Serenity Funeral Directors, Eastbourne

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Eastbourne Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 30 reviews
Rating 4.9

About our Eastbourne funeral home

Serenity Funeral Directors in Eastbourne offers uniquely personal funerals to the families in our local community. If you have experienced loss, we can arrange a loving and dignified send off.

Here to provide support at a difficult time, the team at our Eastbourne funeral directors will be able to offer you comfort and advice when you most need it. We will help to ease your concerns and answer your questions as we find out how you would like the funeral to proceed.

However you choose to remember your loved one, we will tailor the details according to your wishes. This will be the case regardless of whether you choose a religious or a humanist funeral, a traditional service or something more contemporary.

Our funeral home is a charming building situated on Eastbourne’s South Street. With its welcoming reception area, private arrangement room and two chapels of rest, all appointed to help you feel more at ease when you visit, you can rest assured you will be well looked after while in our care.

We are accessible to all parts of the town, including Lagney, Meads and Willingdon, along with our neighbouring communities on this part of the East Sussex coast. If, for any reason, you are unable to get here, we can visit you at your home, or somewhere equally convenient.

The team at our funeral directors is here for you at a time of need. There is somebody waiting to listen and provide guidance both day and night.

Call us any time and arrange the funeral of your loved one.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,068 estimated third party costs
    Plus £1,068 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,068 estimated third party costs
    Plus £1,068 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

43 South Street
Eastbourne BN21 4UT
GB

Directions and Parking

We are a few doors down from the Dew Drop Inn on South Street, at the corner of Calverley Walk.

There is paid parking on our street for up to two hours. Please call if you need advice on where to park.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01323 736446

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.9
Rating 4.9
based on 30 reviews
Rating 5.0
From start to finish the service offered to us was first class. Everything was explained to us, options discussed and nothing was too much trouble. We wanted a military aspect to dads funeral and everything was perfect even down to his beret being cleaned and stuffed by the team. Every question we had along the way was answered quickly and sensitively and the service went without a hitch. I would highly recommend them to anyone. Thankyou all for your care of our dad on his last journey and of us as we grieved.
Response from Serenity Funeral Directors
We take pride in giving outstanding service to our families. I am pleased that you were well looked after by our team. We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need.
Rating 5.0
The service by Serenity was superb. Easy to arrange and nothing was a problem for Carol & Natalie. The pall-bearers were polite and professional at all times.
Response from Serenity Funeral Directors
Thank you for these lovely words, it means so much to the whole team.
Rating 5.0
All staff looked after our needs as a family during the bereavement abd preparation time of the funeral for my mum.
They went ovet smd sbobe my expectations checking in on me at every opportunity msking sur things ran smoithly on the day . A gift of guest book and framed photo was a special gesture on their deparure after tbe service. Much appreciated
Response from Serenity Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. Thank you for these lovely words, it means so much to the whole team.
Rating 5.0
Very engaging individuals who made it easy to help me navigate through a difficult time.
Response from Serenity Funeral Directors
Thank you for the comments left as part of your online review. I am pleased to hear that you found our staff to be professional and respectful.
Rating 5.0
Very happy with the service I recieved from serenity, carol kept me informed of all what I needed to do , Steve who was in charge of the day of my mums funeral made sure I was happy and asked how I would like things to be done , no rushing and all done in a dignified way. John the celebrant was amazing and made the funeral for my mum perfect. Sadly this was my second funeral of the year as I lost my dad aswell and serenity also carried out the funeral for my dad which I had no complaints. Thankyou serenity and to all the staff and the undertakers.
Response from Serenity Funeral Directors
Thank you for entrusting us with the care of another loved one. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Thank you for these lovely words, it means so much to the whole team.
Rating 5.0
From the very first meeting the service provided was excellent. Such courtesy given and support throughout the whole process.
Natalie helped us with choosing the coffin and supported with each process. Liaising between the Father and ourselves at every turn.
We were extremely pleased that the opportunity to view the service on the web could be available as so many people were unable to attend. Especially those overseas.
Steve Jones could not have made the service go any smoother and also passed remaining order of service pamphlets to guests who could not enter for the service. They stood outside and listened to the service.
We are so pleased with the service and care provided by Serenity
Response from Serenity Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
I am happy to record my thanks to Serenity, its funeral director, and the drivers and pallbearers for organising the funeral so well.

As you promised, we all felt we knew exactly what was going to happen at every moment of the sad event yesterday afternoon. The casket and the flowers looked magnificent and the event was conducted with a feeling of calmness and respect. We very much appreciated Mr Jones' agreement to alter the plans to allow for the route for the hearse and limousine to pass by areas of particular importance to my mother. I know that the managers and nurses at Sovereign Lodge Care Centre were pleased that they could share in the celebration of her life.

