Dignity

Funeral Services

When someone dies, understanding what you need to do first can be overwhelming. There is a lot that you will need to take care of, from registering the death to notifying various organisations. For each stage of the process, you’ll find useful information below.

Here is a breakdown of what you need to do when someone dies:

What to do immediately when someone dies

If a loved one has passed away, the first few steps will depend on how and where the person died. In most cases, the first thing you will need to do is call the deceased's GP. They should be able to issue a Medical Certificate of Cause of Death. The following information will explain what you need to straight away.


What to do when someone dies at home

If someone dies at home, there are a number of things you of things you will need to do depending on whether the death was expected or unexpected, and whether it occurred in the day or at night.

Read the full guide: What to do when someone dies at home


What to do when someone dies in hospital 

If a loved one has unfortunately passed away in hospital, the next of kin or closest family members will be informed immediately. 

Read the full guide: What to do when someone dies in hospital


What to do when someone dies in a care home

If someone passes away whilst in a care home, the staff should contact the next of kin immediately. You should call the deceased's GP or 111 straight away, though the care home may do this on your behalf. The care home staff will usually give you some time alone with the person who has died and they should also advice you on the next steps.


What to do when someone dies unexpectedly

If someone dies suddenly or unexpectedly, call 999 straight away to request an ambulance and the police. You will need to stay on the line and follow any instructions given to you. The emergency services will often contact a coroner, or a procurator fiscal in Scotland, to investigate the death.


What to do when someone dies abroad

If someone dies abroad, you will need to register the death according to the regulations of the country in which your loved one has passed and get a consulate death certificate. You will also need to register the death in the UK.

Has a loved one passed away?

If someone has passed away, please contact our 24/7 support team as soon as you can. We are here to guide you every step of the way.

0800 456 1047

First steps when someone dies

Follow our step-by-step guides to understand the key things you need to do when a loved one passes away

What to do when someone dies checklist

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What to do when someone dies: FAQs

These guides answer some of the most frequently asked questions when someone dies, helping you understand each and every stage of the process. If you can't find the information you are looking for, please contact our caring 24/7 support team. 

  1. What happens if a coroner is involved?
  2. What happens if my loved one was an organ donor?
  3. What is embalming?
  4. Should I visit a Chapel of Rest?
  5. How do I deal with my loved one's estate after death?
  6. How do I tell people about the death?
  7. Which organisations should I notify after a death?
  8. How do I choose a funeral director?
  9. How much does a funeral cost?

What happens if a coroner is involved?

A coroner is typically appointed by the local authority to investigate a death when:

  • The cause of death is unknown
  • The death was sudden, violent or unnatural
  • The person died in prison or custody
  • The identity of the person who has died is uncertain or unknown
  • A Medical Certificate of Cause of Death isn’t available

It is the coroner’s duty to identify how, when and where the person died for official records, as well as for the benefit of the bereaved.


Read the full guide: What does a coroner do?


What happens if my loved one was an organ donor? 

If a relative sadly dies and you’re unsure if they were registered as an organ donor, the NHS will contact you and ask you to confirm that they had not changed their mind before passing away.

If they chose to donate their body to medical science, the medical school will usually arrange for donated bodies to be cremated, unless you specifically request for your loved one to be returned for a private burial or cremation. They may also hold a committal or memorial service to honour the deceased.

The cost of the cremation is often covered by the medical school; however, they don’t usually cover further funeral arrangements or burials.


Read the full guide: Organ and body donation after death


What is embalming?

Embalming delays changes to the body which occur after death, giving your loved one a more restful appearance. Whilst there is no legal obligation to embalm someone when they die, it is still a very popular choice in the UK.


Read the full guide: The embalming process


Should I visit the Chapel of Rest?

Many people choose to visit their loved one in a chapel of rest so that they can pay their respects and help with the grieving process, but some people prefer not to; there is no right or wrong decision.

If you do decide to visit, our Funeral Directors provide private and tranquil chapels of rest which can be personalised to reflect the life of your loved one. We will be able to arrange a suitable day and time for you to visit, usually a couple of days before the day of the funeral.


Read the full guide: Visiting a Chapel of Rest


How do I deal with my loved one's estate after death?

The death of someone triggers a series of legal obligations which are often time-sensitive and must be carried out within the letter of the law. In most cases, these duties are straightforward and assumed by the surviving spouse or heirs. In some cases, however, it may be better to consider the services of an independent legal provider.

This guide explains the legal terminology and the basic tasks involved in handling an estate after death.


Read the full guide: Dealing with an estate after the death of a loved one


How do I tell people about the death?

Having to let people know that someone has passed away can be a very difficult and stressful thing to go through. No matter what you say, nothing can ever truly prepare them for such upsetting news. You may place an obituary in a local newspaper to tell people about the passing of a loved one. We also offer an online Funeral Notice Service that is exclusive to our clients.


Read the full guide: Letting people know a loved one has died


Which organisations should I notify after a death?

When a loved one passes away, you will need to notify various organisations about the death as soon as possible. These will include banks, building societies, health professionals and utility companies.

You may find the following online services useful:

  • The Tell Us Once service will allow you to notify a person's death to various government departments at the same time.

  • The Death Notification Service has been created to allow you to notify a person’s death to a number of banks and building societies at the same time.

  • The Bereavement Register will help you reduce the amount of unwanted marketing post being sent to a loved one who has passed away.

Read the full guide: Who to notify after a death


How do I choose a funeral director?

Choosing an experienced and professional funeral director will help ease the burden and stress of arranging a funeral for your loved one. At Dignity, we strive to set the highest standards for funeral services, facilities and care.


Read the full guide: How to choose a funeral director


How much does a funeral cost?

If you are arranging your loved one's funeral, please keep in mind that there are a number or things which will determine the overall cost. Funeral costs vary depending on the location, type of service, transport, type of coffin, funeral director fees, and any extras such as flowers and catering for the wake.


Read the full guide: How much does a funeral cost?