Bringing your loved one into our care
Our dependable funeral professionals will arrange for your loved one to be brought into our care and will be on hand to provide all the support and advice you need throughout this difficult time.
Information required by a Funeral Director
Your local Funeral Director will require the following information prior to bringing the deceased into our care:
- The person’s full name, address and age
- Where they are resting now
- The name and contact details of their doctor
- If you have a Death Certificate
- Where you would like the deceased to rest before the funeral - either the funeral home or at your own home
If it is your wish for them to rest at your own home, we recommend that you allow us to bring them into our care first so all the required preparations and arrangements can be made.
Your chosen Funeral Director will then be able to arrange a time to visit you, or you can meet us at a local funeral home if that’s what you would prefer to do. We will advise you on what to do next, ensuring all the necessary funeral arrangements are taken care of.
Please feel free to contact your local Funeral Director at any time. You will be able to speak to someone 24 hours a day, 7 days a week.
Has someone passed away?
Your local Funeral Director will be able to arrange for your loved one to be collected and brought into their care at the soonest available time.
Visiting your loved one
Once we have taken your loved one into our care, you have the choice of whether you wish to visit them in a Chapel of Rest.
Your loved one will be cared for in the chosen funeral home or in one of our specialised central mortuary facilities, with our funeral directors on hand to help arrange a visit at a time that is convenient for you and your family.
Discover more about our Chapel of Rest facilities.
What happens if someone dies abroad?
We offer a comprehensive repatriation service if your loved one sadly passes away abroad. Body repatriation is the process of bringing a loved one back to the UK if you wish to hold their funeral in this country.
To begin the process, the following documents are required:
- Death Certificate from the country where the person died
- Permission to deport your loved one from the country where they died
- Embalming certificate
For more information, read our full guide on body repatriation.