I would also like to thank you for the book of remembrance and for the orders of service, which we will be able to send to her friends who were not able to attend due to either infirmity or distance.
Response from Serenity Funeral Directors
I am glad that our staff went above and beyond to deliver the service you expected. Thank you for your kind words, your feedback is always valuable to us.
Rating 5.0
All meetings and arrangements were dealt with in a businesslike and sympathetic manner. All the staff were extremely healthy and even arranged the chapel in order for me to have one leg raised due to a recent knee replacement. I would have no hesitation in recommending Serenity to anyone going through the same traumatic experience.
Response from Serenity Funeral Directors
I am pleased to hear that the service was carried out to your satisfaction and that the team went above and beyond to accommodate you. We are incredibly grateful that you took the time to leave us this review.
Rating 5.0
Dad had a prepaid funeral plan which took away much of the worry. Natalie and the team were courteous, professional and very kind in all our dealings with them and I felt that they really cared. I never felt I was “just another client”. I particularly appreciated the telephone call on the day before the funeral to check that I was happy with all the arrangements and confirm our plans and wishes. Things ran like clockwork on the day. The casket spray i ordered through Serenity was beautiful, and both before and after the service, Martin made sure that I was well supported. I could not have been happier with the service provided. Thank you.
Response from Serenity Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It is good to hear that you and family were well cared for and that the pre-paid funeral plan made it easier to arrange the service for your Father.
Rating 5.0
They provided a caring, friendly approach and did everything to help us through this time. Would recommend them unreservedly. Thankyou
Response from Serenity Funeral Directors
Thank you for this positive recommendation, it is greatly appreciated. I am glad that you and the family were well cared for.
Rating 5.0
In dealing with Serenity funeral service in Eastbourne my experience of their service was exemplary from start to finish, I couldn't find one fault. In the their office Natalie guided me through the procedures and answered all my questions while Steve dealt with the actual funeral itself in and excellent manner. To conclude, it made a worrying and emotionally stressful time much easier to deal with.
Well done Serenity and thankyou.
Kevin J
Response from Serenity Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
I have nothing but praise for the way you handled my Mothers funeral. Carol completely understood what we required and was always there to help and advise, nothing was too much trouble. On the day of the funeral, Steve the funeral director held our hand and guided us through the difficult process. Even under the difficult times of Covid 19 we cannot speak highly enough of the way we were treated at Serenity Eastbourne - a perfect send off.
Response from Serenity Funeral Directors
These kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are challenging.
Rating 5.0
I have been delighted with the service recently provided for my dear mum. Carol ... I’m not sure how I’d of coped without you. So grateful. And to the rest of the branch you too have been great. Can’t fault your services. Would throughly recommend. Thank you.
Response from Serenity Funeral Directors
We really appreciate you leaving a review online for Serenity Funeral Directors. It is comforting to know that the team were there to support you through this time and relieve some of the pressure through guidance and support.
Rating 5.0
Everything was explained really well and with grace and dignity. Everything was done as was said
Response from Serenity Funeral Directors
Thank you for your review. I am pleased our team looked after you and your family well.
Rating 5.0
Serenity were kind, compassionate and caring from the off. They rung to confirm they had mum with them and when I said she had a Dignity plan made about 25yrs ago they immediately found it and had everything ready when I went into the office to discuss the funeral arrangements.

The whole team at Serenity were helpful throughout particularly during these pandemic times. They listened to what myself and brother wanted for mum and understood that, although mum had written down her wishes, we wanted to tweak them slightly. 25yrs is a long time and mum’s ideas had changed over that time. Nothing drastic though and Serenity understood why we were doing what we did.

I can’t thank Serenity enough for everything they did which made the day go smoothly even ringing up on the morning to check everything was ok our end. The Dignity plan certainly saved us a lot of worry too.
Response from Serenity Funeral Directors
Thank you for leaving a review online. We are happy that we provided an important service to you through this difficult time and that the pre-paid funeral plan made it easier to arrange the service for your Mother.
Rating 5.0
Your team made a difficult day become a warm and memorable one. I had feared that due to the COVID restrictions the small number of family mourners might make the funeral feel strange and unreal but your suggestion of using the family chapel and the Celebrant John Kimberly’s kind words gave an intimacy and warmth that made my concerns unfounded.

Although not the size of funeral my mother had expected and indeed planned for, I know she would have approved of the way we all said our goodbyes to her.

Please thank Steve and his team very much for their superb service and attention to detail.
Response from Serenity Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
From the very beginning Serenity Funeral Directors were professional, friendly, helpful & nothing was too much trouble. Loosing my mum was one of the hardest things I have encountered in my life & have never dealt with organizing a funeral before. I was guided all the way through the process with empathy & kindness. I must mention Carol @ Eastbourne was brilliant also the gentleman I contacted (who was on call based in Seaford) in a panic a few days before mums internment to arrange wooden box for mums ashes was so helpful & kind. The funeral service was organised to perfection (as well as can be in the circumstances) with respect & dignity. I would highly recommend to all - Thank you so much.
Response from Serenity Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. It has been a privilege to support your family and care for your Mother. We are proud of the whole team.
Rating 5.0
Carol handled our requirements and requests with dignity and to the highest standards. She was absolutely amazing and such a help during this devastating time.
I would 100% recommend Serenity Funeral directors
Response from Serenity Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. I am pleased that our team looked after you so well.
Rating 5.0
Found Carol at Eastbourne sympathetic and helpful. All arrangements went smoothly and all who attended were very impressed
Response from Serenity Funeral Directors
We are grateful of receiving your online review. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Carol did a very good job in these difficult times.
Response from Serenity Funeral Directors
Thank you for leaving a review online. We are happy that we provided an important service to you through this difficult time.
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