Francis Chappell & Sons Funeral Directors, Norwood

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Norwood Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 11 reviews
Rating 5.0

About our Norwood funeral home

We are Francis Chappell & Sons Funeral Directors in Upper Norwood, by Crystal Palace. We understand how important it is to get things right when it comes to saying farewell to those we love.

Being trusted with your loved one's funeral arrangements is an important and special duty that we do not take lightly. We will take care of everything for you, looking after every detail with heartfelt kindness and the best quality of care.

We can arrange any kind of funeral, no matter how simple or elaborate. From a traditional, religious service to a colourful woodland burial, whatever you think is right for your loved one, we will be able to help you. After all, it will be a personal event that can be a sentimental tribute to your loved one's life.

Our founder, John Chappell, began trading as a cabinet marker in Deptford, 1840. Since then, four generations of the Chappell family have helped our funeral directors grow and flourish to be a trusted and renowned part of South East London.

We are local to Norwood, Sydenham, Penge, Anerley, Crystal Palace and Kingswood Estate, serving families from these areas and many more.

We are here for you, every step of the way. Please call us today on 020 8653 0492 at any hour.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,073 estimated third party costs
    Plus £1,073 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,073 estimated third party costs
    Plus £1,073 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

105a Church Road
Upper Norwood SE19 2PR
GB

Directions and Parking

We are near the one-way street by the traffic lights, near the Queens Hotel.

Please call in advance to reserve a space at our funeral home. Alternatively, there is free parking at Sainsbury's for two hours.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 020 8653 0492

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews for Francis Chappell & Sons Funeral Directors in Upper Norwood

We take the greatest of care when we look after families. Read what our clients have to say about their experiences with our funeral directors in Upper Norwood.
5.0
Rating 5.0
based on 11 reviews
Rating 5.0
Such a sad occasion for our family made so much easier with thanks to the whole team at Francis Chappell.
The weeks leading up to the service Sally and Stephanie supported us all the way through the Priest Paul was so helpful in helping us plan how we wanted the service to go and Nigel and his team looked after us on the day we cannot thank you all enough. Kind regards Anna Ingleby- Oddy and family
Response from Francis Chappell & Sons Funeral Directors
The team will be very pleased to hear that their care and support made a difference to your family. We always appreciate receiving comments, it enables us to provide the right care for each family.
Rating 5.0
My mother recently passed away and she had a funeral plan with Dignity who put me in contact with my mother's chosen funeral directors, Francis Chappell & Sons(Norwood Branch). Everyone I talked to was very compassionate, helpful and answered any questions I had very quickly. Before the funeral Sally was wonderful dealing with all the finer details and on the day of the funeral Nick was just as good.
I would not hesitate in recommending Francis Chappell & Sons if anyone suffers a bereavement.
Response from Francis Chappell & Sons Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after.
Rating 5.0
well my mothers day went well,all the team at Francis Chappell did an excellent job,all anyone could have
wanted. When my time comes that's where I want to go.Well done team many thanks from ivy's family and god bless
Response from Francis Chappell & Sons Funeral Directors
Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need. Thank you for using our services for your loved one.
Rating 5.0
Sally and Pat at the Upper Norwood branch were very helpful and accommodating whenever we had any questions concerning our mother’s funeral arrangements. They were always available to see us and handled everything with a lot of sensitivity. P Donnelly
Response from Francis Chappell & Sons Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
From start to finish and even after, the staff have been more than helpful. They have treated us with the most respect and I could not me more pleased with how the day went for my brother. Such lovely understanding staff and I could not recommend them enough.
Response from Francis Chappell & Sons Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service.
Rating 5.0
First class service from start to finish.

As I an unable to state the staff and everyone involved by name I just wanted to thank each and everyone of them for making our final farewell a very special one
Response from Francis Chappell & Sons Funeral Directors
Thank you for this positive recommendation, it is greatly appreciated. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service.
Rating 5.0
Pat Coombes was very professional and willing to go the extra mile. She had done my father's funeral arrangements in December 2019 which had been everything my mother had wanted and more. So when my mom passed away in January, I requested Pat again. And again,she excelled. Her empathy, compassion, and professionalism were in the right balance.

Steph designated for the day as funeral director was very professional and everything we had discussed and confirmed beforehand was done on the day without any hitches.

Steph, Pat and their teams made my mom's funeral perfect. Thanks to both for everything.
Response from Francis Chappell & Sons Funeral Directors
Thank you for entrusting us with the care of another loved one.
Rating 5.0
All staff where very helpful and respectful
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 5.0
My mother's funeral was on the 17th September 2020 the funeral director was the best, she supported us as a family from being to end, answered all our questions, even the questions that we felt were silly and never made us feel rushed or she did not have time. The service provided was excellent from beginning to end and very supportive throughout.
Response from Francis Chappell & Sons Funeral Directors
I really appreciate you taking the time to share your feedback and being open with us about the service we provided. We pride ourselves in maintaining the highest quality of care for our families.
Rating 5.0
Mum organised as ever had a pre paid funeral policy with Francis chapel, I called after mum had passed and two gentlemen came to collect her, they checked with me before they began and once they had finished to make sure I was ready to let her go. Then pat called and I made arrangements to go and see her, she made everything so easy for me and gave lots if advise when I asked.
On the day the manager called me as I was nervous about the journey as there were a lot of road works, he re assured me that he had done the trip and it was running smoothly. Our driver and passenger we very curtious and kind, they never rushed us even after the ceremony the just waited patiently until we were ready to depart.
Would I recommend francis chapel? Absolutely!! My partner and I are going to purchase ours very soon.
Response from Francis Chappell & Sons Funeral Directors
Thank you for an exceptional review. I am pleased to hear that our team were so kind and caring to your family and that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Could not ask for more in the way of helpfulness, empathy and efficiently. Pat looked after me in way that helped me deal with loss of my much loved mother both in the organising before and after the funeral. The day went very well thanks to Gary for his great work on a difficult day for me.
I really cannot praise Francis Chappell & Sons and Dignity Funerals for the service I received, it was second to none. My mum bought a funeral plan many years ago and I thought this may had a effect on the service I received. It really did not, it was a wonderful day a good old fashioned day with much sadness but nothing but admiration and thanks for the people involved in giving my old mum the send we wanted and she would have enjoyed. Thanks again.
Response from Francis Chappell & Sons Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that our team looked after you so well and that the arrangements for your Mother were carried out to your satisfaction.
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