very professional Damon couldn't do enough for us
Response on behalf of Mason's Funeral Directors
5 December 2018
Thank you for posting your review online. I am pleased that you were so well looked after by our team and that all of the arrangements were carried out to your satisfaction.
Mr Tony W.
5.0
Rating 5.0
1 December 2018
Every detail that we as a family wanted to incorporate in mams funeral was done with compassion, dignity and respect. Tracy was brilliant. We appreciated her guidance through this difficult time for us. Thank you for everything Masons have done. A. Waterman and family.
Response on behalf of Mason's Funeral Directors
3 December 2018
Thank you for taking the time to complete the online review. I am pleased that we were able to look after you and your family at this difficult time and that all of the arrangements were carried out to your satisfaction.
Mrs Tracey L.
5.0
Rating 5.0
28 November 2018
Tracey at Mason in Hartlepool assisted with my brothers funeral and I feel she went beyond helping . I felt as it was a close and dear friend guiding me through the arrangements(I had not met her till my first appointment). I am obviously hoping not to need to use Madons again but in the Sad event that I did I would know beyond doubt that the I would be guided through with the same professional and very supportive attention...
Response on behalf of Mason's Funeral Directors
29 November 2018
Thank you for the kind comments posted on your online review. I am glad that all of your wishes and requirements were carried out by the team as you had requested and that we were able to provide you with the care and support needed at this time.
Ms Gillian W.
5.0
Rating 5.0
21 November 2018
From first contact we received friendly , compassionate and efficient service .
Response on behalf of Mason's Funeral Directors
22 November 2018
Thank you for taking the time to complete the online review. I am pleased that all of the arrangements were carried out to your satisfaction.
Mrs Pauline T.
5.0
Rating 5.0
14 November 2018
Every detail was meticulously followed by Tracey and her support to ourselves was greatly appreciated. Our beloved brother in law's wishes were carried out to the letter with the utmost care and dignity. Thankyou.
Response on behalf of Mason's Funeral Directors
15 November 2018
Thank you for the kind comments posted on your online review. I am pleased that you were so well looked after by our team and that all of your wishes and requirements were carried out as you had requested.
Mr Philip W.
5.0
Rating 5.0
13 November 2018
Our family engaged Mason's to look after our Fathers Funeral arrangements. Tracy was the Funeral Director and she was absolutely amazing in everything she did. We all agreed that the service and arrangements were so fitting and appropriate and on behalf of the Wright family I would like to thank everyone at Mason's and especially Tracy for all their kindness and professionalism, before, during and after our father's service.
Response on behalf of Mason's Funeral Directors
13 November 2018
Thank you for taking the time to send your online review to us. I am pleased that we were able to look after you and your family at this difficult time and that all of the arrangements were carried out to your satisfaction.
Mr Robert P.
5.0
Rating 5.0
10 November 2018
The service was outstanding.
Response on behalf of Mason's Funeral Directors
12 November 2018
We have received your online review. I am pleased that all of the arrangements were carried out to your satisfaction.
Mr Kevin J.
5.0
Rating 5.0
17 October 2018
Sensitive and responsive staff, highly professional and caring. Efficient and effective organisation.
Response on behalf of Mason's Funeral Directors
18 October 2018
Thank you for the kind comments posted on your online review. I am pleased that all of the arrangements were carried out to your satisfaction and that we were able to provide you with the care and support needed at this time.