Mason's Funeral Directors, Hartlepool

Our Hartlepool Funeral Directors are here 24 hours a day, seven days a week, to help arrange a meaningful and personalised funeral for your loved one.
Where to find us
129 Park Road
Hartlepool TS26 9HT
GB
Mason's Funeral Directors in Hartlepool
Call us on
01429 862021
Call us on
01429 862021
BASED ON 48 reviews
Rating 5.0
Mason's Funeral Directors in Hartlepool

About our Hartlepool funeral home

Mason's Funeral Directors in Hartlepool, County Durham, are here to help you during your time of need. We will organise a dignified, respectful funeral for your loved one, making the arrangements on your behalf.

We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.

Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.

You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.

What we offer

  • The option of a dignified funeral now and memorial service later
  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
Read More

Our funeral services

With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.

  • Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Find out more
    Our costs from
    £2,995
    Tailored funeral service

    Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our costs from
    £2,995
    Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Tailored funeral service
    Find Out More

    Full Service FuneralOur costs from £2,995

    Or find out more about finance options available from Funeral Safe.

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • Have flexibility and choice over the time, day and location of the funeral service
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • We can add services and tailor the funeral to suit your own specific requirements
    To find out more, please call us on 01429 862021.

  • Simple Funeral

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Find out more
    Our costs from
    £1,995
    Simple Funeral Service in Hartlepool Image

    Simple Funeral

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    Our costs from
    £1,995
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Simple Funeral Service in Hartlepool Image
    Find Out More

    Simple FuneralOur costs from £1,995

    Or ,find out more about finance options available from Funeral Safe.

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • The service will be at a mutually agreed time and date dependent upon availability, usually on Tuesday, Wednesday or Thursday
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • Some additional services such as arranging floral tributes or obituaries are not available
    To find out more, please call us on 01429 862021

Where to find us

Address

129 Park Road
Hartlepool TS26 9HT
GB
Get Directions

Directions and Parking

We are located on the junction of Park Road and Osbourne Road, opposite the jewellers.

There is car parking available on surrounding streets.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01429 862021

Supporting you along the way

We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.

Frequently asked questions

Reviews of our services

5.0
Rating 5.0
based on 48 reviews
Rating 5.0
The service provided by Masons and the funeral director Terry, in particular, was first class. Everything was dealt with financially up front and in a sympathetic manner leaving the remaining process focussing on the funeral arrangements. Terry was efficient, empathetic, patient and added little extra touches and suggestions that ensured we got exactly what we wanted. This ensured that there wasn't anything left that we would or could have done differently. In my view he was the perfect funeral director and Masons the perfect company to deal with at a very difficult time.
Response from Mason's Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference, we are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Thank you for entrusting us with the care of your loved one and your 5* review.
Rating 5.0
Masons were very caring and considerate in our time of need. The service was of a very high standard and they kept in daily contact leading up to and immediately following the funeral. Nothing was too much trouble which was greatly appreciated by the family.
Response from Mason's Funeral Directors
It means a lot to the team for our clients to be able to share their experiences with us. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Tracy was absolutely great
Response from Mason's Funeral Directors
Thank you for your review and for highlighting individuals who made a difference.
Rating 5.0
Thank you for making a difficult day a lot easier. Very professional and respectful.
Response from Mason's Funeral Directors
Thank you for your review. We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after.
Rating 5.0
Kind & considerate to all our needs at such an emotional time.
Everything was explained fully.
All our requests were met.
Family dealt with in a caring manner throughout.
My wife was treated with the utmost dignity & attention to every detail.
You even provided a sunny,calm day.
Response from Mason's Funeral Directors
I am glad that you chose Masons Funeral Service to look after your Wife. I am pleased to hear that our team were so kind and caring to your family and that we were respectful of your needs at such a difficult time.
Rating 5.0
A quick and speedy service just what my father wanted no fuss no bother
Response from Mason's Funeral Directors
It is good to know that we managed to make the day run as smoothly as possible for you.
Rating 5.0
I cannot praise the support I have recieved from Hartlepool Masons.
The support was outstanding from start to finish, even down to the after support I am still receiving. Everything they did was filled with compassion and understanding of what you are going through. As with everyone you are going through the stages of grief and it's so overwhelming but with the support we as a family recieved it made the process less painful. Our special thanks goes to Terry. I could not have got through it without him. He has such a commitment to his job, ensuring that the process is the least painful for families that due to his kindness I have even took out a dignity plan. All the team are very friendly and commitment to their job role. Thank you all so much.
Response from Mason's Funeral Directors
We are incredibly grateful that you took the time to leave us this review. Your comments will provide great encouragement to the team to keep doing their job to the best of their ability and it’s good to hear that you and the family received helpful guidance through this time.
Rating 5.0
I had a lot of support at a very difficult time I was pleased with the service
Response from Mason's Funeral Directors
Your feedback is so valuable to us and we would like to say thank you.
Rating 5.0
My nan chose Masons to handle her funeral and from the first time i contacted them their service and professionalism were outstanding. From the moment they arrived to take my nan into their care they were so respectful of her and our family. The young man who took care of us- Terry McCormack was so kind , compassionate and helpful, not only with the practical side of the actual funeral but his attention to detail and 'little touches' meant so much to us at such a terrible time in our lives. Nothing was too much trouble for him and the frequent phone calls- even after the service were so appreciated and made a traumatic experience so much easier to bare . I would certainly recommend them to anyone wanting the best for their loved ones and will trust them completely in the future .
Response from Mason's Funeral Directors
Thank you for an exceptional review. Your feedback is valued. We are glad that we were respectful of your needs at such a difficult time.
Rating 5.0
Great service at a very difficult time. Tracey was very helpful and made things a lot easier
Response from Mason's Funeral Directors
Thank you for sharing your experience with us on your online review.
Rating 5.0
Very professional and dignified staff. Would recommend to all.
Response from Mason's Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
Following the sudden death of my mum in August 2019, I made contact with the staff at Mason’s Funeral Directors in Hartlepool. My initial contact was with Tracey, who I have to say was extremely professional, very kind and thoughtful and who understood exactly what me and my family were going through.

