Francis Chappell & Sons Funeral Directors, Orpington

Established in 1841, Francis Chappell & Sons Funeral Directors has over 180 years of experience in arranging funerals for the Orpington community.
Francis Chappell & Sons Funeral Directors in Sevenoaks Road, Orpington
BASED ON 20 reviews
Rating 4.9
Francis Chappell & Sons Funeral Directors in Sevenoaks Road, Orpington

About our Orpington funeral home

Here at Francis Chappell & Sons Funeral Directors, we’re here 24 hours a day, seven days a week to help you arrange the perfect farewell for your loved one.

We’ve served the Orpington community since 1841, giving us 180 years of expertise in arranging funeral services, cremation and burials.

Our funeral home has state of the art facilities, including washing facilities suited to meet various religious and cultural requirements.

Whether you want to plan a traditional ceremony or something more modern, we’ll be able to help you arrange whatever you have in mind.

We also have experience organising religious funerals, eco-friendly funerals and other, alternative funerals, so whatever your wishes, please get in touch on 01689 875116.

What we offer

  • 180 years’ experience in funeral planning, including religious, traditional and modern options
  • Two different funeral options so you can plan the exact service you want for your loved one
  • Support and guidance from your funeral arranger every step of the way
  • Top quality, climate-controlled facilities, including a chapel of rest
  • Collaboration with necessary third parties on your behalf, managing all external payments
  • Preparation and management of all documents required for the funeral to go ahead
  • Creation of complimentary Funeral Notice to inform family and friends of the funeral
  • A wide variety of alternative coffins and caskets to choose from at an additional cost
  • Quality hearses, plus the expertise to arrange alternative hearses with the Full Service funeral
  • Local expertise to help arrange service stationery, flowers and more for an extra cost
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

We offer two funeral options to suit a wide variety of needs and preferences. If you have flexibility and less specific requirements, our Simple Funeral could be suitable for you. If you’re looking to arrange a more bespoke or specific service, please take a moment to learn more about our Full Service Funeral.
  • Full Service Funeral in Orpington

    Our Full Service Funeral has all the flexibility you need to plan a fully bespoke funeral for your loved one.
    When you choose our Full Service Funeral, you will be paired with one of our compassionate and professional funeral arrangers. Your funeral arranger will listen to your wishes for your loved one’s procession, service and other elements of the day. We can also help to arrange anything from an alternative coffin or casket to a unique hearse, service stationery, flowers, obituaries and more.
    Our costs from
    £3,545
    Full Service Funeral in Orpington Image

    Full Service Funeral in Orpington

    Our Full Service Funeral has all the flexibility you need to plan a fully bespoke funeral for your loved one.
    Our costs from
    £3,545
    When you choose our Full Service Funeral, you will be paired with one of our compassionate and professional funeral arrangers. Your funeral arranger will listen to your wishes for your loved one’s procession, service and other elements of the day. We can also help to arrange anything from an alternative coffin or casket to a unique hearse, service stationery, flowers, obituaries and more.
    Full Service Funeral in Orpington Image

    Full Service Funeral in OrpingtonOur costs from £3,545

    Or find out more about finance options available from Funeral Safe.

    Our Full Service Funeral is ideal for those who want to create a fully bespoke funeral. If you’d like to arrange a service according to your exact wishes, this will be the best option for you.
    As well as taking your loved one into our care and arranging the service, we can help to arrange additional options such as alternative coffins and caskets, alternative hearses, service stationery, flowers, obituaries and more.

    You can rest assured that our funeral arranger will guide and support you through every step of the process.
    • We will use specialist vehicles to bring your loved one into our care
    • They will rest in a park coffin in our climate-controlled facilities; alternative coffins and caskets are available at an additional cost
    • Your funeral arranger will be by your side for help and support every step of the way
    • We can dress your loved one in their own clothes or a basic gown according to your wishes
    • You can see your loved one in our chapel of rest at any time by booking an appointment
    • For an additional cost, we can arrange a reception into your home or place of worship
    • We will help arrange a service to take place at your chosen location at a time and date to suit you
    • We will liaise with necessary third parties and manage all documentation and third-party payments on your behalf
    • For the day of the service, you can choose a personalised procession route to suit your needs and preferences
    • We will provide a motorised hearse; an alternative hearse can be arranged for an additional cost
    • For an additional cost, we can also help arrange service stationery, flowers and more
    • If you choose a cremation, we will take care of your loved one’s ashes until you are ready to collect them, or we can deliver them to you
    If you have any questions or would like to find out more about our Full Service funeral, please call us on 01689 875116.
  • Simple Funeral Service in Orpington

