I have a Complaint – What should I do?
The CMG is committed to delivering a high quality service to its clients, yet there may be occasions where a client may not be happy with the service they have received.
Our policy is to ensure that any complaint is treated fairly and sympathetically. We try to resolve these matters at a local level, quickly, with intervention of local management if required and would urge any client who is not satisfied, to raise any issues with the Crematorium Manager.
Sometimes the client may feel more comfortable discussing their complaint with a person not directly attached to the Crematorium office, so we also provide a means to do this.
If this is the case, we have a department dedicated to helping clients with any concerns they may have to please contact one of our Client Relation Officers at our Head Office:
Client Relations Department
Dignity Plc
4-10 King Edwards Court
King Edwards Square
Sutton Coldfield
West Midlands
B73 6AP
Tel: 0800 783 7171
Email: clientrelations@dignityuk.co.uk
The CMG takes every complaint seriously and aims to resolve your complaint within two weeks of receipt. On occasion it may take a little longer, however we will always keep you updated.
I am dissatisfied with the way my complaint has been handled. What should I do?
If at any time you are dissatisfied with the handling of a complaint, you should inform The CMG by writing to:
Client Relations Manager
Dignity Plc
King Edwards Court
4-10 King Edward’s Square
Sutton Coldfield
West Midlands
B73 6AP
You can also contact The Federation of Burial and Cremation Authorities if you have any further queries or complaints.
The Federation of Burial and Cremation Authorities
Britannia House,
Caerphilly,
CF83 3GG
Tel: 02921 679105
Email: admin@fbca.org.uk