Francis Chappell & Sons Funeral Directors, Eltham

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Eltham Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 19 reviews
Rating 5.0

About our Eltham funeral home

We are Francis Chappell & Sons Funeral Directors in Eltham, London. We understand that saying goodbye to a loved one isn’t easy, so we are here to help you by taking care of all the arrangements, relieving some of the pressure you may be feeling.

Being trusted with your loved one's funeral arrangements is an important and special duty that we do not take lightly. We will take care of everything for you, looking after every detail with heartfelt kindness and the best quality of care.

We can arrange any kind of funeral, no matter how simple or elaborate. From a traditional, religious service to a colourful woodland burial, whatever you think is right for your loved one, we will be able to help you. After all, it will be a personal event that can be a sentimental tribute to your loved one's life.

Our Eltham funeral directors opened in 1905, and is the home of two quiet and comfortable chapels of rest. For peace, solitude and reflection, we welcome you to use these for spending time with your loved one before the day of the funeral.

Our founder, John Chappell, began trading as a cabinet marker in Deptford, 1840. Since then, four generations of the Chappell family have helped our funeral directors grow and flourish to be a trusted and renowned part of South East London.

We have old ledgers in our Eltham funeral home which you are welcome to see. They date back all the way to 1924, when the cost of a funeral was £14. Our branch has expanded over the years, once a single premises with a jeweller and solicitors on either side. We merged our building with the jewellers, so we have a lot more space for the comfort and convenience of families.

We are here for you, every step of the way. Please call us today on 020 8850 1039 at any hour.

What we offer

  • Serving Eltham and surrounding communities since 1905
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Two chapels of rest for spending time with your loved one
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £1,995
    plus £1,113 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £1,113 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £1,995
    plus £1,113 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £1,113 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

72 High Street
Eltham SE9 1BT
GB

Directions and Parking

We are located at the bottom of the High Street opposite St. John the Baptist Church.

There is paid car parking for up to four hours, and car parks at Sainsbury's, Lidl and Marks & Spencer.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 12:00
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 020 8850 1039

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews for Francis Chappell & Sons Funeral Directors in Eltham

We take the greatest of care when we look after families. Read what our clients have to say about their experiences with our funeral directors in Eltham.
5.0
Rating 5.0
based on 19 reviews
Rating 5.0
very happy with all aspects of service provided.
Response from Francis Chappell & Sons Funeral Directors
I am pleased it all went well for you and the family.
Rating 5.0
Very good. Pat was kind and helpful.
Response from Francis Chappell & Sons Funeral Directors
Thank you for using our services for your loved one.
Rating 5.0
The staff were very caring and extremely understanding they talked you though every stage of the Process I would highly recommend them to anyone
Response from Francis Chappell & Sons Funeral Directors
We are grateful of receiving your online review. I am pleased to hear that our team were so kind and caring to your family.
Rating 5.0
The service was excellent, the only disappointing thing was the wrong song was play at the funeral on the day
Response from Francis Chappell & Sons Funeral Directors
Thank you so much for your 5* review. We are glad that we provided an excellent service to you and your family and we are very sorry that the council owned Crematorium played the wrong song on the day of the funeral. If you would like to discuss this issue, please do not hesitate to contact the Client Relations Team on 0800 783 7171 between the hours of 9.00 a.m. and 5.00 p.m.
Rating 5.0
This is the third funeral where we’ve used the services of Francis Chappell and the second pre paid funeral.
Their services from start to finish were excellent and despite losing our mum to Covid and knowing a covid funeral is different, although we weren’t able to see her again after leaving the hospital, (due to the coffin being sealed) we were able to go and sit with her coffin in Francis Chappells. We loved the fact that the undertakers on the day, carried her coffin (and we could too) rather than being pushed around on a trolley. Having a pre paid plan too takes all the stress out of planning the funeral when you are so upset. We would recommend Francis Chappells very highly for all the support especially on the actual day, so very respectful and caring. Sue Fuller
Response from Francis Chappell & Sons Funeral Directors
These kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult.  
Rating 5.0
Elaine and her team were fantastic, so kind, caring and thoughtful at what is always a very difficult time, I couldn’t recommend them enough!
Response from Francis Chappell & Sons Funeral Directors
Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
The help and care I was given in arrangements for a service on 28th March 2021 was given in a warm caring way throughout. I don’t know how I could of coped without Elaine and the team. I have so much to thank them for. I truly respect and thank all for all they did to help me with my loss and get me through what was a difficult and sad time. Thankyou so very much for everything . Helena x
Response from Francis Chappell & Sons Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. I am pleased we were able to help make things easier for you at such a difficult time.
Rating 5.0
I was extremely pleased with the help given by Elaine, she not only understood the theme I was after for the service she suggested ideas to enhance it.

