COVID-19. Please note that it is mandatory to wear a face mask at our funeral home.
John Pagan & Son Funeral Directors, Dumfries
Our Dumfries Funeral Directors can provide a meaningful funeral now for your family and an additional memorial or commemorative service later once everyone can be together again.
Where to find us
Call us on
01387 254016BASED ON 7 reviews
Rating 5.0
About our Dumfries funeral home
We are funeral directors in Dumfries, and we have provided respectful funeral services to our community for many years. Our funeral professionals will carry out every detail of your loved one's farewell with the utmost attention to detail, and our compassion and understanding will help see you through this difficult time. You can rest assured that your loved one is tended to with dignity and kindness when they are in our care.
For larger funerals, we have a service room that holds up to 120 people. Please call us to find out more about our services and funeral home.
For larger funerals, we have a service room that holds up to 120 people. Please call us to find out more about our services and funeral home.
What we offer
- The option of a dignified funeral now and memorial service later
- Advice and guidance at every step, including registering the death
- Arrangements that are tailored to meet your family's needs
- Local expertise and knowledge
- Cremation or burial at any local crematorium or burial site
- Funeral services of all faiths and cultures
- Viewing of the deceased in the chapel of rest
- Hearses, funeral vehicles and bespoke transport options
- Memorials and tributes
- Prepaid funeral plans
Funeral Services with distinction
We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
Our funeral services
With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
Full Service Funeral
Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.Our costs from£3,545Current restrictions might mean that you can’t have a funeral today how you imagined it to be. However, we can still provide a dignified and meaningful funeral now and a memorial or commemorative service later.Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.![Full Service Funeral in Dumfries Image]()
Full Service FuneralOur costs from £3,545
Simple Funeral Service in Dumfries
A complete funeral service for a lower cost, delivered with complete compassion and care.Our costs from£1,695This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.![Simple Funeral Service in Dumfries Image]()
Simple Funeral Service in DumfriesOur costs from £1,695
Where to find us
Address
104 Annan Road
Dumfries DG1 3EQ
GB
Directions and Parking
We are on the corner of Annan Road and Brooms Road at the roundabout.
There is car parking available at the rear of the branch.
There is car parking available at the rear of the branch.
Funeral Home Opening Times
Outside of normal hours, visits can be made by appointment only.
| Day of the Week | Hours |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
24 Hour Availability
Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01387 254016Supporting you along the way
We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.
![Registering a death in Scotland]()
Registering a death in Scotland
If a loved one has passed away, you’ll need to register the death as soon as possible. Our guide will explain everything you need to know to help you when registering a death in Scotland.Find out more![Planning a funeral]()
Planning a funeral
Our guides on planning a funeral will ensure your loved one's send off is a personal and unique celebration of their life. We will explain how our Funeral Directors will help you plan a funeral service and support you at every stage.Find out more![The funeral service]()
The day of the funeral
This guide will explain what happens at a funeral; including the funeral procession, funeral service, committal service and the wake. We will be here to help you through every step of the journey.Find out more
Frequently asked questions
When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.
You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.
Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.
If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.
Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.
Reviews of our services
based on 7 reviews
September 11, 2020
Rating 5.0
Very professional, could not have asked for more.
Response from John Pagan & Son Funeral Directors
September 14, 2020
Thank you for your 5* review and comments.
April 4, 2020
Rating 5.0
Exceptionally professional in every aspect
Response from John Pagan & Son Funeral Directors
April 6, 2020
Your feedback is so valuable to us and we would like to say thank you.
January 23, 2020
Rating 5.0
Kind and considerate, gently and quietly efficient. They provided an exemplary service.
Response from John Pagan & Son Funeral Directors
January 24, 2020
Thank you for the kind comments posted on your online review. I am pleased to hear that our team were so kind and caring to your family and we were able to help ease any worries that you may have had.
December 16, 2019
Rating 5.0
Very efficient and helpful staff. Couldn’t have asked for anymore.
Response from John Pagan & Son Funeral Directors
December 17, 2019
Our team are here to provide the highest level of service for you and we are happy this was achieved.
