Mason's Funeral Directors

A funeral director who understood our requirements and provided a very compassionate service.

An amazing service was provided by the company, highly recommend and everything done to mine and my late dad's wishes. Cannot fault the service at all. A well deserved 5 stars.

I truly believe that the service provided by Mason's Funeral Directors was second to none. Their help and professionalism really was brilliant. I thank you from the bottom of my heart because at a difficult time your assistance was very beneficial.

Excellent professional, efficient and thorough, have used them before and no doubt will use them again!

I was thoroughly satisfied with Mason's handling of my late fathers funeral. All of the staff were very professional in every aspect of the funeral arrangements and at the same time genuinely sympathetic and sensitive. I cannot recommend the highly enough.

Everyone associated with Masons were so caring and could not have done any more to make things easier,they were brilliant.

Professional, friendly and all staff went that extra mile😊

Masons provided a superb service and my mother's funeral was conducted with great respect and dignity, and almost military precision.

Sincere thanks

First class service. Every detail was taken care of in an empathic manner.
All the staff were so helpful, but especially our funeral director, she went above and beyond at this very difficult time

Exceptional service and caring staff listened to our wishes and advised us of options would recommend Masons to everyone . NOthing been to much trouble A very professional services . By professional staff

Faultless service from start to finish

The service my family and I received during our recent bereavement was amazing. Thankfully our Mam had a prepaid funeral plan which she had arranged herself with a member of staff from Masons. Together they had ensured that everything Mam wanted would be covered which gave her peace of mind and made things incredibly easy for us when the time came.
My experience of the service we received was also fantastic. The empathy and kindness shown to us by Damon was exceptional. Nothing was too much trouble and Damon worked hard to ensure that the send off we wanted for our Mam went ahead without a hitch. He kept us informed throughout the process and added little touches which we had not thought of but which meant a lot to us afterwards. Thank you so much for all of your support, professionalism and for ensuring that our Mam got the send off she deserved.

the staff who dealt with our mothers funeral did so with kindness and in a very helpful manner
5 star

Tracey the funeral Director really looked after our family and met our expectations she went above and beyond the call of duty nothing was to much. Kevin leafly who did the service if I didn’t know I’d if said he was like family he came across very sincere I would highly recommend this company to anyone xx

Couldn’t ask for anything more they really looked after my Mother and me.

Very professional Damon couldn't do enough for us

Every detail that we as a family wanted to incorporate in mams funeral was done with compassion, dignity and respect. Tracy was brilliant. We appreciated her guidance through this difficult time for us. Thank you for everything Masons have done. A. Waterman and family.

Tracey at Mason in Hartlepool assisted with my brothers funeral and I feel she went beyond helping . I felt as it was a close and dear friend guiding me through the arrangements(I had not met her till my first appointment). I am obviously hoping not to need to use Madons again but in the Sad event that I did I would know beyond doubt that the I would be guided through with the same professional and very supportive attention...

From first contact we received friendly , compassionate and efficient service .

Every detail was meticulously followed by Tracey and her support to ourselves was greatly appreciated. Our beloved brother in law's wishes were carried out to the letter with the utmost care and dignity. Thankyou.