John Pagan & Son Funeral Directors, Dumfries

John Pagan & Son Funeral Directors are here to support you if a loved one has just passed away and you need help arranging the funeral. We offer a range of funerals to suit your needs. You can find out more below or give us a call to discuss.
Where to find us
104 Annan Road
Dumfries DG1 3EQ
GB
John Pagan & Son Funeral Directors in Dumfries
Call us on
01387 254016
Call us on
01387 254016
BASED ON 27 reviews
Rating 5.0
John Pagan & Son Funeral Directors in Dumfries
John Pagan & Son Funeral Directors in Dumfries

About our Dumfries funeral home

We are funeral directors in Dumfries, and we have provided respectful funeral services to our community for many years. Our funeral professionals will carry out every detail of your loved one's farewell with the utmost attention to detail, and our compassion and understanding will help see you through this difficult time. You can rest assured that your loved one is tended to with dignity and kindness when they are in our care.

For larger funerals, we have a service room that holds up to 120 people. Please call us to find out more about our services and funeral home.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
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Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.

  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £1,100
    (Includes cost of cremation).
    (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £1,100
    (Includes cost of cremation).
    (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More

  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £2295
    plus £1132 estimated third party costs for cost of cremation and attendance of a celebrant or minister.
    plus £1132 estimated third party costs for cost of cremation and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £2295
    plus £1132 estimated third party costs for cost of cremation and attendance of a celebrant or minister.
    plus £1132 estimated third party costs for cost of cremation and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

104 Annan Road
Dumfries DG1 3EQ
GB
Get Directions

Directions and Parking

We are on the corner of Annan Road and Brooms Road at the roundabout.

There is car parking available at the rear of the branch.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday08:30 - 16:30
Tuesday08:30 - 16:30
Wednesday08:30 - 16:30
Thursday08:30 - 16:30
Friday08:30 - 16:30
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01387 254016

