Mason's Funeral Directors, Hartlepool

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Hartlepool Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 50 reviews
Rating 5.0

About our Hartlepool funeral home

Mason's Funeral Directors in Hartlepool, County Durham, are here to help you during your time of need. We will organise a dignified, respectful funeral for your loved one, making the arrangements on your behalf.

We are also specialist memorial consultants, and we offer an array of unique memorials that pay tribute to the memories and life of your loved one.

Our funeral home has six chapels of rest, which you can use to spend time alone with your loved one before the funeral. The building is tastefully decorated, and designed to cater for you when making the funeral arrangements.

You can get in touch with us 24 hours a day, so please give us a call as soon as you need our assistance.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,128 estimated third party costs
    Plus £1,128 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,128 estimated third party costs
    Plus £1,128 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

129 Park Road
Hartlepool TS26 9HT
GB

Directions and Parking

We are located on the junction of Park Road and Osbourne Road, opposite the jewellers.

There is car parking available on surrounding streets.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01429 862021

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

5.0
Rating 5.0
based on 50 reviews
Rating 5.0
Our funeral director was Terry nothing was ever too much trouble he was in touch every day and talked us through everything. I cannot thank him enough for his help and support at this difficult time. There was nothing I would change about our experience I would definitely recommend. Thank you all again
Response from Mason's Funeral Directors
Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Masons Funeral Directors have twice now provided excellent service for my family.
Efficient professional services provided at a reasonable cost by caring, thoughtful people who guide you gently through the whole process from start to finish.
I highly recommend them to you.
Response from Mason's Funeral Directors
Thank you for taking the time to send your online review to us, we know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service.
Rating 5.0
The service provided by Masons and the funeral director Terry, in particular, was first class. Everything was dealt with financially up front and in a sympathetic manner leaving the remaining process focussing on the funeral arrangements. Terry was efficient, empathetic, patient and added little extra touches and suggestions that ensured we got exactly what we wanted. This ensured that there wasn't anything left that we would or could have done differently. In my view he was the perfect funeral director and Masons the perfect company to deal with at a very difficult time.
Response from Mason's Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference, we are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Thank you for entrusting us with the care of your loved one and your 5* review.
Rating 5.0
Masons were very caring and considerate in our time of need. The service was of a very high standard and they kept in daily contact leading up to and immediately following the funeral. Nothing was too much trouble which was greatly appreciated by the family.
Response from Mason's Funeral Directors
It means a lot to the team for our clients to be able to share their experiences with us. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Tracy was absolutely great
Response from Mason's Funeral Directors
Thank you for your review and for highlighting individuals who made a difference.
Rating 5.0
Thank you for making a difficult day a lot easier. Very professional and respectful.
Response from Mason's Funeral Directors
Thank you for your review. We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after.
Rating 5.0
Kind & considerate to all our needs at such an emotional time.
Everything was explained fully.
All our requests were met.
Family dealt with in a caring manner throughout.
My wife was treated with the utmost dignity & attention to every detail.
You even provided a sunny,calm day.
Response from Mason's Funeral Directors
I am glad that you chose Masons Funeral Service to look after your Wife. I am pleased to hear that our team were so kind and caring to your family and that we were respectful of your needs at such a difficult time.
Rating 5.0
A quick and speedy service just what my father wanted no fuss no bother
Response from Mason's Funeral Directors
It is good to know that we managed to make the day run as smoothly as possible for you.
Rating 5.0
I cannot praise the support I have recieved from Hartlepool Masons.
The support was outstanding from start to finish, even down to the after support I am still receiving. Everything they did was filled with compassion and understanding of what you are going through. As with everyone you are going through the stages of grief and it's so overwhelming but with the support we as a family recieved it made the process less painful. Our special thanks goes to Terry. I could not have got through it without him. He has such a commitment to his job, ensuring that the process is the least painful for families that due to his kindness I have even took out a dignity plan. All the team are very friendly and commitment to their job role. Thank you all so much.
Response from Mason's Funeral Directors
We are incredibly grateful that you took the time to leave us this review. Your comments will provide great encouragement to the team to keep doing their job to the best of their ability and it’s good to hear that you and the family received helpful guidance through this time.
Rating 5.0
I had a lot of support at a very difficult time I was pleased with the service
Response from Mason's Funeral Directors
Your feedback is so valuable to us and we would like to say thank you.
Rating 5.0
My nan chose Masons to handle her funeral and from the first time i contacted them their service and professionalism were outstanding. From the moment they arrived to take my nan into their care they were so respectful of her and our family. The young man who took care of us- Terry McCormack was so kind , compassionate and helpful, not only with the practical side of the actual funeral but his attention to detail and 'little touches' meant so much to us at such a terrible time in our lives. Nothing was too much trouble for him and the frequent phone calls- even after the service were so appreciated and made a traumatic experience so much easier to bare . I would certainly recommend them to anyone wanting the best for their loved ones and will trust them completely in the future .
Response from Mason's Funeral Directors
Thank you for an exceptional review. Your feedback is valued. We are glad that we were respectful of your needs at such a difficult time.
Rating 5.0
Great service at a very difficult time. Tracey was very helpful and made things a lot easier
Response from Mason's Funeral Directors
Thank you for sharing your experience with us on your online review.
Rating 5.0
Very professional and dignified staff. Would recommend to all.
Response from Mason's Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
Following the sudden death of my mum in August 2019, I made contact with the staff at Mason’s Funeral Directors in Hartlepool. My initial contact was with Tracey, who I have to say was extremely professional, very kind and thoughtful and who understood exactly what me and my family were going through.

