Plans Cancellation & Refunds

How to cancel a Dignity funeral plan, the ways you can tell us, and how refunds are paid back.

How do I cancel my plan?

You have a right to cancel your plan at any time. Cancellation fee may apply, please refer to your Terms & Conditions for details.

You can cancel by contacting us via any of the below methods. Full details of how to cancel are included in our T&C's. Upon receiving your notice to cancel, we will refund you all the money paid within 30 calendar days of us receiving your notification.

Visit us in any of our Funeral Director branches

Call us:
0808 258 0716

Send us an email:
planinfo@dignityfuneralplans.co.uk

Write to us:
4 King Edwards Court
King Edwards Square
Sutton Coldfield,
West Midlands B73 6AP

Refunds

In the first instance, we will attempt to pay refunds to the person(s) the payments were received from, via the same payment method(s) in which they were received. If this is not possible, the remaining money will be refunded to the Customer.