Francis Chappell & Sons Funeral Directors, Walnuts
Our Walnuts Funeral Directors are here 24 hours a day, seven days a week, to help arrange a meaningful and personalised funeral for your loved one.
Where to find us
Call us on
01689 823777BASED ON 7 reviews
Rating 5.0
About our Walnuts funeral home
We are Francis Chappell & Sons Funeral Directors in Orpington, based in The Walnuts Shopping Centre, just off High Street. We are a renowned part of our local community for our uncompromising compassion and impeccable standards of funeral care.
Our funeral home has been recently refurbished to provide a welcoming place for anyone who wishes to visit us, with tasteful decor and comfortable furniture to help you feel at ease upon visiting.
In 2016, we celebrated 175 years of service to the community, and during this time we have gained essential knowledge and expertise that we use to arrange a bespoke funeral for every family in our care.
You can always get in touch with us by telephone on 01689 823777 24 hours a day. If you need our help, our dedicated funeral professionals will be here to support, advice and guide you at any time.
Our funeral home has been recently refurbished to provide a welcoming place for anyone who wishes to visit us, with tasteful decor and comfortable furniture to help you feel at ease upon visiting.
In 2016, we celebrated 175 years of service to the community, and during this time we have gained essential knowledge and expertise that we use to arrange a bespoke funeral for every family in our care.
You can always get in touch with us by telephone on 01689 823777 24 hours a day. If you need our help, our dedicated funeral professionals will be here to support, advice and guide you at any time.
What we offer
- The option of a dignified funeral now and memorial service later
- Advice and guidance at every step, including registering the death
- Arrangements that are tailored to meet your family's needs
- Local expertise and knowledge
- Cremation or burial at any local crematorium or burial site
- Funeral services of all faiths and cultures
- Viewing of the deceased in the chapel of rest
- Hearses, funeral vehicles and bespoke transport options
- Memorials and tributes
- Prepaid funeral plans
Funeral Services with distinction
We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
Our funeral services
With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
Full Service Funeral
Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.Our costs from£3,545![Full Service Funeral in Orpington Image]()
Full Service Funeral
Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.Our costs from£3,545Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.![Full Service Funeral in Orpington Image]()
Full Service FuneralOur costs from £3,545
Simple Funeral Service in Orpington
A complete funeral service for a lower cost, delivered with complete compassion and care.This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.Our costs from£1,995![Simple Funeral Service in Orpington Image]()
Simple Funeral Service in Orpington
A complete funeral service for a lower cost, delivered with complete compassion and care.Our costs from£1,995This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.![Simple Funeral Service in Orpington Image]()
Simple Funeral Service in OrpingtonOur costs from £1,995
Where to find us
Address
89 The Walnuts
Orpington BR6 0TW
GB
Directions and Parking
We are situated in the entrance to the Walnuts shopping centre, opposite Vibe Cafe and the cinema.
Please call to confirm parking at the funeral home. There is paid parking at the Walnuts.
Please call to confirm parking at the funeral home. There is paid parking at the Walnuts.
Funeral Home Opening Times
Outside of normal hours, visits can be made by appointment only.
| Day of the Week | Hours |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
24 Hour Availability
Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01689 823777Supporting you along the way
We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.
![What to do when someone dies]()
What to do when someone dies
Our step-by-step guide will carefully explain everything you need to do after losing a loved one. You can also get in touch with your local Dignity funeral director in Orpington for advice and guidance on what to do when someone dies.Find out more![Planning a funeral]()
Planning a funeral
Our guide on Planning a Funeral is here to explain the process of arranging a funeral, so you can know what to expect and the choices you will have to make. Our Dignity funeral directors will be here to help you plan the service.Find out more![The funeral service]()
The day of the funeral
This guide covers what will happen during the funeral service itself, such as the funeral procession, funeral service, committal service and the wake. Our dedicated team will be here to help you through every step of the journey.Find out more
Frequently asked questions
When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.
You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.
Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.
If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.
Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.
Reviews of our services
based on 7 reviews
May 22, 2021
Rating 5.0
Your service was exemplary - thank you so much for looking after my mum as well as my family and I whilst we visited the chapel most days. We really appreciated the teams kind and professional service when visiting the chapel, as well as all the preparation and advice your team gave throughout. The funeral day went exactly to plan. Thank you
Response from Francis Chappell & Sons Funeral Directors
May 24, 2021
Thank you for taking the time to complete the online review. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service.
