Francis Chappell & Sons Funeral Directors, West Wickham

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our West Wickham Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 9 reviews
Rating 4.8

About our West Wickham funeral home

We are Francis Chappell & Sons Funeral Directors based in West Wickham. We are here to help you and your family by providing a bespoke funeral service to help you celebrate the life of your loved one in a meaningful way.

We have been serving our local community since 1840, and we have built up extensive funeral expertise which allows us to conduct all kinds of funerals. Whatever kind of funeral you have in mind, we will be able to help make it happen. Working closely with you, we endeavour to get every detail just as you want it to be.

We understand that losing a loved one can be difficult, and we want to offer you our full support. If you need any advice or guidance, or simply someone to speak to, we are here for you. You can reach us by telephone 24 hours a day.

We are here for you, every step of the way. Please call us today on 020 8777 8099 at any hour.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,073 estimated third party costs
    Plus £1,073 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,073 estimated third party costs
    Plus £1,073 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

4 Glebe Way
West Wickham BR4 0RJ
GB

Directions and Parking

We are next door to Lidl at the Coney Hall end of the road.

There is car parking available at the front of the branch and on surrounding streets.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 020 8777 8099

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.8
Rating 4.8
based on 9 reviews
Rating 5.0
I chose Francis Chappell because during the pandemic they were happy to see me at a safe distance using a mask, where as other companies wanted me to arrange things and choose a coffin on the telephone. I really felt they were giving me the personal touch. Everything on the day of the funeral went perfect. The florist and the Humanist they recommended were second to none. Once everything was arranged another member of staff called me a few days later to make sure everything was correct and days after the funeral they contacted me to make sure I was coping alright. They definitely know how to run a company in the correct manner.
Response from Francis Chappell & Sons Funeral Directors
Thank you for this positive recommendation, it is greatly appreciated. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need. We really appreciate you taking the time to share your feedback and being open with us about the service we provided.
Rating 5.0
What was obviously a traumatic time for us was made so much easier to deal with due to the helpfulness, consideration and understanding shown to us by all of the staff at Francis Chappell. From Michelle in the office to Alan at the funeral and all of the "back room" people we did not meet we send our heartfelt THANK YOU for everything you did.
Response from Francis Chappell & Sons Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Excellent service from start to finish. Michelle provided all the information needed in a professional and caring manner.
The funeral arrangements, together with the personal care shown on the day were beyond expectations and greatly appreciated.
Having problems with the bank only allowing one payment for funeral costs, the team pulled together a bespoke invoice, avoiding the banking restrictions imposed. Another pressure removed, thanks.
Thank you everyone for all your help, guidance and support.
Response from Francis Chappell & Sons Funeral Directors
Thank you for leaving a review online for Francis Chappell & Sons Funeral Directors. Your feedback is so valuable to us and I am glad that the service was carried out to your satisfaction.
Rating 4.0
The team in place on the day of my father's funeral were brilliant, led by Nick who was exceptionally kind and professional.
Response from Francis Chappell & Sons Funeral Directors
It means a lot to the team for our clients to be able to share their experiences with us. It has been a privilege to support your family and care for your Father.
Rating 5.0
I received very good and practical information from all staff who kept me informed at all times. Friendly but courteous, all queries dealt with promptly, nothing was too much trouble.
Will be in touch again to arrange Mum's memorial. Thank you
Response from Francis Chappell & Sons Funeral Directors
Your feedback is so valuable to us and we would like to say thank you. I am pleased that we provided the highest level of care and guidance for you and your family and look forward to arranging a memorial with you for your loved one.
Rating 5.0
I would like to thank everyone at Francis Chappell who arranged and participated in my lovely husbands cremation.Every person involved was professional,kind,helpful and compassionate.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. It has been an honour to look after you and your loved one and to respond sensitively to your specific needs. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
My Mum recently passed away but as she had prepaid in advance it made life a lot easier. From the first phone call everything was dealt with Efficiently and promptly.
When we made Funeral arrangements with Michelle I was very pleased with the service that she provided. I must have emailed her more than 30 times with photos that I wanted and design of front cover.She always got back to me promptly with updated version.
On the day all went very smoothly,and I can't thank all the staff enough for their help.
Kindest Regards Ken Turner.
Response from Francis Chappell & Sons Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It’s good to hear that you and the family received helpful guidance through this time and that the pre-paid funeral plan made it easier to arrange the service for your Mother.
Rating 5.0
All emails were promptly replied to. I was seen at very short notice.
The Humanist Minister put together a very thoughtful and meaningful service.
Everything was well organised and ran smoothly.
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to send your online review to us. I am glad that we were able to provide you with the dignity and respect needed at this time.
Rating 5.0
Extremely professional, nothing was too much trouble. We felt confident throughout the whole arrangement process and on the day of the funeral .
Response from Francis Chappell & Sons Funeral Directors
Thank you for your online review. I am pleased to hear that you found our staff to be professional and respectful and that the service was carried out to your satisfaction.
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