Supporting you along the way

We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

5.0
Rating 5.0
based on 27 reviews
Rating 5.0
Kind and sympathetic staff. Arrangements made for a piper and web stream, which meant I didn't have to do it myself. The celebrant supplied was exceptional and was very well praised by attendees at the funeral. Overall the service I received was excellent.
Response from John Pagan & Son Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. We take pride in giving outstanding service to our families and I am happy that you confided in us as a team to take care of your loved one. It is good to know that we managed to make the day run as smoothly as possible for you. It has been an honour to look after you and your loved one and to respond sensitively to your specific needs.
Rating 5.0
The staff were so lovely and friendly. Helped us with every decision and really accommodating as we live quite a distance away it made the process much easier. Can't thank them enough.
Response from John Pagan & Son Funeral Directors
Thank you for sharing your sentiments with us regarding your experience.I am glad that we were able to provide you with the care and support needed at this time.
Rating 5.0
Billie was so supportive throughout all the planning of our father's funeral and made us completely at ease. Nothing was a problem, everything we asked for was fulfilled with professionalism and we couldn't have asked for more. Thank you so much for all you do x
Response from John Pagan & Son Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Helpful friendly service, held my hand through this difficult time.
Response from John Pagan & Son Funeral Directors
I am pleased to hear that our team were so kind and caring to your family. I am pleased that we were able to look after you and your family at this difficult time.
Rating 5.0
Matthew and his team at John Pagan & Son, (part of the Dignity Group), know that a funeral has to be perfect - there is no second chance to get it right - and they did a superb job for my wife's funeral. They took away the worry for us of organising related matters such as flowers, the printing of service sheets, and headstones as well as liaising with the minister who took the service. We called one day at 104 Annan Road without an appointment, to resolve a specific issue but Matthew was with another client. No problem; his assistant knew exactly what to do. Matthew took me into the Chapel of Rest to say my final goodbye to my wife. I appreciated that he left me in peace for as long as I required. I highly recommend John Pagan & Son as Funeral Directors.
Response from John Pagan & Son Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself, it is always good to hear that individual members of our team have provided a service to you to the best of their ability.
Rating 5.0
Professional, sympathetic staff who kept us informed every step of the way.
Response from John Pagan & Son Funeral Directors
We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. I am pleased to hear that you found our staff to be professional and respectful.
Rating 5.0
Cant thank you enough for the care and service provided. I came in without an appointment, and a request slightly out of the norm, but the whole process was so supportive and I was continually kept informed. Thank you so much for making such a difficult time so simple.
Response from John Pagan & Son Funeral Directors
We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. I am glad that we were able to provide you with the care and support needed at this time. Your feedback is valued.
Rating 5.0
All dealt with in an efficient and calm manner. I felt supported and my wishes were carried out. As happy as one can be in the circumstances! Hopefully won’t need their services again in the near future!
Response from John Pagan & Son Funeral Directors
I am glad we were able to provide you with the support and guidance needed and that all of your wishes and requirements were carried out by the team as you had requested.
Rating 5.0
The most appropriately named business I have ever dealt with. Both of the people we dealt with were just wonderful. Kind. Open. Listening. I had no idea that my mum's funeral could be such a beautiful thing; dignified, personal and uplifting.
Response from John Pagan & Son Funeral Directors
We are thankful to the team for making your special day so personal and I am glad that we were able to provide you with the dignity and respect needed at this time. Thank you for entrusting us with the care of your Mother.
Rating 5.0
This company went over an above to ensure everything was done to my requirements. I cannot speak highly enough of the staff at the company. They were very professional in everything they did. Special mention goes to Billie who explained everything in detail and nothing was too much trouble. Billie also remained in contact during the whole process to ensure I was happy with all the arrangements. A really caring company with excellent staff.
Response from John Pagan & Son Funeral Directors
I am glad that our staff went above and beyond to deliver the service you expected. We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated.
Rating 5.0
Billy was extremely helpful to me answering all my questions with professionalism.
Response from John Pagan & Son Funeral Directors
Thank you for your online review. It is always good to hear that individual members of our team have provided a service to you to the best of their ability.
Rating 5.0
From the start Billie and the the team were so professional they treated us with dignity and respect. I was worried because the insurance seemed to take for ages to pay out. I don't like debt. One phone call to J Pagans and my mind was at peace. Frank helped me with the eulogy and everybody was impressed. My family has used J Pagans for generations and when my time comes so will i. John Pagan @Son are undertakers you can trust.
Response from John Pagan & Son Funeral Directors
I am happy to hear that we were able to help ease any worries that you may have had. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
I was so happy with the service I got for my wife’s cremation just the way she wanted it I am so glad and excellent support
Response from John Pagan & Son Funeral Directors
I am pleased that you were well looked after by our team and that the final wishes for your Wife were carried out to the highest standard.
Rating 5.0
All help full nothing to much for them on the day it was perfectly handled thank you very much john
Response from John Pagan & Son Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. Thank you for your online review.
Rating 5.0
I would highly recommend John Pagan and son, Mathew and his colleagues were all exceptionally respectful and attentive during this difficult time. We were guided, advised and most of all listened to during all the arrangements. Always there to help in any way they could. Mathew and the team made our mothers funeral personal and beautiful. We cannot praise them all enough. Everything they did for us during this difficult time is very much appreciated by us all.
Response from John Pagan & Son Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us. We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. It has been a privilege to look after your Mother.
Rating 5.0
Fantastic communication throughout ensuring everything planned was in place. Matthew at John Pagan was very friendly and professional and arranged our requested celebrant etc without any issues. A courtesy phonecall the day before the service to check everything was ok and confirm all was in place was a nice touch.
Response from John Pagan & Son Funeral Directors
Thank you for leaving a review online for John Pagan & Son Funeral Directors. We are thankful to the team for making your special day so personal and it's so good to hear that we gave outstanding support to you from the branch.
Rating 5.0
My familey were very happy with the way that we were treated by The John Pagan company during the very sad time of our farthers passing. I woulds very much like to thank a lady called Billie who I had several conversations with and also the funeral director and his team on the day they were very helpful and informative.
Response from John Pagan & Son Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Your kind words mean a great deal to the team who always work very hard to deliver great care.
Rating 5.0
Professional and friendly service.
Response from John Pagan & Son Funeral Directors
Thank you for using our services for your loved one.
Rating 5.0
John Pagan and son are a quality undertaker ,the care and respect that they gave to my son Martin was brilliant and can not thank them enough for all that they did,I would certainly recommend them to anyone who is in need of an undertaker ,thank you again on behalf of all the family.
Response from John Pagan & Son Funeral Directors
I am pleased to hear that our team were so respectful and caring to your family. Thank you for sharing your thoughts with us on your online review.
Rating 5.0
Was a beautiful send off for my brother. Pagans did the most wonderful job. Thank you ever so much
Response from John Pagan & Son Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after.
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