May 14, 2021
Rating 5.0
The service for my father's funeral was professionally managed throughout. The staff are very polite and efficient and sensitive to the family's feelings at this sad and stressful time.
Response from Francis Chappell & Sons Funeral Directors
May 17, 2021
I am pleased to hear that you found our staff to be professional and respectful. Thank you for sharing your thoughts with us on your online review.
January 20, 2021
Rating 5.0
Both my parents brought a pre paid funeral plan - best decision they made in this sad time, mainly it was their choice as they didn't want me, their only child to make these decisions in upsetting circumstances.
I found that on telephoning Francis Chappell & Sons, I had the utmost sympathy, understanding, caring and professionalism going. Everything from the first call to after the funeral was perfectly organised to the T. The crematorium Kemnal Park was also helpful in everything, I felt that Francis Chappell & Sons and Kemnal Park helped give both my parents a good send off!
I found that on telephoning Francis Chappell & Sons, I had the utmost sympathy, understanding, caring and professionalism going. Everything from the first call to after the funeral was perfectly organised to the T. The crematorium Kemnal Park was also helpful in everything, I felt that Francis Chappell & Sons and Kemnal Park helped give both my parents a good send off!
Response from Francis Chappell & Sons Funeral Directors
January 21, 2021
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. I am happy that the pre-paid funeral plan made it easier to arrange the service for your parents and that we managed to make the day run as smoothly as possible for you.
January 8, 2020
Rating 5.0
Donna, Chris and the whole team at Frances Chappell & Sons provided an exemplary service for the funeral of my friend Peter Watson at Beckenham Crematorium last December. From the initial meeting at the Orpington office, the manner and tone was highly sensitive and the advice was practical and straightforward led by Donna's level-headed expertise. The day of the funeral was no less sensitive and professionally handled. I found the experience a faultless one. Thank you, Hywel David
Response from Francis Chappell & Sons Funeral Directors
January 8, 2020
Thank you for an exceptional review. Our team are here to provide the highest level of service for you and we are happy this was achieved. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
August 29, 2019
Rating 5.0
The service received by Donna and team was both professional and compassionate.
Donna made sure everything went smoothly for my Mum’s funeral in August.
This made it much easier on the day of the funeral for grieving family and friends.
I would high recommend using Francis Chappell for any funeral arrangements you may have.
Donna made sure everything went smoothly for my Mum’s funeral in August.
This made it much easier on the day of the funeral for grieving family and friends.
I would high recommend using Francis Chappell for any funeral arrangements you may have.
Response from Francis Chappell & Sons Funeral Directors
August 30, 2019
Thank you for sharing your views with us on your online review. I am pleased to hear that you found our staff to be professional and respectful and that you confided in us as a team to take care of your loved one.
July 2, 2019
Rating 5.0
From the moment we first approached Francis Chappell & Sons in The Walnuts, Orpington regarding our mother’s funeral arrangements, we encountered a professional service. The staff were kind, compassionate and helpful. Everything went exactly as we’d hoped it would do on the day of the funeral. The celebrant conducting the service was lovely. It was a nice surprise after the service to receive a memory box and a photo of our mother together with frame. Francis Chappell helped relieve some of the stress from our family’s shoulders at a very sad time.
Response from Francis Chappell & Sons Funeral Directors
July 3, 2019
Thank you for the kind comments posted on your online review. I am pleased that we were able to look after you and your family at this difficult time and that the arrangements for your Mother were carried out to your satisfaction.
June 26, 2019
Rating 5.0
I would like to thank francis chappell for providing help and support at a difficult time.Donna was kind and caring and put me at ease, helping me every step of the way. After the funeral I was still in their thoughts, receiving phone calls and cards to check that I was ok . I would highly recommend them for their care and compassion.
Response from Francis Chappell & Sons Funeral Directors
June 26, 2019
Thank you for taking the time to share your thoughts with us. I am pleased to hear that our team were so kind and caring to your family and that all of your wishes and requirements were carried out by the team as you had requested.
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