About our Hartlepool funeral home
We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.
Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.
You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.
What we offer
- The option of a dignified funeral now and memorial service later
- Advice and guidance at every step, including registering the death
- Arrangements that are tailored to meet your family's needs
- Local expertise and knowledge
- Cremation or burial at any local crematorium or burial site
- Funeral services of all faiths and cultures
- Viewing of the deceased in the chapel of rest
- Hearses, funeral vehicles and bespoke transport options
- Memorials and tributes
- Prepaid funeral plans
Funeral Services with distinction
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
Our funeral services
Full Service FuneralOur Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.Find out more
Full Service FuneralOur Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.Our costs from£2,995Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
Full Service FuneralOur costs from £2,995
Simple FuneralA complete funeral service for a lower cost, delivered with complete compassion and care.This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.Find out more
Simple FuneralA complete funeral service for a lower cost, delivered with complete compassion and care.Our costs from£1,995This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
Simple FuneralOur costs from £1,995
Where to find us
Directions and Parking
There is car parking available on surrounding streets.
Funeral Home Opening Times
|Day of the Week||Hours|
|Monday||09:00 - 17:00|
|Tuesday||09:00 - 17:00|
|Wednesday||09:00 - 17:00|
|Thursday||09:00 - 17:00|
|Friday||09:00 - 17:00|
24 Hour Availability
Supporting you along the way
What to do when someone diesIt’s perfectly normal to be unsure of what you need to do following the death of a loved one. These step-by-step guides will carefully explain everything you need to when someone dies, helping you through each stage of the process.Find out more
Planning a funeralOur guides on planning a funeral will ensure your loved one's send off is a personal and unique celebration of their life. We will explain how our Funeral Directors will help you plan a funeral service and support you at every stage.Find out more
The day of the funeralThis guide will explain what happens at a funeral; including the funeral procession, funeral service, committal service and the wake. We will be here to help you through every step of the journey.Find out more
Frequently asked questions
When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.
You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.
Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.
If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.
Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.
Reviews of our services
Everything was explained fully.
All our requests were met.
Family dealt with in a caring manner throughout.
My wife was treated with the utmost dignity & attention to every detail.
You even provided a sunny,calm day.
The support was outstanding from start to finish, even down to the after support I am still receiving. Everything they did was filled with compassion and understanding of what you are going through. As with everyone you are going through the stages of grief and it's so overwhelming but with the support we as a family recieved it made the process less painful. Our special thanks goes to Terry. I could not have got through it without him. He has such a commitment to his job, ensuring that the process is the least painful for families that due to his kindness I have even took out a dignity plan. All the team are very friendly and commitment to their job role. Thank you all so much.
Tracey explained everything that we needed to know regarding arranging our mums funeral in detail and she made the whole process seem less painful, showing a warm empathy with me and my family, which I will never forget. Even though me and my family live almost three hundred miles away, Tracey and her colleague Terry, maintained regular phone contact with me, sorting out the final details for the funeral arrangements.
The funeral for mum, was held both professionally and with dignity and respect. My family and friends commented on the day about the way that the Mason’s staff had presented themselves during the service and how they had helped and spoken with them.
The warmth and professionalism of Tracey and her colleagues at Mason’s provided me and my family much comfort at the time of our loss. I will forever be thankful for all of the help and kindness that they offered me and my family.
I would therefore have no hesitation in recommending Mason’s Funeral Directors.
Following the passing of our mum, Cindy Collins carried out our arrangements. Nothing was too much trouble and everything we requested was granted.
The staff took care of our mum as we had during her life and both mum and our family were treat with respect and dignity at all times.
On the day of the funeral, the drivers and bearers acted with great professionalism and courtesy, taking any worry away from us.
A fantastic service from wonderful people. Thank you so much for everything.
Regards, the Smith family.