H H Chambers & Son Funeral Directors, Selby

The staff at Dignity were all very well mannered they respected our feelings.When the gentle man came out from the day I phoned he kept me informed all the way as to what would happern.I would highly recommend Dignity for your loved one many thanks Mrs G Harrison

Martin was very professional, understanding and caring. Because a lot of our communication with Martin was on the phone we were really impressed with his arrangements. This is the third funeral that he has undertaken for us and each one has been perfect. In fact Martin even played the record that Uncle had requested without a hesitation in the church. Cannot fault Chambers and Son Funeral Directors and would recommend their service to anyone. Many thanks for all that you have done for us. Derek and Jane Cheetham

Overall we found the service exactly what we required, there are just a few points that we would like to draw attention to that might be opportunities for improvement.
1) We worked through the Selby office, contact that office and finding somebody who was knowledgeable of our funeral was difficult if the main contact person was unavailable. We understand that Selby is not the head office, but a system where information is more readily available to a support desk might be an improvement.
2) I was sent an electronic copy of the order of service shortly before it was due to be printed. This electronic copy was incomplete. This caused a worry as it was a weekend and I was subsequently informed this was sent in error. A more formal check and issuing of the electronic copy as part of the formal process would be helpful.
3) We liked the concept of the online information page but found it not particularly user friendly in a number of ways. Specifically being able to edit was hard, the system seemed to 'lose' my registration. The process of issuing the link to friends and family could be better, the contact list of email addresses didn't seem to be accessible and maintainable. Thirdly, perhaps a more overt link to a JustGiving page would be helpful to make the donation element more consistent.

Always a great service especially frm martin h&h chambers geniune and helpful guy as always

Martin guided us through the process of arranging Mum's funeral with such kindness and compassion, that it made the day so much easier for us. Nothing was too much trouble, and he kept in touch with extra details, as and when they arose. He was so helpful, making sure all our plans ran smoothly and ensured we were happy with every detail.
I would highly recommend H H Chambers to anyone needing to arrange a funeral.

Martin and the Selby team did both my Mum and Dad's funeral and I have to say I doubt they could have been better they went above and beyond what I imagine what is expected of them at work thank you

Martin was so kind and helpful sorted things out for me.....on the day of the funeral he and his staff were just brilliant. Thank you once again x

From the start of this very upsetting process to the finale and beyond, the care, compassion and commitment to provide a respectful and dignified service is evident. Martin was a patient, caring and sensitive voice guiding us throughout our sad journey, thank you Martin.
Thanks also to all staff who provided such care to our family.
Martin and the team really are the most fantastic ambassadors for H H Chambers /Dignity Funeral services .

The service we received from HH Chambers was excellent throughout with ever detail taken care of in a really caring and Professional way . Martin was excellent as always ,guiding us through a difficult time. Well done , and many thanks to all involved. Regards graham

The service was above and beyond superb throughout. Martin is the epitome of outstanding customer service at its very best. He attended to every detail, his advice and guidance were excellent and he is the face of the firm and an invaluable asset to you. I truly hope that this firm never moves to the corporate branding style because Martin has it so right, he is what keeps people coming to your firm with what is the most delicate, difficult time in their lives and because of him people entrust their loved ones into your care. I would also like to thank the York team for their outstanding care of my husband, he was as smart in his bamboo casket as he was in life and knowing he was so respectfully cared for was an enormous comfort to me. Please pass this on to the people mentioned, it is important to me that they see this review.

A very compassionate and professional service from start to finish. We have used H H Chambers before and had no hesitation in going back. You are kept informed at all times and even at the weekend if you need someone you are informed of the person on call. They really do make a difficult time so much easier.

From first making contact to the very end of this upsetting process we had perfect service from this company. The funeral director stayed in contact with us and guided us through every stage which made it effortless for us. I cannot recommend them highly enough.

First class service and dealt with the same person,(Martin) from start to finish. Very professional.