John Pagan & Son Funeral Directors, Dumfries

We take the greatest care as we look after the families of Dumfries.
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24 hours a day
Reviews
Rating 5.0
based on 5 reviews

About our Dumfries funeral home

We are funeral directors in Dumfries, and we have provided respectful funeral services to our community for many years. Our funeral professionals will carry out every detail of your loved one's farewell with the utmost attention to detail, and our compassion and understanding will help see you through this difficult time. You can rest assured that your loved one is tended to with dignity and kindness when they are in our care.

For larger funerals, we have a service room that holds up to 120 people. Please call us to find out more about our services and funeral home.
John Pagan & Son Funeral Directors in Dumfries

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
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Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have unlimited choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
  • Full Service Funeral in Dumfries, from £3,545

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • Have flexibility and choice over the time, day and location of the funeral service
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • We can add services and tailor the funeral to suit your own specific requirements
    To find out more, please call us on 01387 254016
  • Simple Funeral Service in Dumfries, from £1,695

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • The service will be at a mutually agreed time and date dependent upon availability, usually on Tuesday, Wednesday or Thursday
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • Some additional services such as arranging floral tributes or obituaries are not available
    To find out more, please call us on 01387 254016

Where to find us

Address

104 Annan Road
Dumfries DG1 3EQ
GB

Directions and Parking

We are on the corner of Annan Road and Brooms Road at the roundabout.

There is car parking available at the rear of the branch.

Funeral Home Opening Times

Our staff are available 24 hours a day on 01387 254016 if you require our services outside of these hours.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

Frequently asked questions

Reviews of our services

5.0
Rating 5.0
based on 5 reviews
Rating 5.0
Kind and considerate, gently and quietly efficient. They provided an exemplary service.
Response from John Pagan & Son Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased to hear that our team were so kind and caring to your family and we were able to help ease any worries that you may have had.
Rating 5.0
Very efficient and helpful staff. Couldn’t have asked for anymore.
Response from John Pagan & Son Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
Jenny was most helpful in dealing with the initial arrangements and getting the cremation booked in for us at short notice. We found the traditional top hat and tails look worn by Harvey, our Funeral Director, very smart and dignified as he led the cortege from the Chapel and into the Crematorium. Thank you.
Response from John Pagan & Son Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Harvey and staff couldn't do enough for the family and each step was explained to us to help ensure a befitting cremation for Agnes. Everything was carried out with dignity and a willingness to help in any way. Service was first class and orated perfectly. After care was very professional . I would recommend Pagans in a heartbeat.
Response from John Pagan & Son Funeral Directors
Thank you for sharing your sentiments with us regarding your experience. I am pleased to hear that you found our staff to be professional and respectful and that it all went well for you and the family.
Rating 5.0
The service & care I received from John Pagan & Son and Dignity, following the bereavement of my mother was nothing less than incredible.

My mum had suffered severe pain in her final hours and her passing was extremely traumatic. To make matters worse, I had no funeral plan or insurance to cover the costs.

In the beginning, I had a different Funeral Director dealing with my mum's arrangments. Who removed my mum's body and once she was in their care. I was told to make an appointment, where the Director hit me with a £2000 up-front fee 'out of the blue'.
I was told I HAD to pay this £2000 up-front fee before I could even view my mum. It felt like I was being held at ransom by a Sheriff officer working for the HMRC. It was horrendous.

However, the staff at John Pagan & Son put this right. They didn't require a £2000 up-front fee. John Pagan's staff took my financial situation into consideration and compiled a more affordable funeral. Considerably cheaper than the previous one too.

Staff from John Pagan's immediately removed my mum from the extortionate funeral parlour and took her into their care. Where she was prepared for cremation and she looked absolutely beautiful, her hair was done in curls, make-up on, looking absolutely at peace, she really was beautiful. The service and eulogy were so beautifully delivered, everyone who attended the funeral commented that it was the most touching service they had ever been to.

I can not recommend or thank the staff at John Pagan's and Dignity enough. They turned a living nightmare into the most beautiful funeral that I had ever seen. They carried out my mum's wishes to the letter and thought of all the things that I had overlooked in my time of grief. Compassionate, kind and professional staff who go the extra mile and who take excellent care of the living as well as the dead.
Response from John Pagan & Son Funeral Directors
We appreciate you leaving a review online for your experience with John Pagan & Son. I am pleased that we provided the highest level of care and guidance for you and your family and that the service was carried out to your satisfaction.
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