Mason's Funeral Directors, Hartlepool

We take the greatest care as we look after the families of Hartlepool.
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24 hours a day
Reviews
Rating 5.0
based on 37 reviews

About our Hartlepool funeral home

Mason's Funeral Directors in Hartlepool, County Durham, are here to help you during your time of need. We will organise a dignified, respectful funeral for your loved one, making the arrangements on your behalf.

We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.

Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.

You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.
Mason's Funeral Directors in Hartlepool

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Where to find us

Address

129 Park Road
Hartlepool TS26 9HT
GB

Directions and Parking

We are located on the junction of Park Road and Osbourne Road, opposite the jewellers.

There is car parking available on surrounding streets.

Funeral Home Opening Times

Our staff are available 24 hours a day on 01429 862021 if you require our services outside of these hours.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

Frequently asked questions

Reviews of our services

5.0
Rating 5.0
based on 37 reviews
Rating 5.0
Following the sudden death of my mum in August 2019, I made contact with the staff at Mason’s Funeral Directors in Hartlepool. My initial contact was with Tracey, who I have to say was extremely professional, very kind and thoughtful and who understood exactly what me and my family were going through.

Tracey explained everything that we needed to know regarding arranging our mums funeral in detail and she made the whole process seem less painful, showing a warm empathy with me and my family, which I will never forget. Even though me and my family live almost three hundred miles away, Tracey and her colleague Terry, maintained regular phone contact with me, sorting out the final details for the funeral arrangements.

The funeral for mum, was held both professionally and with dignity and respect. My family and friends commented on the day about the way that the Mason’s staff had presented themselves during the service and how they had helped and spoken with them.

The warmth and professionalism of Tracey and her colleagues at Mason’s provided me and my family much comfort at the time of our loss. I will forever be thankful for all of the help and kindness that they offered me and my family.

I would therefore have no hesitation in recommending Mason’s Funeral Directors.
Response from Mason's Funeral Directors
We really appreciate you taking the time out to share your experience online with us. I am pleased to hear that our team were so accommodating and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
We were very lucky to have Tracey Rimmer as our funeral director she was extremely professional yet very understanding and had so much empathy for the whole family she carried out all of our wishes at the same time guiding us and offering much needed advice she couldn't have done any more if she tried fantastic lady
Response from Mason's Funeral Directors
Thank you for posting your online review. I am happy to hear that we were able to help ease any worries that you may have had and that you and the family were well cared for.
Rating 5.0
A1 service all staff were very helpful, courteous and friendly, everything was explained before any decisions were made, nothing was too much trouble and anybody we dealt with were knowledgeable and extremely efficient, a great help at this delicate time
Response from Mason's Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Staff were all brilliant looked after us really well always making sure we were ok definately 5 star
Response from Mason's Funeral Directors
We are grateful of receiving your online review. I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
All of the staff, especially Tracy Rimmer, were incredibly helpful and caring in such a difficult time. They have provided support to the family even after the funeral, which has been much appreciated.
Response from Mason's Funeral Directors
Thank you for sharing your views with us on your online review. I am glad that our staff went above and beyond to deliver the service you expected.
Rating 5.0
Every thing went smooth, staff were wonderful and available whenever we needed them and nothing was to much trouble.
Response from Mason's Funeral Directors
Your feedback is so valuable to us and we would like to say thank you. I am glad that you and the family were well cared for.
Rating 5.0
Absolutely amazing and friendly service, answered all my questions and done everything I asked,I would highly recommend xx
Response from Mason's Funeral Directors
Thank you for your online review. I am pleased we were able to help make things easier for you at such a difficult time and we were able to provide you with the care and support needed.
Rating 5.0
The staff at Masons couldn't be more professional or caring if they tried.

Following the passing of our mum, Cindy Collins carried out our arrangements. Nothing was too much trouble and everything we requested was granted.

The staff took care of our mum as we had during her life and both mum and our family were treat with respect and dignity at all times.

