Ely Funeral Service, Ely

Ely Funeral Service are here to support you if a loved one has just passed away and you need help arranging the funeral. We offer a range of funerals to suit your needs. You can find out more below or give us a call to discuss.
Where to find us
4 Tower Road
Ely CB7 4HW
GB
Ely Funeral Service in Ely
Call us on
01353 666566
Call us on
01353 666566
BASED ON 32 reviews
Rating 4.9
Ely Funeral Service in Ely
Ely Funeral Service in Ely

About our Ely funeral home

We are Ely Funeral Service , helping the people of Ely during their times of need, as we have done since 1988.

Gordon Day, our founder, had a window cleaning and property business when his daughter, Beverley, said she wanted to open a funeral home to better help the families of the community.

She understood that losing a loved one is never easy, which is why from the moment you reach out to us, we will do everything we can to help you through this difficult time. We will personally ensure you receive an information pack and will listen, support and guide you through every step, always with your best interest at heart.

Call us today on 01353 638039 to talk through your personal requirements.
Funeral directors helping woman

About Ely Funeral Service

At Ely Funeral Service, we serve families with the greatest care, from our funeral directors in Cambridgeshire.
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What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.
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Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.

  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £1370
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £1370
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More

  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £2295
    plus £1414 estimated third party costs for cost of cremation.
    plus £1414 estimated third party costs for cost of cremation.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £2295
    plus £1414 estimated third party costs for cost of cremation.
    plus £1414 estimated third party costs for cost of cremation.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

4 Tower Road
Ely CB7 4HW
GB
Get Directions

Directions and Parking

We are located directly opposite the water tower.

There is parking available at our funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01353 666566

Supporting you along the way

We understand that there is a lot to think about, so if you do need assistance with your loved one's funeral arrangements, our funeral experts will offer you all the support you need.

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.9
Rating 4.9
based on 32 reviews
Rating 5.0
From first enquiry to the end of the funeral tea, we were treated with understanding, kindness and efficiency by all staff at Ely Funeral Directors.
All promises and arrangements kept and delivered as agreed. All our communications with church, cemetery florists and other 3rd parties were promptly dealt with.
This made the whole process easy to deal with and successfully celebrated the life of a dear loved wife, sadly no longer with us.

