Francis Chappell & Sons Funeral Directors, Walnuts
We take the greatest care as we look after the families of Orpington.
Our location
About our Walnuts funeral home
We are Francis Chappell & Sons Funeral Directors in Orpington, based in The Walnuts Shopping Centre, just off High Street. We are a renowned part of our local community for our uncompromising compassion and impeccable standards of funeral care.
Our funeral home has been recently refurbished to provide a welcoming place for anyone who wishes to visit us, with tasteful decor and comfortable furniture to help you feel at ease upon visiting.
In 2016, we celebrated 175 years of service to the community, and during this time we have gained essential knowledge and expertise that we use to arrange a bespoke funeral for every family in our care.
You can always get in touch with us by telephone on 01689 823777 24 hours a day. If you need our help, our dedicated funeral professionals will be here to support, advice and guide you at any time.
Our funeral home has been recently refurbished to provide a welcoming place for anyone who wishes to visit us, with tasteful decor and comfortable furniture to help you feel at ease upon visiting.
In 2016, we celebrated 175 years of service to the community, and during this time we have gained essential knowledge and expertise that we use to arrange a bespoke funeral for every family in our care.
You can always get in touch with us by telephone on 01689 823777 24 hours a day. If you need our help, our dedicated funeral professionals will be here to support, advice and guide you at any time.
What we offer
- Advice and guidance at every step, including registering the death
- Arrangements that are tailored to meet your family's needs
- Local expertise and knowledge
- Cremation or burial at any local crematorium or burial site
- Funeral services of all faiths and cultures
- Viewing of the deceased in the chapel of rest
- Hearses, funeral vehicles and bespoke transport options
- Memorials and tributes
- Prepaid funeral plans
Funeral Services with distinction
We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
Our funeral services
With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have unlimited choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
Full Service Funeral in Orpington, from £3,545
Simple Funeral Service in Orpington, from £1,995
Where to find us
Address
89 The Walnuts
Orpington BR6 0TW
GB
Directions and Parking
We are situated in the entrance to the Walnuts shopping centre, opposite Vibe Cafe and the cinema.
Please call to confirm parking at the funeral home. There is paid parking at the Walnuts.
Please call to confirm parking at the funeral home. There is paid parking at the Walnuts.
Funeral Home Opening Times
Our staff are available 24 hours a day on 01689 823777 if you require our services outside of these hours.
| Day of the Week | Hours |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Supporting you along the way
We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.
What to do when someone dies
Our step-by-step guide will carefully explain everything you need to do after losing a loved one. You can also get in touch with your local Dignity funeral director in Orpington for advice and guidance on what to do when someone dies.Find out more
Planning a funeral
Our guide on Planning a Funeral is here to explain the process of arranging a funeral, so you can know what to expect and the choices you will have to make. Our Dignity funeral directors will be here to help you plan the service.Find out more
The day of the funeral
This guide covers what will happen during the funeral service itself, such as the funeral procession, funeral service, committal service and the wake. Our dedicated team will be here to help you through every step of the journey.Find out more
Frequently asked questions
- When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, contact your local funeral director.
- You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.Learn More:
- Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Your local funeral director can help to confirm costs and plan a funeral to fit your budget.
- If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.Learn More:
- Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.Learn More:
Reviews of our services
based on 4 reviews
January 8, 2020
Rating 5.0
Donna, Chris and the whole team at Frances Chappell & Sons provided an exemplary service for the funeral of my friend Peter Watson at Beckenham Crematorium last December. From the initial meeting at the Orpington office, the manner and tone was highly sensitive and the advice was practical and straightforward led by Donna's level-headed expertise. The day of the funeral was no less sensitive and professionally handled. I found the experience a faultless one. Thank you, Hywel David
Response from Francis Chappell & Sons Funeral Directors
January 8, 2020
Thank you for an exceptional review. Our team are here to provide the highest level of service for you and we are happy this was achieved. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
August 29, 2019
Rating 5.0
The service received by Donna and team was both professional and compassionate.
Donna made sure everything went smoothly for my Mum’s funeral in August.
This made it much easier on the day of the funeral for grieving family and friends.
I would high recommend using Francis Chappell for any funeral arrangements you may have.
Donna made sure everything went smoothly for my Mum’s funeral in August.
This made it much easier on the day of the funeral for grieving family and friends.
I would high recommend using Francis Chappell for any funeral arrangements you may have.
Response from Francis Chappell & Sons Funeral Directors
August 30, 2019
Thank you for sharing your views with us on your online review. I am pleased to hear that you found our staff to be professional and respectful and that you confided in us as a team to take care of your loved one.
July 2, 2019
Rating 5.0
From the moment we first approached Francis Chappell & Sons in The Walnuts, Orpington regarding our mother’s funeral arrangements, we encountered a professional service. The staff were kind, compassionate and helpful. Everything went exactly as we’d hoped it would do on the day of the funeral. The celebrant conducting the service was lovely. It was a nice surprise after the service to receive a memory box and a photo of our mother together with frame. Francis Chappell helped relieve some of the stress from our family’s shoulders at a very sad time.
Response from Francis Chappell & Sons Funeral Directors
July 3, 2019
Thank you for the kind comments posted on your online review. I am pleased that we were able to look after you and your family at this difficult time and that the arrangements for your Mother were carried out to your satisfaction.
June 26, 2019
Rating 5.0
I would like to thank francis chappell for providing help and support at a difficult time.Donna was kind and caring and put me at ease, helping me every step of the way. After the funeral I was still in their thoughts, receiving phone calls and cards to check that I was ok . I would highly recommend them for their care and compassion.
Response from Francis Chappell & Sons Funeral Directors
June 26, 2019
Thank you for taking the time to share your thoughts with us. I am pleased to hear that our team were so kind and caring to your family and that all of your wishes and requirements were carried out by the team as you had requested.
Displaying reviews 1 - 2 out of the 4 most recent
