Portland Funeral Directors, Kilmarnock

Our Kilmarnock Funeral Directors are here 24 hours a day, seven days a week, to help arrange a meaningful and personalised funeral for your loved one.
Portland Funeral Directors in Kilmarnock
BASED ON 25 reviews
Rating 5.0
Portland Funeral Directors in Kilmarnock

About our Kilmarnock funeral home

Portland Funeral Directors believes that a funeral service should reflect the life of a loved one. We want to help our local community in Kilmarnock by arranging bespoke funeral services that achieve this. To do so, we are able to plan, arrange and conduct all kinds of funeral services, including the contemporary woodland burial in partnership with Craufurdland Woods.

Our funeral home is equipped with premium facilities, including a large service room that can host between 80 and 100 people. We also have three private chapels of rest which you are welcome to use to spend time with your loved one before the funeral. You are always welcome to visit us.

We understand that losing someone dear to you can be difficult. We want to extend our full support to you and your family at this time. If you need any advice or assistance, we are here for you. You can get in touch with us 24 hours a day by calling 01563 534103.

What we offer

  • The option of a dignified funeral now and memorial service later
  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
  • Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Our costs from
    £3,545
    Full Service Funeral in Kilmarnock Image

    Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our costs from
    £3,545
    Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Full Service Funeral in Kilmarnock Image

    Full Service FuneralOur costs from £3,545

    Or find out more about finance options available from Funeral Safe.

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • Have flexibility and choice over the time, day and location of the funeral service
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • We can add services and tailor the funeral to suit your own specific requirements
    To find out more, please call us on 01563 534103.
  • Simple Funeral Service in Kilmarnock

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Our costs from
    £1,695
    Simple Funeral Service in Kilmarnock Image

    Simple Funeral Service in Kilmarnock

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    Our costs from
    £1,695
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Simple Funeral Service in Kilmarnock Image

    Simple Funeral Service in KilmarnockOur costs from £1,695

    Or ,find out more about finance options available from Funeral Safe.

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • The service will be at a mutually agreed time and date dependent upon availability, usually on Tuesday, Wednesday or Thursday
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • Some additional services such as arranging floral tributes or obituaries are not available
    To find out more, please call us on 01563 534103

Where to find us

Address

6 Union Street
Kilmarnock KA3 1AW
GB

Directions and Parking

We are on the Union Street one-way system, near Kilmarnock Railway Viaduct.

There is limited parking at our funeral home, but a large pay & display car park on East George Street.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01563 534103

Frequently asked questions

Reviews of our services

5.0
Rating 5.0
based on 25 reviews
Rating 5.0
With a pre-paid funeral plan, to which I had the reference number, it was very easy to begin making arrangements by phone and later by email, which was very useful for me because I live outside of the area. The staff were always friendly and helpful and gave me excellent guidance to all parts of the process under COVID restrictions, including help in contacting all necessary agencies.