On the day of the funeral, the drivers and bearers acted with great professionalism and courtesy, taking any worry away from us.

A fantastic service from wonderful people. Thank you so much for everything.

Regards, the Smith family.
Response from Mason's Funeral Directors
Thank you for the kind comments posted on your online review. We are glad that we were respectful of your needs at such a difficult time and that the service was carried out to your satisfaction.
Rating 5.0
Excellent service from everyone especially cindy x
Response from Mason's Funeral Directors
We appreciate you leaving a review online for your experience with Masons Funeral Service. I am pleased to hear the team looked after you and the family well.
Rating 5.0
All the staff we met were very professional and showed great compassion and sympathy on the loss of my mam. They followed my wishes and went above and beyond with a little bit extra.
Response from Mason's Funeral Directors
Thank you for posting your online review. I am pleased to hear that you found our staff to be professional and respectful and that all of your wishes and requirements were carried out by the team as you had requested.
Rating 5.0
Very professional and helpful staff with much care and empathy.
Response from Mason's Funeral Directors
Thank you for posting your online review. I am pleased to hear that you found our staff to be professional and respectful and that we were able to provide you with the care and support needed at this time.
Rating 5.0
Could not wish for a more professional service after the loss of my dear wife. Your title Dignity sums it up perfectly
Response from Mason's Funeral Directors
Thank you for sharing your views with us on your online review. I am glad that we were able to provide you with the dignity and respect needed at this time and that the arrangements for your Wife were carried out to your satisfaction.
Rating 5.0
Very proffessional service,non imposing,covering and offering services for all aspects required at a sad time.Follow up service very good and very thoughtful.
Response from Mason's Funeral Directors
Thank you for posting your review online. I am pleased that you were so well looked after by our team and that we were able to help make things easier for you at such a difficult time.
Rating 5.0
The help and guidance of all the staff at masons was exceptional at such an upsetting time and the care they took with my dad for us was very thoughtful and and kind the whole family appreciate the care taken throughout our ordeal and would like to thank everyone involved
Response from Mason's Funeral Directors
Thank you for sharing your experience with us on your online review. I am pleased that we provided the highest level of care and guidance for you and your family and that that we were able to help make things easier for you at such a difficult time.
Rating 5.0
A funeral director who understood our requirements and provided a very compassionate service.
Response from Mason's Funeral Directors
Thank you for posting your review online. I am pleased that you were so well looked after by our team and that all of your wishes and requirements were carried out as you had requested.
Rating 5.0
An amazing service was provided by the company, highly recommend and everything done to mine and my late dad's wishes. Cannot fault the service at all. A well deserved 5 stars.
Response from Mason's Funeral Directors
Thank you for taking the time to complete the online review. I am pleased that the arrangements for your Father were carried out to your satisfaction.
Rating 5.0
I truly believe that the service provided by Mason's Funeral Directors was second to none. Their help and professionalism really was brilliant. I thank you from the bottom of my heart because at a difficult time your assistance was very beneficial.
Response from Mason's Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that we were able to look after you and your family at this difficult time.
Rating 5.0
Excellent professional, efficient and thorough, have used them before and no doubt will use them again!
Response from Mason's Funeral Directors
Thank you for posting your review online. I am pleased that you were so well looked after by our team and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
I was thoroughly satisfied with Mason's handling of my late fathers funeral. All of the staff were very professional in every aspect of the funeral arrangements and at the same time genuinely sympathetic and sensitive. I cannot recommend the highly enough.
Response from Mason's Funeral Directors
Thank you for taking the time to complete the online review. I am pleased that the arrangements for your Father were carried out to your satisfaction and that you were so well looked after by our team.
Rating 5.0
Everyone associated with Masons were so caring and could not have done any more to make things easier,they were brilliant.
Response from Mason's Funeral Directors
Thank you for taking the time to complete the online review. I am glad that we were able to provide you with the care and support needed and that all of the arrangements were carried out to your satisfaction.
Displaying reviews 1 - 2 out of the 20 most recent

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