Francis Chappell & Sons Funeral Directors, Catford

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Catford Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 13 reviews
Rating 5.0

About our Catford funeral home

At Francis Chappell & Sons Funeral Directors in Catford, London every detail that matters to you, matters to us. We have always specialised in memorial masonry, with our very own showroom and workshop. We began conducting funerals for the community we love in 2003.

We can create a beautifully crafted memorial or headstone to stand in remembrance of your loved one, which family and friends can visit for years to come. We can also arrange for the perfect urn that can keep your loved one’s ashes safe, as well as plaques for sentimental places that can be visited to find peace and solitude.

Our funeral directors can arrange beautiful funeral services of all religions and cultures, from traditional to contemporary, we will always be able to help you. We treat every individual in our care with same kindness and respect, just as we would want for our own families.

We serve families from all of the surrounding areas of Catford, such as Lewisham, Hither Green, Downham, Grove Park and Greenwich. We are also conveniently located opposite Hither Green Cemetery, and a short walk from Lewisham Crematorium. Please give us a call at any hour, as soon as you need a helping hand.

We are here for you, every step of the way. Please call us today on 020 8698 8929 at any hour.

What we offer

  • Memorial specialists with showroom and workshop
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Advice and guidance at every step, including registering the death
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,113 estimated third party costs
    Plus £1,113 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,113 estimated third party costs
    Plus £1,113 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

196-200 Verdant Lane
Catford SE6 1LL
GB

Directions and Parking

We are located opposite Hither Green Cemetery next door to a tyre shop.

There is limited parking at the rear of the branch, and off street parking outside.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 12:00
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 020 8698 8929

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews for Francis Chappell & Sons Funeral Directors in Catford

We take the greatest of care when we look after families. Read what our clients have to say about their experiences with our funeral directors in Catford.
5.0
Rating 5.0
based on 13 reviews
Rating 5.0
Hither Green - The Dream Team!

When did it all start? Well for me it was from my initial contact with Caroline at the Hither Green office.

After numerous unsuccessful encounters with other funeral services, it was refreshing to engage in conversation with someone who despite not knowing anything about me was able to show empathy, understanding, and leadership into an arena that I knew nothing about. Caroline did all of this in one conversation and I felt confident that in my fragile state, I was in good hands and had identified the right company to support me and my 2 siblings through this difficult time. I put the phone down and said out loud to my siblings that if that conversation is an example of the service to follow, then we are in the right place. So said so done, and the process began with Caroline leading from the front but still managing to take on board my personal preferences. I later received a call from Nick, the Director of the funeral procession for the day who was equally professional, polite, and empathetic.



There were a number of touchpoints throughout the process and the quality and high standards were continuously maintained. I used that branch to help me to create my Order of service Programs, Funeral Notifications, and to organise the crematorium service, and at no point did I feel that my very specific requirements were too much to ask.



On the day, I knew exactly what to expect as Nick had briefed the family beforehand. He was meeting the family for the first time and yet we all felt that we had known him a lot longer. He was warm, engaging, reassuring, and in control. He executed his role in fine style, even managing to build up a rapport with the pole bearers in no time at all. My brothers who were understandably nervous made a point of commenting on the hands-on guidance and support provided by Nick and his team on the carrying techniques of mum's coffin into the church and then again at the crematorium. It didn't go unnoticed and was very much appreciated



It became clear that the pastor had not paid attention to the running order of the service and Nick who had familiarised himself with my wishes, came to the rescue to help me to keep the pastor on the right track after a few hiccups had occurred in the church. He kept an eye out throughout both services to ensure that I was satisfied with how things were running and that my mum had the perfect send-off that I had so painstakingly prepared.



If the Hither Green office is anything to go by, I have no reservations in recommending this organisation to anyone who is looking for a similar experience to one I've just had.