Tracey explained everything that we needed to know regarding arranging our mums funeral in detail and she made the whole process seem less painful, showing a warm empathy with me and my family, which I will never forget. Even though me and my family live almost three hundred miles away, Tracey and her colleague Terry, maintained regular phone contact with me, sorting out the final details for the funeral arrangements.

The funeral for mum, was held both professionally and with dignity and respect. My family and friends commented on the day about the way that the Mason’s staff had presented themselves during the service and how they had helped and spoken with them.

The warmth and professionalism of Tracey and her colleagues at Mason’s provided me and my family much comfort at the time of our loss. I will forever be thankful for all of the help and kindness that they offered me and my family.

I would therefore have no hesitation in recommending Mason’s Funeral Directors.
Response from Mason's Funeral Directors
We really appreciate you taking the time out to share your experience online with us. I am pleased to hear that our team were so accommodating and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
We were very lucky to have Tracey Rimmer as our funeral director she was extremely professional yet very understanding and had so much empathy for the whole family she carried out all of our wishes at the same time guiding us and offering much needed advice she couldn't have done any more if she tried fantastic lady
Response from Mason's Funeral Directors
Thank you for posting your online review. I am happy to hear that we were able to help ease any worries that you may have had and that you and the family were well cared for.
Rating 5.0
A1 service all staff were very helpful, courteous and friendly, everything was explained before any decisions were made, nothing was too much trouble and anybody we dealt with were knowledgeable and extremely efficient, a great help at this delicate time
Response from Mason's Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Staff were all brilliant looked after us really well always making sure we were ok definately 5 star
Response from Mason's Funeral Directors
We are grateful of receiving your online review. I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
All of the staff, especially Tracy Rimmer, were incredibly helpful and caring in such a difficult time. They have provided support to the family even after the funeral, which has been much appreciated.
Response from Mason's Funeral Directors
Thank you for sharing your views with us on your online review. I am glad that our staff went above and beyond to deliver the service you expected.
Rating 5.0
Every thing went smooth, staff were wonderful and available whenever we needed them and nothing was to much trouble.
Response from Mason's Funeral Directors
Your feedback is so valuable to us and we would like to say thank you. I am glad that you and the family were well cared for.
Rating 5.0
Absolutely amazing and friendly service, answered all my questions and done everything I asked,I would highly recommend xx
Response from Mason's Funeral Directors
Thank you for your online review. I am pleased we were able to help make things easier for you at such a difficult time and we were able to provide you with the care and support needed.
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