Serenity Funeral Directors, Eastbourne

Our Eastbourne Funeral Directors are here 24 hours a day, seven days a week, to help arrange a meaningful and personalised funeral for your loved one.
Serenity Funeral Directors in Eastbourne, East Sussex.
BASED ON 27 reviews
Rating 4.9
Serenity Funeral Directors in Eastbourne, East Sussex.

About our Eastbourne funeral home

Serenity Funeral Directors in Eastbourne offers uniquely personal funerals to the families in our local community. If you have experienced loss, we can arrange a loving and dignified send off.

Here to provide support at a difficult time, the team at our Eastbourne funeral directors will be able to offer you comfort and advice when you most need it. We will help to ease your concerns and answer your questions as we find out how you would like the funeral to proceed.

However you choose to remember your loved one, we will tailor the details according to your wishes. This will be the case regardless of whether you choose a religious or a humanist funeral, a traditional service or something more contemporary.

Our funeral home is a charming building situated on Eastbourne’s South Street. With its welcoming reception area, private arrangement room and two chapels of rest, all appointed to help you feel more at ease when you visit, you can rest assured you will be well looked after while in our care.

We are accessible to all parts of the town, including Lagney, Meads and Willingdon, along with our neighbouring communities on this part of the East Sussex coast. If, for any reason, you are unable to get here, we can visit you at your home, or somewhere equally convenient.

The team at our funeral directors is here for you at a time of need. There is somebody waiting to listen and provide guidance both day and night.

Call us any time and arrange the funeral of your loved one.

What we offer

  • The option of a dignified funeral now and memorial service later
  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
  • Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Our costs from
    £3,545
    Full Service Funeral in Eastbourne Image

    Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our costs from
    £3,545
    Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Full Service Funeral in Eastbourne Image

    Full Service FuneralOur costs from £3,545

    Or find out more about finance options available from Funeral Safe.

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • Have flexibility and choice over the time, day and location of the funeral service
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • We can add services and tailor the funeral to suit your own specific requirements
    To find out more, please call us on 01323 736446.
  • Simple Funeral Service in Eastbourne

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Our costs from
    £1,995
    Simple Funeral Service in Eastbourne Image

    Simple Funeral Service in Eastbourne

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    Our costs from
    £1,995
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Simple Funeral Service in Eastbourne Image

    Simple Funeral Service in EastbourneOur costs from £1,995

    Or ,find out more about finance options available from Funeral Safe.

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • The service will be at a mutually agreed time and date dependent upon availability, usually on Tuesday, Wednesday or Thursday
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • Some additional services such as arranging floral tributes or obituaries are not available
    To find out more, please call us on 01323 736446

Where to find us

Address

43 South Street
Eastbourne BN21 4UT
GB

Directions and Parking

We are a few doors down from the Dew Drop Inn on South Street, at the corner of Calverley Walk.

There is paid parking on our street for up to two hours. Please call if you need advice on where to park.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01323 736446

Frequently asked questions

Reviews of our services

4.9
Rating 4.9
based on 27 reviews
Rating 5.0
Very engaging individuals who made it easy to help me navigate through a difficult time.
Response from Serenity Funeral Directors
Thank you for the comments left as part of your online review. I am pleased to hear that you found our staff to be professional and respectful.
Rating 5.0
Very happy with the service I recieved from serenity, carol kept me informed of all what I needed to do , Steve who was in charge of the day of my mums funeral made sure I was happy and asked how I would like things to be done , no rushing and all done in a dignified way. John the celebrant was amazing and made the funeral for my mum perfect. Sadly this was my second funeral of the year as I lost my dad aswell and serenity also carried out the funeral for my dad which I had no complaints. Thankyou serenity and to all the staff and the undertakers.
Response from Serenity Funeral Directors
Thank you for entrusting us with the care of another loved one. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Thank you for these lovely words, it means so much to the whole team.
Rating 5.0
From the very first meeting the service provided was excellent. Such courtesy given and support throughout the whole process.
Natalie helped us with choosing the coffin and supported with each process. Liaising between the Father and ourselves at every turn.
We were extremely pleased that the opportunity to view the service on the web could be available as so many people were unable to attend. Especially those overseas.
Steve Jones could not have made the service go any smoother and also passed remaining order of service pamphlets to guests who could not enter for the service. They stood outside and listened to the service.
We are so pleased with the service and care provided by Serenity
Response from Serenity Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
I am happy to record my thanks to Serenity, its funeral director, and the drivers and pallbearers for organising the funeral so well.