December 10, 2019
Rating 5.0
Jenny was most helpful in dealing with the initial arrangements and getting the cremation booked in for us at short notice. We found the traditional top hat and tails look worn by Harvey, our Funeral Director, very smart and dignified as he led the cortege from the Chapel and into the Crematorium. Thank you.
Response from John Pagan & Son Funeral Directors
December 11, 2019
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
June 11, 2019
Rating 5.0
Harvey and staff couldn't do enough for the family and each step was explained to us to help ensure a befitting cremation for Agnes. Everything was carried out with dignity and a willingness to help in any way. Service was first class and orated perfectly. After care was very professional . I would recommend Pagans in a heartbeat.
Response from John Pagan & Son Funeral Directors
June 12, 2019
Thank you for sharing your sentiments with us regarding your experience. I am pleased to hear that you found our staff to be professional and respectful and that it all went well for you and the family.
May 20, 2019
Rating 5.0
The service & care I received from John Pagan & Son and Dignity, following the bereavement of my mother was nothing less than incredible.
My mum had suffered severe pain in her final hours and her passing was extremely traumatic. To make matters worse, I had no funeral plan or insurance to cover the costs.
In the beginning, I had a different Funeral Director dealing with my mum's arrangments. Who removed my mum's body and once she was in their care. I was told to make an appointment, where the Director hit me with a £2000 up-front fee 'out of the blue'.
I was told I HAD to pay this £2000 up-front fee before I could even view my mum. It felt like I was being held at ransom by a Sheriff officer working for the HMRC. It was horrendous.
However, the staff at John Pagan & Son put this right. They didn't require a £2000 up-front fee. John Pagan's staff took my financial situation into consideration and compiled a more affordable funeral. Considerably cheaper than the previous one too.
Staff from John Pagan's immediately removed my mum from the extortionate funeral parlour and took her into their care. Where she was prepared for cremation and she looked absolutely beautiful, her hair was done in curls, make-up on, looking absolutely at peace, she really was beautiful. The service and eulogy were so beautifully delivered, everyone who attended the funeral commented that it was the most touching service they had ever been to.
I can not recommend or thank the staff at John Pagan's and Dignity enough. They turned a living nightmare into the most beautiful funeral that I had ever seen. They carried out my mum's wishes to the letter and thought of all the things that I had overlooked in my time of grief. Compassionate, kind and professional staff who go the extra mile and who take excellent care of the living as well as the dead.
My mum had suffered severe pain in her final hours and her passing was extremely traumatic. To make matters worse, I had no funeral plan or insurance to cover the costs.
In the beginning, I had a different Funeral Director dealing with my mum's arrangments. Who removed my mum's body and once she was in their care. I was told to make an appointment, where the Director hit me with a £2000 up-front fee 'out of the blue'.
I was told I HAD to pay this £2000 up-front fee before I could even view my mum. It felt like I was being held at ransom by a Sheriff officer working for the HMRC. It was horrendous.
However, the staff at John Pagan & Son put this right. They didn't require a £2000 up-front fee. John Pagan's staff took my financial situation into consideration and compiled a more affordable funeral. Considerably cheaper than the previous one too.
Staff from John Pagan's immediately removed my mum from the extortionate funeral parlour and took her into their care. Where she was prepared for cremation and she looked absolutely beautiful, her hair was done in curls, make-up on, looking absolutely at peace, she really was beautiful. The service and eulogy were so beautifully delivered, everyone who attended the funeral commented that it was the most touching service they had ever been to.
I can not recommend or thank the staff at John Pagan's and Dignity enough. They turned a living nightmare into the most beautiful funeral that I had ever seen. They carried out my mum's wishes to the letter and thought of all the things that I had overlooked in my time of grief. Compassionate, kind and professional staff who go the extra mile and who take excellent care of the living as well as the dead.
Response from John Pagan & Son Funeral Directors
May 20, 2019
We appreciate you leaving a review online for your experience with John Pagan & Son. I am pleased that we provided the highest level of care and guidance for you and your family and that the service was carried out to your satisfaction.
Displaying reviews 1 - 2 out of the 7 most recent