Tracey explained everything that we needed to know regarding arranging our mums funeral in detail and she made the whole process seem less painful, showing a warm empathy with me and my family, which I will never forget. Even though me and my family live almost three hundred miles away, Tracey and her colleague Terry, maintained regular phone contact with me, sorting out the final details for the funeral arrangements.

The funeral for mum, was held both professionally and with dignity and respect. My family and friends commented on the day about the way that the Mason’s staff had presented themselves during the service and how they had helped and spoken with them.

The warmth and professionalism of Tracey and her colleagues at Mason’s provided me and my family much comfort at the time of our loss. I will forever be thankful for all of the help and kindness that they offered me and my family.

I would therefore have no hesitation in recommending Mason’s Funeral Directors.
Response from Mason's Funeral Directors
We really appreciate you taking the time out to share your experience online with us. I am pleased to hear that our team were so accommodating and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
We were very lucky to have Tracey Rimmer as our funeral director she was extremely professional yet very understanding and had so much empathy for the whole family she carried out all of our wishes at the same time guiding us and offering much needed advice she couldn't have done any more if she tried fantastic lady
Response from Mason's Funeral Directors
Thank you for posting your online review. I am happy to hear that we were able to help ease any worries that you may have had and that you and the family were well cared for.
Rating 5.0
A1 service all staff were very helpful, courteous and friendly, everything was explained before any decisions were made, nothing was too much trouble and anybody we dealt with were knowledgeable and extremely efficient, a great help at this delicate time
Response from Mason's Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Staff were all brilliant looked after us really well always making sure we were ok definately 5 star
Response from Mason's Funeral Directors
We are grateful of receiving your online review. I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
All of the staff, especially Tracy Rimmer, were incredibly helpful and caring in such a difficult time. They have provided support to the family even after the funeral, which has been much appreciated.
Response from Mason's Funeral Directors
Thank you for sharing your views with us on your online review. I am glad that our staff went above and beyond to deliver the service you expected.
Rating 5.0
Every thing went smooth, staff were wonderful and available whenever we needed them and nothing was to much trouble.
Response from Mason's Funeral Directors
Your feedback is so valuable to us and we would like to say thank you. I am glad that you and the family were well cared for.
Rating 5.0
Absolutely amazing and friendly service, answered all my questions and done everything I asked,I would highly recommend xx
Response from Mason's Funeral Directors
Thank you for your online review. I am pleased we were able to help make things easier for you at such a difficult time and we were able to provide you with the care and support needed.
Rating 5.0
The staff at Masons couldn't be more professional or caring if they tried.

Following the passing of our mum, Cindy Collins carried out our arrangements. Nothing was too much trouble and everything we requested was granted.

The staff took care of our mum as we had during her life and both mum and our family were treat with respect and dignity at all times.

On the day of the funeral, the drivers and bearers acted with great professionalism and courtesy, taking any worry away from us.

A fantastic service from wonderful people. Thank you so much for everything.

Regards, the Smith family.
Response from Mason's Funeral Directors
Thank you for the kind comments posted on your online review. We are glad that we were respectful of your needs at such a difficult time and that the service was carried out to your satisfaction.
Rating 5.0
Excellent service from everyone especially cindy x
Response from Mason's Funeral Directors
We appreciate you leaving a review online for your experience with Masons Funeral Service. I am pleased to hear the team looked after you and the family well.
Displaying reviews 1 - 2 out of the 20 most recent