Frederick W Paine Funeral Directors, New Malden

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our New Malden Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 19 reviews
Rating 4.8

About our New Malden funeral home

We are Frederick W Paine Funeral Directors in New Malden, and we have supported our local community since 1886. We want to help you arrange a fitting farewell for your loved one, and we will work closely with you to ensure everything is just as you want it to be.

We moved to our current funeral home on High Street in 1935. Our funeral home is tastefully decorated, and designed to be warm and welcoming, so that you will be comfortable and feel at ease when you visit us. We also have a chapel of rest which you can use to spend time alone with your loved one in the time leading up to the funeral.

We are here to advise and guide you during this difficult time, and we will do everything we can to make things easier for you and your family. You can call us at any time.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £968 estimated third party costs
    Plus £968 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £968 estimated third party costs
    Plus £968 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

182 High Street
New Malden KT3 4ES
GB

Directions and Parking

We are close to the fountain roundabout, next to the Watchman's public house.

There is limited free parking on the High Street, and paid parking at the community centre for £1.20 per hour.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 12:00
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 020 8942 1978

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.8
Rating 4.8
based on 19 reviews
Rating 4.0
Very professional
Response from Frederick W Paine Funeral Directors
Thank you for this recommendation.
Rating 5.0
Very supportive, sympathetic and professional
Response from Frederick W Paine Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us.
Rating 5.0
I would like to thank Jane and the team at Paines in New Malden for all their help and advice for my fathers funeral. Everything was exactly as we had wanted it and it all went so smoothly on the day.
Response from Frederick W Paine Funeral Directors
Your kind words mean a great deal to the team who always work very hard to deliver great care. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 5.0
I cannot praise the staff working from Paines, New Malden enough. The whole process was handled so well and so professionally but with understanding and kindness. At no time were we ever put under pressure despite the inevitable tight deadlines they have to work to.

All those involved at each stage helped make this sad event a little more bearable.
Response from Frederick W Paine Funeral Directors
We always aim to provide the highest level of care to our families. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
Both Jane and Jim at the New Malden branch have been so kind, compassionate and professional in dealing with my wife Lisa's funeral.
In very sad times they made the effort to take any stress or worry away. I can't thank them enough.
Response from Frederick W Paine Funeral Directors
Thank you for your review. I hope that our team has provided you with some comfort through this challenging time. 
Rating 5.0
Excellent serviced provided prior to the funeral and on the day.
Despite a difficult period due to the Covid restrictions and my father passing away on Christmas Day the team showed great compassion and answered all questions. On the day of the funeral I was kept updated with all movements and timings.
Response from Frederick W Paine Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
The funeral went very well. The day ran smoothely and everyone was efficient and helpful.

Many thanks to everyone for their help in the funeral of Bryan Buxton.

Kind regards,

Karen and James Heath
Response from Frederick W Paine Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. It means a lot to the team for our clients to be able to share their experiences with us.
Rating 5.0
Absolutely great they took all the pressure of having to deal with this horrible situation they were totally amazing highly recommend to anyone who have to go through this awful situation. Couldn’t ask for a better service.
Response from Frederick W Paine Funeral Directors
Thank you for this positive recommendation, it is greatly appreciated. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 5.0
I cannot speak too highly of Jane Dugdale at F W Paine, New Malden. At a difficult time she arranged the funeral service and answered all my questions about registering my late father's death in a difficult, COVID affected, period. This made the process so much easier than it could have been.
On the day the funeral director, Jim Duffy, was calm and dignified and made sure that the service went well.
I would have no hesitation in recommending F W Paine, New Malden, as funeral directors.
Response from Frederick W Paine Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time.
Rating 5.0
We have asked the team at Frederick Paine in New Malden to help us to organise the funerals for both of our parents in the last nine months. They have been extremely professional, providing us with excellent advice. They were so kind and caring and gently guided us through what we needed to do. We are extremely grateful to them for their help and support and highly recommend them.
Response from Frederick W Paine Funeral Directors
We are grateful of receiving your online review. I am happy that you had the trust and confidence in our team to be able to deliver the service you expected and that you found our staff to be professional and respectful at such a difficult time.
Rating 5.0
Kind, caring, efficient and very respectful
Response from Frederick W Paine Funeral Directors
Thank you for your online review, your feedback is so valuable to us.
Rating 5.0
Jane was amazing as was the funeral director and Jan the lady leading the service was an absolute lovely person and it could not have been handled any better or fine any better
Response from Frederick W Paine Funeral Directors
We appreciate you leaving a review online for your experience with Frederick W Paine. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Excellent made a very sad time so easy for the family to cope with. Thank you all so much
Response from Frederick W Paine Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. Your feedback is always valuable to us.
Rating 5.0
having never organised a funeral before i found FP to be very helpful in all aspects of the organisation of my mums funeral.

I would highly recommend them :)
Response from Frederick W Paine Funeral Directors
Thank you for sharing your experience with us on your online review. I am pleased that the arrangements for your Mother were carried out to your satisfaction.
Rating 4.0
Very compassionate service.
Response from Frederick W Paine Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us.
Rating 5.0
Totally satisfied with all aspects of the service provided
Response from Frederick W Paine Funeral Directors
Thank you for posting your review online. I am pleased that our team looked after you so well and that the service was carried out to your satisfaction.
Rating 5.0
We were given the time to decide exactly what we required. No one rushed us to make a decision. On the day we were also not rushed and given time both before we left and at the Crematorium. Nothing was too much trouble.
Response from Frederick W Paine Funeral Directors
Thank you for taking the time to complete the online review. I am pleased we were able to help make things easier for you at such a difficult time and that all of your wishes and requirements were carried out by the team as you had requested.
Rating 5.0
Super professional driver and escorts exercised extreme tact and discretion and compassion to myself (as the only direct family). When you are experiencing many emotions and struggling to maintain your composure they helped enormously.
Office staff were knowledge and helpful.
Response from Frederick W Paine Funeral Directors
Thank you for posting your review online. I am glad that we were able to provide you with the care and support needed at this time and that we were able to help make things easier for you at such a difficult time.
Rating 5.0
Can not thank all the staff involved enough. Mum died at home on a Saturday morning but they were still there to guide us through the procedure. The funeral, flowers and order of service were all organised in one visit and the celebrant was both respectful and very kind. The Memory box and framed photograph were very unexpected and special. Thank you all.
Response from Frederick W Paine Funeral Directors
Thank you for taking the time to complete the online review. I am glad we were able to provide you with the support and guidance needed and that the arrangements for your Mother were carried out to your satisfaction.
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