The funeral service went very well, as did the reception afterwards, and I have had follow-up advice on how to proceed with the disposal of the ashes.
Response from Portland Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
I would like to give a big thank you for all the staff at Portland they could not have been more helpful. Everyone was so kind, caring and professional. All our requirements were carried out just as we wanted.
Although there were restrictions in place because of covid it did not take anything away from the service we had at the crematorium.
Best regards
Alistair Coles.
Response from Portland Funeral Directors
We have been working hard to maintain our high standards of care in these challenging times and it's great to know that we succeeded in doing so.
Rating 5.0
Simply an excellent service at a difficult time.
Response from Portland Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 5.0
Dear Sir/Madam
this is the second funeral your company has arranged for me in four months
the service you provided was second to none always polite helpful and respectful in every way from first meeting right through to aftercare which was amazing which was the reason for me using your services again
and I would and will recommend you to everyone
your teams respectfulness and dignity was outstanding
thank you all so very much for everything you did to help and assist me in giving both my cousins a good send off
yours sincerely Hugh Haynes
Response from Portland Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 5.0
What can I say , just sheer professionalism, the service provided was flawless and was done with Dignity.
Response from Portland Funeral Directors
Thank you for leaving a review online. We are happy that we provided an important service to you through this difficult time.
Rating 5.0
Tom was very good to work with. The only difficulty we had was contacting Tom during the holidays. But that was due to Covid and festive time.
Response from Portland Funeral Directors
Thank you for your 5* review and kind comment. We are sorry to note that you experienced difficulties in making contact with our staff and are grateful for your understanding regarding this matter. If you have any concerns that you would like to discuss, you can contact the Client Relations Team on 0800 783 7171.
Rating 5.0
Thank you so much for your services
Response from Portland Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 5.0
Everything was carried out professionally and with great care.
Response from Portland Funeral Directors
Your kind words mean a great deal to the team who always work very hard to deliver great care.
Rating 5.0
Five str service on both occasions.
Response from Portland Funeral Directors
Thank you for sharing your sentiments with us regarding your experience.
Rating 5.0
Keith was our main contact and the service provided by him and his team were nothing short of excellent. Nothing was a problem and their professionalism was first class. The whole process was undertaken with great care, simplicity and empathy in a situation where support is both welcomed and greatly appreciated. I would have no hesitation in recommending the excellent service provided by Keith & the staff of Portland Funeral Directors.
Response from Portland Funeral Directors
Thank you for posting your review online. I am pleased the arrangements went well for you and your comments allow us to make sure that we are providing the highest level of support to our families.
Rating 5.0
Found the service that was provided was 1st class . Caring and discrete at all times . All I can say on behalf of the family is thank you
Response from Portland Funeral Directors
Thank you for the kind comments posted on your online review and I am pleased to hear the team looked after you and the family well.
Rating 5.0
I could not find the paperwork for my aunts funeral plan so I contacted the original undertaker in Northern Ireland and explained the circumstances. They could not have been nicer and it was so easy, gave them my aunts address at the time she arranged her plan and they had all the information in front of them in seconds and while I was talking to him he was emailing Portland to let them know what was happening. Keith got in touch with me very quickly and organised everything. Nothing was too much trouble and even organised letters for me for the boat etc which I hadn't thought about even needing. All the staff treated us and my aunt with dignity, sympathy and were so friendly. I would not hesitate recommending Portland to anyone and wish to thank them for everything.
Response from Portland Funeral Directors
I am glad that you chose Portland Funeral Directors to take care of your Aunt. It makes a difficult time a little easier and I am glad that you and the family were well cared for.
Rating 5.0
Very sensitive and attentive service throughout the whole process.
Response from Portland Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need.
Rating 5.0
The staff at Portland Funeral Care are amazing. In particular, Keith, Ann and Kieron really looked after our family when we lost both dad and mum in a short space of time. Keith made sure everything went to plan and nothing was a bother. In a very difficult and sad time it was lovely to have such a personal service. They listened to our wishes and guided us through the process brilliantly. Anyone who has had to arrange a funeral will know how hard it is whilst grieving. Keith took away all our worries about the funeral and cared for all the family. They go out their way to help as much as possible x
Response from Portland Funeral Directors
Thank you for an exceptional review. I am pleased to hear that our team were so accommodating and their recommendations were helpful. It makes a difficult time seem a little easier.
Rating 5.0
The staff at Portland were absolutely excellent in their professionalism during my recent bereavement. That could have been anymore help and made the full process really easy. Many thanks to Tom, Keith and all the team for all their help.
Response from Portland Funeral Directors
We are grateful of receiving your online review. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Throughout the whole emotional event staff at Portland funeral parlour have been available for assistance and help whatever the issue and have been very patient with myself and all my family offering help wherever they feel it will be needed
One example came from one of my sisters who said whilst at the cemetery her husband went over to speak with someone and one of the staff approached her to ask if she was ok and stood by her side chatting to her until her husband returned, before he headed towards another guest and proceeded to look after them until they had some company that would look after them
Response from Portland Funeral Directors
We appreciate you leaving a review online for your experience with Portland Funeral Service. I am pleased that we provided the highest level of care and guidance for you and your family and that we were able to help make things easier for you at such a difficult time.
Rating 5.0
Well informed and very respectful overall. Staff provided an excellent service and handled all aspects of the arrangements in a professional way allowing the family time together at this difficult time of grief.
Response from Portland Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
Very considerate staff
Response from Portland Funeral Directors
Thank you for sharing your thoughts with us on your online review.
Rating 5.0
All staff very courteous and supportive. Always on hand to help as the funeral was being planned.
On the day the proceedings went very smoothly and the service couldn’t have gone better.
Response from Portland Funeral Directors
Thank you for the kind comments posted on your online review. I am glad that we were able to provide you with the care and support needed at this time and that our team looked after you so well.
Rating 5.0
THE SERVICE PROVIDED WAS EXCELLENT, NO PROBLEMS AT ALL FROM THE FIRST MEETING TILL THE LAST.VERY HELPFUL AND FRIENDLY AT THIS SAD TIME WOULD STRONGLY RECOMMEND.
Response from Portland Funeral Directors
Thank you for taking the time to share your thoughts with us. I am glad we were able to provide you with the support and guidance needed and that all of the arrangements were carried out to your satisfaction.
Displaying reviews 1 - 2 out of the 20 most recent