Ely Funeral Directors, Ely

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Ely Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 19 reviews
Rating 4.9

About our Ely funeral home

We are Ely Funeral Directors, helping the people of Ely during their times of need, as we have done since 1988.

Gordon Day, our founder, had a window cleaning and property business when his daughter, Beverley, said she wanted to open a funeral home to better help the families of the community.

She understood that losing a loved one is never easy, which is why from the moment you reach out to us, we will do everything we can to help you through this difficult time. We will personally ensure you receive an information pack and will listen, support and guide you through every step, always with your best interest at heart.

Call us today on 01353 638039 to talk through your personal requirements.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,213 estimated third party costs
    Plus £1,213 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,213 estimated third party costs
    Plus £1,213 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

4 Tower Road
Ely CB7 4HW
GB

Directions and Parking

We are located directly opposite the water tower.

There is parking available at our funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01353 666566

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.9
Rating 4.9
based on 19 reviews
Rating 5.0
I can't rate the service provided too highly. From the time that my wife was collected from home to the final interment of ashes, all of your staff were helpful, understanding, sensitive and keen to know exactly what we wanted out of the whole process. I would single out "J", who met us to discuss the options and then went out of her way to ensure that everything worked just the way that we had planned. I would also single out "D", the Funeral Director, for his excellent management of both the cremation and the service of remembrance. He was always there in the background to assist when we needed him, but was well aware that our wishes were paramount. He also made some very nice comments to us at the end of each service, which were very welcome.
Response from Ely Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time, We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. Thank you for your 5* review.
Rating 5.0
Gave a personal touch, supportive yet not intrusive. Clear information given, no hidden costs. Thank you for helping me in these difficult times.
Response from Ely Funeral Directors
Thank you for taking the time to share your thoughts with us. I am pleased we were able to help make things easier for you at such a difficult time.
Rating 5.0
The service our family received from the Ely Funeral Service was second to none.
From start to finish we was helped with every aspect of the funeral and guided where there was any difficulty on our part.
All the members of staff who were involved in our funeral provided an excellent service.
Thank you in a difficult time.
Response from Ely Funeral Directors
Thank you for your review. We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 5.0
The staff at Ely Funeral Directors were very respectful of what we were organising with our church. They were able to deliver my father's body there the evening before the funeral, which was important for us, even though it wasn't a normal working day. They also allowed my sister to visit beforehand. The undertakers who collected the body after death did a very dignified job under difficult circumstances. Before the day Gemma looked after us very well and on the day Darren was a very kind and professional leader. Everyone was flexible and enabled us to both mourn our father and celebrate his life and we're very grateful.
Response from Ely Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. It has been a privilege to support your family and care for your Father. We are proud of the whole team.
Rating 5.0
Excellent dignified service
Response from Ely Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 4.0
Very happy. Polite, professional, courteous, quick to respond and sympathetic.
Response from Ely Funeral Directors
We are incredibly grateful that you took the time to leave us this review and that we provided a professional service to you.
Rating 5.0
Julie at Ely was brilliant from start to finish with the arrangements, on the day of the funeral everything was done very smoothly, very professionally and with total dignity .
Response from Ely Funeral Directors
I am glad that you chose Ely Funeral Service. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
We have used these Funral Directors twice before. Robert was the person who looked after our arrangements. He was very kind and supportive, throughout and was always at the end of the phone, if I had any concerns. On the day of the funeral, he was quietly there in the background, which gave me a lot of confidence. Everyone we came into contact with at Ely Funeral Sevice were very empathetic, whilst remaining highly professional. I would highly recommend these Directors, as they make a stressful time, that much easier.
Response from Ely Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. I am happy to hear that we were able to help ease any worries that you may have had.
Rating 5.0
Excellent from start to finish. Sadly both my parents died within six months and on both occasions what are difficult days were made much easier to cope with. Staff are first class and so is the service.
Response from Ely Funeral Directors
Thank you for sharing your experience with us on your online review. We are glad that we were respectful of your needs at such a difficult time and that the service was carried out to your satisfaction.
Rating 5.0
The service that Ely funeral directors and dignity gave us was thoughtful,caring and nothing was to much trouble .
Someone was always their to deal with our questions and grief.
Thankyou Robert ,Nicole the celebrant, Margaret and Julie xx
Response from Ely Funeral Directors
Your feedback is so valuable to us and we would like to say thank you. I am glad that our staff went above and beyond to deliver the service you expected.
Rating 5.0
We were very impressed by the service of Ely Funeral Directors at what was obviously a difficult time for our family. Robert and all the other team members we encountered were at all times professional, courteous and respectful and they even went the extra mile for us, collecting my late mother's possessions from the hospital (with our permission) and dropping them at my father's house. I cannot recommend them highly enough
Response from Ely Funeral Directors
I am glad that you chose Ely Funeral Service to look after your loved one and that we went above and beyond to deliver the service you expected.
Rating 5.0
We were very pleased with the service and couldn't fault any part.
The staff were very helpful and inventive and I would recommend dignity funeral services
Response from Ely Funeral Directors
We appreciate you leaving a review online for your experience with Ely Funeral Service. I am pleased to hear the team looked after you and the family well and were respectful of your needs at such a difficult time.
Rating 5.0
Our dedicated contact & funeral director R. was friendly, helpful, efficient and unobtrusive without that false consoling tone. He was there when we needed his guidance and slipped into the background effortlessly when not needed. He quietly and efficiently helped us to prepare our mum's funeral and managed to get us the picture casket we wanted of Our Lady. R. even helped design it so it was absolutely perfect and beautiful. His expertise and gentle way was invaluable to my sister & I.
Paperwork was dropped off to us at home(with our permission)as well as posted. We were kept informed at every stage without it being over done.