    Our Simple Funeral will be best suited to you if you have more flexibility in your plans or don’t require many additional extras.
    If you choose the Simple Funeral, you will receive the same quality care and attention that is provided with our Full Service Funeral. Your funeral arranger will help plan a simple and straightforward service, commemorating your loved one and providing them with a dignified farewell.
    Our costs from
    £1,995
    Simple Funeral Service in Orpington Image

    Simple Funeral Service in Orpington

    Our Simple Funeral will be best suited to you if you have more flexibility in your plans or don’t require many additional extras.
    Our costs from
    £1,995
    If you choose the Simple Funeral, you will receive the same quality care and attention that is provided with our Full Service Funeral. Your funeral arranger will help plan a simple and straightforward service, commemorating your loved one and providing them with a dignified farewell.
    Simple Funeral Service in Orpington Image

    Simple Funeral Service in OrpingtonOur costs from £1,995

    Or find out more about finance options available from Funeral Safe.

    If you have flexibility in your plans, our Simple Funeral option offers a dignified service at a lower cost. Our Orpington based team will take your loved one into their care and help organise a simple service for them.

    Rest assured that your funeral arranger will be on hand to guide and support you through every step of the process.
    • We will bring your loved one into our care using specialist vehicles
    • Your funeral arranger will guide and support you through every step of the process
    • We will dress your loved one in a basic gown, which we will provide
    • If you provide any instructions regarding hair and make up, we will follow them
    • They will then be laid to rest in a Park coffin in our climate-controlled facilities
    • You can visit your loved one in our chapel of rest during regular office hours
    • We will help to arrange the date, time and venue of the service
    • We will liaise with necessary third parties so your loved one’s funeral can go ahead
    • We will also manage all documentation and third-party payments on your behalf
    • On the day of the funeral, your loved one will be transported to the service in a hearse
    • For an additional cost, you can choose from our wide range of ashes urns and caskets
    • For an additional cost, we can also arrange memorial masonry or the interment of ashes
    To find out more about our Simple Funeral, please call us on 01689 875116.

Where to find us

Address

Boundary Place
Sevenoaks Road
Orpington BR6 9JW
GB

Directions and Parking

We are next door to the BP petrol station, just before the railway bridge on the way to Opington Hospital.

There is free parking at the front of our funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 12:00
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01689 875116

Frequently asked questions

Reviews of our services

We’re proud to have served the Orpington community for 180 years. Here are the thoughts of some of the people we’ve recently had the privilege to help.
4.9
Rating 4.9
based on 20 reviews
Rating 5.0
Zelia and the rest of staff were lovely, helpful and kind , I can't thank enough for their help at such a sad time .
Response from Francis Chappell & Sons Funeral Directors
Thank you for leaving a review online. We are happy that we provided an important service to you through this sad time.
Rating 5.0
Francis Chappell & Sons we’re very professional and understanding and helpful given my situation
Response from Francis Chappell & Sons Funeral Directors
I am pleased to hear that the service was carried out to your satisfaction.
Rating 5.0
Very helpful and thoughtful.
Response from Francis Chappell & Sons Funeral Directors
Thank you for you comments and 5 star review.
Rating 5.0
Friendly helpful service all the way through. Nothing too much trouble, a difficult situation handled with compassion and dignity. Professionalism right through from office staff with arrangements to funeral director on the day.
Mum had a lovely dignified loving send off. Thanks to everyone
Response from Francis Chappell & Sons Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
All arrangements were dealt with efficiently and the celebrant was excellent.
The chief mourner and his team of drivers were extremely courteous and very patient.
A difficult day made as pleasant as it could be. Thank you all
Response from Francis Chappell & Sons Funeral Directors
I am glad that we were able to provide you with the dignity and respect needed at this time. Thank you for these lovely words, it means so much to the whole team.
Rating 5.0
I cannot praise the staff at this branch highly enough. They were helpful and kind in every way. Shiobhan was the person who organised the funeral arrangements, she treated us such respect and kindness, nothing was too much trouble. Also Lee, telephoned and spoke to my husband to take him through the procedure of the funeral for the next day. He greeted us on the morning of the funeral and made us feel at ease throughout, again, we felt that nothing was too much trouble. Would also like to praise Roger, the pastor, for such a lovely graveside service, which felt very personal for our family. I did actually thank him on the day. Once again, thank you all for your kindness in our time of deep sadness.
Larine Wissenden
Response from Francis Chappell & Sons Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided, these kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult, It has been a privilege to support your family and care for your mother. We are proud of the whole team.
    