As you promised, we all felt we knew exactly what was going to happen at every moment of the sad event yesterday afternoon. The casket and the flowers looked magnificent and the event was conducted with a feeling of calmness and respect. We very much appreciated Mr Jones' agreement to alter the plans to allow for the route for the hearse and limousine to pass by areas of particular importance to my mother. I know that the managers and nurses at Sovereign Lodge Care Centre were pleased that they could share in the celebration of her life.

I would also like to thank you for the book of remembrance and for the orders of service, which we will be able to send to her friends who were not able to attend due to either infirmity or distance.
Response from Serenity Funeral Directors
I am glad that our staff went above and beyond to deliver the service you expected. Thank you for your kind words, your feedback is always valuable to us.
Rating 5.0
All meetings and arrangements were dealt with in a businesslike and sympathetic manner. All the staff were extremely healthy and even arranged the chapel in order for me to have one leg raised due to a recent knee replacement. I would have no hesitation in recommending Serenity to anyone going through the same traumatic experience.
Response from Serenity Funeral Directors
I am pleased to hear that the service was carried out to your satisfaction and that the team went above and beyond to accommodate you. We are incredibly grateful that you took the time to leave us this review.
Rating 5.0
Dad had a prepaid funeral plan which took away much of the worry. Natalie and the team were courteous, professional and very kind in all our dealings with them and I felt that they really cared. I never felt I was “just another client”. I particularly appreciated the telephone call on the day before the funeral to check that I was happy with all the arrangements and confirm our plans and wishes. Things ran like clockwork on the day. The casket spray i ordered through Serenity was beautiful, and both before and after the service, Martin made sure that I was well supported. I could not have been happier with the service provided. Thank you.
Response from Serenity Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It is good to hear that you and family were well cared for and that the pre-paid funeral plan made it easier to arrange the service for your Father.
Rating 5.0
They provided a caring, friendly approach and did everything to help us through this time. Would recommend them unreservedly. Thankyou
Response from Serenity Funeral Directors
Thank you for this positive recommendation, it is greatly appreciated. I am glad that you and the family were well cared for.
Rating 5.0
In dealing with Serenity funeral service in Eastbourne my experience of their service was exemplary from start to finish, I couldn't find one fault. In the their office Natalie guided me through the procedures and answered all my questions while Steve dealt with the actual funeral itself in and excellent manner. To conclude, it made a worrying and emotionally stressful time much easier to deal with.
Well done Serenity and thankyou.
Kevin J
Response from Serenity Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
I have nothing but praise for the way you handled my Mothers funeral. Carol completely understood what we required and was always there to help and advise, nothing was too much trouble. On the day of the funeral, Steve the funeral director held our hand and guided us through the difficult process. Even under the difficult times of Covid 19 we cannot speak highly enough of the way we were treated at Serenity Eastbourne - a perfect send off.
Response from Serenity Funeral Directors
These kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are challenging.
Rating 5.0
I have been delighted with the service recently provided for my dear mum. Carol ... I’m not sure how I’d of coped without you. So grateful. And to the rest of the branch you too have been great. Can’t fault your services. Would throughly recommend. Thank you.
Response from Serenity Funeral Directors
We really appreciate you leaving a review online for Serenity Funeral Directors. It is comforting to know that the team were there to support you through this time and relieve some of the pressure through guidance and support.
Rating 5.0
Everything was explained really well and with grace and dignity. Everything was done as was said
Response from Serenity Funeral Directors
Thank you for your review. I am pleased our team looked after you and your family well.
Rating 5.0
Serenity were kind, compassionate and caring from the off. They rung to confirm they had mum with them and when I said she had a Dignity plan made about 25yrs ago they immediately found it and had everything ready when I went into the office to discuss the funeral arrangements.