On the day R. & our drivers were excellent keeping our party together and ensuring mum's final journey was smooth & effortless. The family were escorted quietly into our limousine which was spotless. The driver ensured we were comfortable before moving off. The pall bearers slid in and out of the proceedings almost without us seeing them and carried mum so carefully and were quietly efficient & respectful at all times.
The whole process was very fitting with respect given to mum and us her family, and we even have a keepsake book which we found out about afterwards with messages from our family & friends with some pictures too. A small but thoughtful touch.
When calling the office our calls were dealt with in a professional way and our queries answered, if R. was not available we were told a time when he would call us and he always did. Everything was done without fuss and clearly explained.
I can highly recommend R. & Ely Funeral Directors, Tower Road, - They did our mum proud - Thank You for making a difficult day very special
Response from Ely Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that we provided the highest level of care and guidance for you and your family and that all of your wishes and requirements were carried out by the team as you had requested.
Rating 5.0
I would just like to say that Robert, from ely funeral directors was very helpful, understanding and very professional, and the funeral went well, as it should have and everyone commented on how nice my wife's send off was, and how well the whole service was conducted.
Response from Ely Funeral Directors
Thank you for the comments left as part of your online review. I am pleased to hear that you found our staff to be professional and respectful and that the service was carried out to your satisfaction.
Rating 5.0
Ely Funeral Service provided excellent service to our family for the arrangements for my mums funeral. Their attention to detail is second to none and nothing is too much trouble for them. We were kept updated with everything and were given much help and assistance in choosing what we needed. The guys especially Joe and Darren treated mum and us with the utmost respect and dignity at all times, including after the funeral.
They made a very emotional and heartbreaking situation bearable by their kind words and care and I can’t thank them enough.
Response from Ely Funeral Directors
Thank you for taking the time to send your online review to us. I am pleased that we were able to look after you and your family at this difficult time and that we were able to provide you with the support and guidance needed.
Rating 5.0
From the first phone call the service was excellent.Robert and his team treated us with compassion and dignity nothing was too much trouble.All staff were excellent from the office to the bearers.Robert made mums funeral special which was a great blessing, so thank you again and would highly recommend your services to anyone.
Response from Ely Funeral Directors
Thank you for taking the time to send your online review to us. I am glad that we were able to provide you with the care and support needed at this time and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
I can not speak highly enough of the staff at Ely, both at Tower Road and Forehill. We have had the sad task of burying both my brother, aged only 44 and my dad in the Last 18 months - Robert and all the staff went above and beyond to make things easier for us. I can never thank them enough for all the kindness, respect and dignity they showed us and our lost loved ones. From all of our family, thank you from the bottom of our hearts.
Response from Ely Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that we were able to look after you and your family at this difficult time and that we were able to provide you with the care and support needed.
Rating 5.0
Our experience with Ely Funeral Directors under very sad circumstances could not have been better. Both my sister and I were very moved by the kindness, consideration and organisation of the funeral service. The staff were extremely professional on all occasions whilst giving us tremendous support at the same time.

Due to the staff’s careful attention to every detail on the day of the our mother’s funeral to ensure our personal wishes were carried out, we were all able to say our last goodbye to mum in our own special way. This made the sadness feel like a positive experience and a fitting tribute to our ‘dear mum’.

We would certainly recommend their services to anyone during the difficult time of losing a loved one.
Response from Ely Funeral Directors
Thank you for taking the time to send your online review to us. I am pleased that we were able to look after you and your family at this difficult time and that all of your wishes and requirements were carried out by the team as you had requested.
Rating 5.0
I could not have found better support. Caring, knowledgeable and kind they offered guidance and support without being pushy or intrusive. They enabled us to give Mum the funeral she deserved, and smoothed the way for what is obviously a hard day. All the staff were impeccable in their turnout and demeanour. I would recommend them for my funeral.
Response from Ely Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that the arrangements for your Mother were carried out to your satisfaction and that our team were able to provide you with the support and guidance needed to help make things easier for you at such a difficult time.
Displaying reviews 1 - 2 out of the 19 most recent