Francis Chappell & Sons Funeral Directors, Addiscombe

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Addiscombe Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 9 reviews
Rating 4.8

About our Addiscombe funeral home

Francis Chappell & Sons Funeral Directors have been providing bespoke funeral services for over 175 years. We serve the local community of East Croydon, and our aim is to make your life a little bit easier by giving you any advice and guidance you might need. We will support you during this difficult time, putting everything in place to give your loved one a perfect farewell.

We can arrange any kind of funeral that you feel would best reflect the life of your loved one. Our professional funeral directors have extensive knowledge and expertise, built up over years of conducting different kinds of funerals. Some of the types of funerals we offer include colourful celebrations and woodland burials.

We are here for you, every step of the way. Please call us today on 020 8688 0322 at any hour.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,275 estimated third party costs
    Plus £1,275 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,275 estimated third party costs
    Plus £1,275 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

1 Lower Addiscombe Road
East Croydon CR0 6PQ
GB

Directions and Parking

We are on the corner of Lower Addiscombe Road and Freemasons Road.

There is paid street parking priced at 80p for 30 minutes, £3.00 for two hours and £4.80 for over three hours.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 020 8688 0322

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.8
Rating 4.8
based on 9 reviews
Rating 4.0
From initial contact with Francis Chappell I felt calm and unhurried expressing my mother's wishes. My mother only wanted a quiet simple service and I thought I would appear mean not doing more for her but Gill made me feel comfortable with whatever I said. The undertakers met us at the Crematorium and Alan quietly instructed us, all the while being sure it was what we wanted. The celebrant, Sally, provided a very full and warming speech about my mother without making it too "flowery". We all really appreciated that. I also received a follow up informal email stating that the service had gone to plan and confirming that my mother's little bag of sentimental items had been placed into the coffin with mum. Little things mean a lot! Thank you
Response from Francis Chappell & Sons Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
We could not fault the service we received from the staff of the Croydon branch at what was a difficult time for us all.
Response from Francis Chappell & Sons Funeral Directors
I am pleased to hear that the service was carried out to your satisfaction. It makes a difficult time seem a little easier, thank you.
Rating 5.0
I found them true to there word they was very helpful and kind the flowers at the end was very touching and lynn was very helpful and sincerely honoured with her work thank you for the sadness of the day but you all made it to remember the good days that I had with my uncle Charles
Response from Francis Chappell & Sons Funeral Directors
Thank you for the kind comments posted on your online review. It is good to know that we managed to make the day run as smoothly as possible for you. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Amazing service and support. Gill talked me through every step of organising a funeral as I had no idea where to start. She was so helpful and patient, I really could not have done it without her. On the day of the funeral, everything ran smoothly and the staff kept things moving but at all times showed respect and compassion. Thank you all for your service and help
Response from Francis Chappell & Sons Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Having to arrange my husband's funeral was the hardest thing I've ever done in my life. The team at Francis Chappell was amazing and literally carried me and gave me the strength I needed in a very difficult time. I wholeheartedly recommend them and am so grateful to them for everything they did for me and my family.
Response from Francis Chappell & Sons Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. I am pleased we were able to help make things easier for you at such a difficult time.
Rating 5.0
We couldn't fault any thing we dealt gill who was not only helpful but understanding and anything we wanted to know she helped us with and if she did not know the answer would find out for us. I would certainly recommend them to other people
Response from Francis Chappell & Sons Funeral Directors
Your feedback is so valuable to us and we would like to say thank you. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
The full team at Francis Chappell made everything very easy for us to say goodbye to John.
Response from Francis Chappell & Sons Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
The whole team was fantastic. They provided a brilliant service with compation and did everything possible to help us in order to obtain the cérémony we wanted for our lost one.
The Célébrant was so good and professionnel. I can only thak them all for the respect and all the attention they showed. Thank you. Mrs. LLorens
Response from Francis Chappell & Sons Funeral Directors
Thank you for posting your review online. I am pleased to hear that you found our staff to be professional and respectful and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
Following the passing of my father, the trip to the funeral directors to sort out the funeral arrangements was never going to be easy. We had arranged to meet with Gill to discuss the details. She was extremely professional whilst being compassionate and made us feel very welcome she put my sister and myself at ease and began discussing the options available to us. We had all the options fully explained to us and we were able to choose the options that suited our needs. I would also like to mention the team that turned up with my father in the hearse and following car. The team were all very professional and polite. Jordan was in charge on the day and he was brilliant, a credit to his profession. Jordan and his team directed the trip from my sisters flat to the crematorium with total respect to my father. We stopped at his old address for a few minutes to allow us all to reflect on his passing. Many thanks to everyone involved in the funeral arrangements before and on the day of the funeral. My father had a great send off and would of been proud of everyone involved. Thank you. Andy
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to complete the online review. I am pleased that you were so well looked after by our team and that we were able to help make things easier for you at such a difficult time.
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