Rating 5.0
Very well organised funeral at a difficult time.
Response from Francis Chappell & Sons Funeral Directors
I am glad we were able to provide you with the support and guidance needed.
Rating 4.0
They were very good at liaising and updating me with what was happening. I like the fact that it was usually the same person you speak to which makes things easier as you establish a rapport. They were well informed and good at coordinating things with the printer, the florist and the church so that I only had to deal with them. They arrived at the church in good time on the day of the funeral service and were professional throughout. Very happy with the service provided.
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your experience online. You are helping others to make more informed funeral choices, whatever those may be. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service.
Rating 5.0
Very willing to help, efficient and caring. Everything ran smoothly.
Response from Francis Chappell & Sons Funeral Directors
We are glad that we were respectful of your needs at such a difficult time. Thank you for your review.
Rating 5.0
We recently used Francis Chappell & Sons in Orpington for our Daughters Funeral arrangements. From the very first visit we were treated very curtiously in every respect. All the staff were very kind and helpful and the funeral went entirely to plan with no hiccups.
Response from Francis Chappell & Sons Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. It has been a privilege to support your family and care for your Daughter. We are proud of the whole team.
Rating 5.0
Organising a funeral, especially for the first time, can seem a daunting and distressing experience but I found all the staff at Frances Chappell & Sons really kind, patient and helpful. Everything was made clear, simple and straightforward but with added care and sensitivity which was appreciated. On the day itself there was a last minute issue with the florists and the Funeral Director immediately jumped in his own car to go and collect some last minute flowers whilst the office staff looked after me. The fact that they all helped out to solve a problem that was caused by an external party and that we were still able to make the funeral on time with the minimum of fuss was greatly appreciated. I have nothing but praise for the team at this branch and would like to thank them for their professionalism and care.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 5* review. We are very happy that we were able to support you during such a difficult time and that our staff were kind, patient and helpful, particularly in respect of collecting last minute funeral flowers for you, on the day of the funeral.
Thank you again for your 5* review.
Rating 5.0
Really great service from everyone at Francis Chapell Orpington.
Response from Francis Chappell & Sons Funeral Directors
The team will be very pleased to hear that their care and support made a difference to your family. Thank you for your review.
Rating 5.0
Everybody was very helpful & knowledgable. Leading up to & the day of the funeral all staff were very professional & respectful. Thank you for all your help in making the day go very smooth
Response from Francis Chappell & Sons Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It is good to know that we managed to make the day run as smoothly as possible for you.
Rating 5.0
First class service throughout
Response from Francis Chappell & Sons Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
I think the service was amazing from start to finish and I would not trust any other funeral director to take care of my loved one

Thank you Francis Chappell
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your experience with us on your online review. I am pleased that our team looked after you so well and that you confided in us as a team to take care of your loved one.
Rating 5.0
Francis Chappell and more importantly the staff at our local branch in Orpington , Celia most notably handled everything wonderfully and compassionately. Even on the day the pall bearers and funeral director were very kind. I cannot recommend them enough.
Response from Francis Chappell & Sons Funeral Directors
We appreciate you leaving a review online for Francis Chappell & Sons. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
First Class service with great attention to detail
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us and I am glad you were well looked after by our team.
Rating 5.0
I chose Francis Chappell & Sons for my mother's funeral because she had chosen you when my father died, so I knew she would approve. You provided a most sensitive and thoughtful approach, helpful both at the planning stage and on the day of the funeral. Many thanks for easing a difficult time.
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to send your online review to us. I am pleased it all went well for you and the family and that we were respectful of your needs at such a difficult time.
Rating 5.0
All the staff were very supportive during our difficult time. Organising the service booklet was a big worry for me but both the staff and the Reverend talked us through the process and they gave us ideas, which we then took away and discussed for the final draft. We never felt rushed, from the initial meeting, visiting the chapel or the journey to and from the Crematorium. The whole experience was quiet and comforting.
Response from Francis Chappell & Sons Funeral Directors
Thank you for the comments left as part of your online review. I am glad that we were able to provide you with the care and support needed at this time and that we were able to help ease any worries that you may have had.
Rating 5.0
The staff, especially Zeila were very kind and professional and everything on the day went as planned. I couldn't have asked for more. Thank you...
Response from Francis Chappell & Sons Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased to hear that you found our staff to be professional and respectful and that all of the arrangements were carried out to your satisfaction.
Displaying reviews 1 - 2 out of the 20 most recent