All involved acted in a compassionate and professional manner.
Response from Francis Chappell & Sons Funeral Directors
Thank you for using our services for your loved one. It is comforting to know that the team were there to support you through this time and relieve some of the pressure through guidance and support.
Rating 5.0
From the start when her hearse appeared at the end of our road, the respect shown to Mum throughout by the team, to the flower display at the crematorium, the service was impeccable. Throughout the day, we had many comments from the mourners saying that Mum would have been so proud. We were looked after and treated with dignity and kindness throughout.

It was always going to be a hard day for us as a family, and the most important one since Mum passed away. The funeral director and the team ensured Mum had the celebration of her life she deserved.
Response from Francis Chappell & Sons Funeral Directors
we really appreciate you leaving a review online for Francis Chappell & Sons Funeral Directors. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
Thank you Francis Chappell and Sons for being so helpful and kind after sadly losing my mother. Even though you were extremely busy due to the current pandemic, you always stayed in contact and updated me when nessecery. You made sure my mother's and family's wishes were fulfilled. You made it possible to have as near to a 'normal' funeral as possible. We used the company Dignity and i would highly recommend their services. Special thanks to Elaine, who helped us with all of the planning.
Response from Francis Chappell & Sons Funeral Directors
Thank you for these lovely words, it means so much to the whole team and they will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
All the personnel are very friendly and helped me through all the relevant details that I needed to have a double funeral for both my parents who died within 12 days of each other. I could not fault their help and would recommend their services to all people who need help with the funerals for their loved ones. A big thank you to all.
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your experience online. You are helping others to make more informed funeral choices, whatever those may be. It has been a privilege to support your family and care for your Parents. We are proud of the whole team.
Rating 5.0
Lee Jackson and his team was helpful polite at all times. Lee ensured every part of the ceremony was perfect.
Lee and his Team made a very sad occasion pass smoothly and was there to the very end when you need them most. I feel they went above and beyond what was expected of them
On behalf of the Lambert family please pass on our Gratitude well done
Response from Francis Chappell & Sons Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 5.0
I could not fault the team at Francis Chappell in Eltham.
From first contact they were professional, sympathetic and caring.
The design of the order of service came out a treat and the team on the day were great.
I would have no hesitation in recommending Francis Chappell to anyone
Clive Benne
Response from Francis Chappell & Sons Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It’s good to hear that you and the family received helpful guidance through this time and that we managed to make the day run as smoothly as possible for you.
Rating 5.0
A big thank you to FC, there was no pressure at all, lots of help and time to make up your mind. Special thanks to both Elaine and Lee for being so patient and giving a dignified service and great send off for our mum.
Response from Francis Chappell & Sons Funeral Directors
We always appreciate receiving comments, it enables us to provide the right care for each family. I am glad that you found our staff to be informative and reliable at this difficult time.
Rating 5.0
Elaine was superb throughout the difficult time. Very well organised. The order of service booklets were well designed and nicely printed. The cars were excellently turned out, as usual. Steve & the team did a great job again.
The service was presented by Richard W. It was held with compassion, respect and a little humor.
The whole day was made as pleasant as it could have been. A big thank you to everyone.

Regards
Paul M.
Response from Francis Chappell & Sons Funeral Directors
I am glad you chose Francis Chappell & Sons Funeral Directors to take care of your loved one and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
The whole package was perfect. Excellent caring staff from beginning to end. Five star ra
Response from Francis Chappell & Sons Funeral Directors
We are grateful of receiving your online review. I am pleased to hear that our team were so kind and caring to your family at such a difficult time.
Rating 5.0
The service I had from Elaine was superb, her patience and understanding was best to none.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your online review. Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
From the first and last telephone call I made, Elaine and the team always greeted me with a friendly, sympathetic and knowledgeable advice. They explained what was going to happen throughout, they made my unbearable situation a trouble free one.
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to send your online review to us. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
We were looked after with compassion & consideration during this difficult time. The service was planned in detail & I was kept up to date at all times in the run up to it. The day of the service went as well as we could’ve hoped.
Response from Francis Chappell & Sons Funeral Directors
Thank you for posting your online review. I am glad that we were able to provide you with the care and support needed at this time and that all of the arrangements were carried out to your satisfaction.
Displaying reviews 1 - 2 out of the 19 most recent