I stumbled across them by chance but if you are reading this review and it sounds like it's too good to be true, trust me when I say, I wouldn't have taken the time out to write this review if it wasn't

Thank you all so much for making my mother's homecoming ceremony one to remember for all the right reasons

Yours, a very satisfied customer

Angela
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 5* review. If you wish to discuss this further, please contact our Client Relations Team on 0800 731 7171.
Rating 5.0
The Lady at Verdant Lane Francis Chapel was Amazing. Mrs C was absolutely understanding and supportive during our time of grief and also afterwards.
I would recommend that funeral director to anyone who enquire.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your online review. I am glad we were able to provide you with the support and guidance needed.
Rating 5.0
Superbly professional
Response from Francis Chappell & Sons Funeral Directors
I am pleased that we were able to look after you and your family at this difficult time, your kind words mean a great deal to the team who always work very hard to deliver great care. Thank you for this recommendation.
Rating 5.0
Taking place during the global pandemic a number of restrictions had to be put in place, but these were all reasonably implemented, and the service we received from start to finish was at the same excellent level we have come to expect from the staff at the Catford branch, who have assisted with a number of other family funerals in the past. Thank you to Caroline (our funeral arranger), as well as the rest of the team, for assisting us during this most difficult time.
Response from Francis Chappell & Sons Funeral Directors
These kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult. Thank you for taking the time to send your online review to us.
Rating 5.0
We were really pleased with the complete service provided by Francis Chappell Funeral Directors.
The whole experience was expertly delivered, with sensitivity and empathy throughout.
I cannot thank them enough for the commitment and expertise shown in arranging the funeral for us, accepting input from everyone which enabled the service to be made a personal experience for all.
Also their recommendations for Vicar and Flowers were perfect.
Francis Chappell, thank you so much for your professionalism.
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your experience with us on your online review. I am happy that the team were able to provide you with the knowledge and understanding of a difficult situation and make things easier for you.
Rating 5.0
I recently lost my mother and used Francis Chapel and Sons for my mothers funeral arrangements And found them To be very professional, sympathetic and courteous. My experience was with the verdant Lane branch in Catford. Caroline was fantastic in every think she did in helping me to arrange the funeral. And on the day I was looked after by Nick who was equally as professional and helpful. I would highly recommend this service to anyone who is Unfortunately having to arrange a funeral for a loved one.
Response from Francis Chappell & Sons Funeral Directors
We are grateful of receiving your online review. I am pleased we were able to help make things easier for you at such a difficult time and that the arrangements for your Mother were carried out to your satisfaction.
Rating 5.0
As in the past on these very sad occasions we used you
as we had in the past everything was carried to our
wishes with so much care we Caroline in the verdant lane
office so helpful put us ta ease at the sad time arranging
the funeral the flowers and everything at this difficult time
with the virus a very big thank you to Caroline for all her help
for the 5 star service she gives with putting you at ease she lifts
the big weight off out=r shoulders as do the company .

Thank You Brian Peters
Response from Francis Chappell & Sons Funeral Directors
We have been working hard to maintain our high standards of care in these challenging times and it's great to know that we succeeded in doing so. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
From the very first phone call to Francis Chappell,I felt at ease with the understanding they showed and respect
I received.I couldn’t fault any aspect of the arrangements they provided.
They were always in contact with me making sure everything was ok and that I was happy with everything.
I couldn’t have wished for a better send off for my mum.Thank you
Response from Francis Chappell & Sons Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It’s good to hear that you and the family received helpful guidance through this time.
Rating 5.0
From start to finish the kindness, support and excellent service was received from the great staff at the Catford Branch. Such a terrible upsetting time was eased with the burden of arranging a funeral fit for my beloved mummy. It was handled promptly, and always with our feelings taken into account, not only that, but with un conditional support at all times. Thank you so much.
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your experience with us on your online review. I am glad it went well for you and the family and that we were able to provide you with the support and guidance needed.
Rating 5.0
Outstanding customer service from everyone. Everyone was kind, considerate and very professional. The funeral was well organised and went very well. Thank you all very much.
Response from Francis Chappell & Sons Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased to hear that our team were so kind and caring to your family and that our staff went above and beyond to deliver the service you expected.
Rating 5.0
I thought that the service from Francis Chappell was exemplary. Considering the restrictions because of the pandemic I found the staff very warm and helpful. Nothing was too much trouble and I felt I could trust them to look after all the arrangements with care and attention. Because of the circumstances around my sisters unexpected death I have had a lot of bureaucracy to deal with so it was a great relief to know that the funeral was one thing that I didn't have to worry about.

The day went smoothly and it was a beautiful service. Everyone was respectful and the celebrant that Francis Chappell recommended was wonderful and really worked hard to understand my sisters character and gave a beautiful eulogy.
Response from Francis Chappell & Sons Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
Very pleased with the service. Everything went smoothly and communication and the level of care was excellent.
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to send your online review to us. I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
Everything taken care of in a professional manner but with a personal approach.

Could not fault the support that was provided
Response from Francis Chappell & Sons Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. Thank you for your review.
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