The whole team at Serenity were helpful throughout particularly during these pandemic times. They listened to what myself and brother wanted for mum and understood that, although mum had written down her wishes, we wanted to tweak them slightly. 25yrs is a long time and mum’s ideas had changed over that time. Nothing drastic though and Serenity understood why we were doing what we did.

I can’t thank Serenity enough for everything they did which made the day go smoothly even ringing up on the morning to check everything was ok our end. The Dignity plan certainly saved us a lot of worry too.
Response from Serenity Funeral Directors
Thank you for leaving a review online. We are happy that we provided an important service to you through this difficult time and that the pre-paid funeral plan made it easier to arrange the service for your Mother.
Rating 5.0
Your team made a difficult day become a warm and memorable one. I had feared that due to the COVID restrictions the small number of family mourners might make the funeral feel strange and unreal but your suggestion of using the family chapel and the Celebrant John Kimberly’s kind words gave an intimacy and warmth that made my concerns unfounded.

Although not the size of funeral my mother had expected and indeed planned for, I know she would have approved of the way we all said our goodbyes to her.

Please thank Steve and his team very much for their superb service and attention to detail.
Response from Serenity Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
From the very beginning Serenity Funeral Directors were professional, friendly, helpful & nothing was too much trouble. Loosing my mum was one of the hardest things I have encountered in my life & have never dealt with organizing a funeral before. I was guided all the way through the process with empathy & kindness. I must mention Carol @ Eastbourne was brilliant also the gentleman I contacted (who was on call based in Seaford) in a panic a few days before mums internment to arrange wooden box for mums ashes was so helpful & kind. The funeral service was organised to perfection (as well as can be in the circumstances) with respect & dignity. I would highly recommend to all - Thank you so much.
Response from Serenity Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. It has been a privilege to support your family and care for your Mother. We are proud of the whole team.
Rating 5.0
Carol handled our requirements and requests with dignity and to the highest standards. She was absolutely amazing and such a help during this devastating time.
I would 100% recommend Serenity Funeral directors
Response from Serenity Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. I am pleased that our team looked after you so well.
Rating 5.0
Found Carol at Eastbourne sympathetic and helpful. All arrangements went smoothly and all who attended were very impressed
Response from Serenity Funeral Directors
We are grateful of receiving your online review. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Carol did a very good job in these difficult times.
Response from Serenity Funeral Directors
Thank you for leaving a review online. We are happy that we provided an important service to you through this difficult time.
Rating 5.0
The service was good the staff was also brilliant thank you for everything in this difficult times.
Response from Serenity Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time.
Rating 5.0
Very helpful and pleasant lady in the office to sort things out. She then at the funeral service led the coffin into the crematorium. Her whole demeanour on the day was lovely and made me feel very relaxed. She then later offered for the ashes to be delivered to my house rather than me have to go and collect them as they were not there the first time I called by. I would thoroughly recommend Serenity for the helpful service I received.
Response from Serenity Funeral Directors
We always appreciate receiving comments, it enables us to provide the right care for each family. It’s good to hear that you received helpful guidance through this time.
Rating 5.0
Carol at Serenity Eastbourne could not have been more empathetic and helpful at a very difficult time.Evelyn A.
Response from Serenity Funeral Directors
We appreciate you sharing your experience with us. Your comments will help us to ensure we are providing the highest level of care to our families.
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