I am afraid I was rather short on the telephone with someone from Dignity in Birmingham, who had had no direct involvement with me or my family during this long process, asking me how it went nearly 2 weeks after the funeral and five weeks after my first enquiry with Ely Funeral Directors. this seemed unnecessary and slightly intrusive.
Response from Ely Funeral Service
Thank you for your 5 star review. If you wish to discuss the concerns you have raised, please contact the Complaint Resolutions Team on 0800 783 7171. They are available Monday to Friday between 9am and 5pm.
Rating 5.0
Ely Funeral Directors provided an excellent service throughout my dealings with them. They were considerate and guided me through the process with sensitivity and clarity. Darren kept me up to date and communicated regularly. On the day of the funeral everything went smoothly and I appreciated the discretion displayed by Darren and his colleagues.
I would certainly recommend Ely Funeral Services for their kindness and professionalism.
Response from Ely Funeral Service
Thank you for taking the time to send your online review to us, these kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult. I am pleased we were able to help make things easier for you at such a difficult time
Rating 5.0
We found all the staff very helpful and supportive of our wish to have a very personal funeral, in that the family conducted the funeral and only those who had known and loved my husband spoke at the service. But also the staff thought ahead so we had clarity about the mechanics, such as would everyone go straight into the chapel. It helps make the whole occasion more comfortable so you can focus on the content of the day and not be worrying about arrangements.
Response from Ely Funeral Service
I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected, and I am pleased that we provided the highest level of care and guidance for you and your family. Your kind words mean a great deal to the team who always work very hard to deliver great care.
Rating 5.0
We received a first class service and highly recommend them. Everyone we dealt with from start to finish supported us through a difficult time with care and respect.
Response from Ely Funeral Service
The team will be very pleased to hear that their care and support made a difference to your family. We are glad that we were respectful of your needs at such a difficult time. Thank you for this recommendation.
Rating 5.0
Very pleased. Courteous, professional and sympathetic.
Response from Ely Funeral Service
Thank you for this recommendation. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need. Our whole team are here to give you the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
Six months ago we used Ely Funeral Directors for my mother’s funeral. My father was very upset but found Gemma King an absolute delight and she dealt with everything perfectly. He often mentioned how kind and caring she was. When he passed away in May I had no problem with choosing Gemma again. She did him proud and , although I hope it won’t be for quite a while, I would use the company and Gemma again. Thank you all. All arranged beautifully and the guy, whose name I can’t remember, made sure the police helmet on the coffin stayed in place.
Response from Ely Funeral Service
I am pleased that we provided the highest level of care and guidance for you and your family. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Your kind words mean a great deal to the team who always work very hard to deliver great care.
Rating 5.0
The best care & attention throughout.. what a fabulous company.. thoroughly recommend you & your loved ones put your trust in this utterly professional & attentive funeral service.. thank you so much for everything
Response from Ely Funeral Service
you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time.
Rating 5.0
The service we received was very thoughtful, kind and professional from the moment we first contacted Ely until the last moments at the crematorium. The entire dealings with Ely gave us the feeling they really cared about us and our loved one. I would certainly recommend them without question. Thank you.
Response from Ely Funeral Service
Thank you for taking the time to send your online review to us, these kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult. I am pleased we were able to help make things easier for you at such a difficult time.
Rating 5.0
From start to finish it was very smooth running. The staff were brilliant and very caring
Response from Ely Funeral Service
Thank you for posting your online review. It is good to know that we managed to make the day run as smoothly as possible for you.
Rating 5.0
The staff were compassionate and helpful and were very approachable. They made a difficult time easier for us
Response from Ely Funeral Service
Thank you for these lovely words, it means so much to the whole team. I am pleased to hear that our team were so helpful and caring at such a difficult time.
Rating 5.0
At a difficult time, everyone was very caring and provided a supportive, professional service.
Response from Ely Funeral Service
We really appreciate you leaving a review online. It’s so good to hear that we gave outstanding support to you from the branch.
Rating 5.0
My dad was in bits after losing mum after 71 years of marriage and was worried about having to make arrangements. However Gemma was so lovely. She put us at ease straight away and made everything very easy, we even managed a laugh. It all went very smoothly and all organised very well. The minister pitched it all just right and mum would have been very happy, as were we. Dad has said I will need to use them for him. He especially liked to be able to choose a motif for the order of service, he said before we looked at the options “we need some wool” and to his delight there was some needles and wool. Perfect for mum. All perfect and very very well handled.
Response from Ely Funeral Service
Thank you for leaving a review online for Ely Funeral Directors. We are thankful to the team for making your special day so personal and it is always good to hear that individual members of our team have provided a service to you to the best of their ability.
Rating 5.0
Extremely professional and yet still friendly and accommodating. No question was out of bounds and Gemma was particularly good at reading the mood. I couldn't have wished for better support through a difficult time.
Response from Ely Funeral Service
Thank you for sharing your experience with us on your online review. Our whole team are here to give the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
I can't rate the service provided too highly. From the time that my wife was collected from home to the final interment of ashes, all of your staff were helpful, understanding, sensitive and keen to know exactly what we wanted out of the whole process. I would single out "J", who met us to discuss the options and then went out of her way to ensure that everything worked just the way that we had planned. I would also single out "D", the Funeral Director, for his excellent management of both the cremation and the service of remembrance. He was always there in the background to assist when we needed him, but was well aware that our wishes were paramount. He also made some very nice comments to us at the end of each service, which were very welcome.
Response from Ely Funeral Service
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time, We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. Thank you for your 5* review.
Rating 5.0
Gave a personal touch, supportive yet not intrusive. Clear information given, no hidden costs. Thank you for helping me in these difficult times.
Response from Ely Funeral Service
Thank you for taking the time to share your thoughts with us. I am pleased we were able to help make things easier for you at such a difficult time.
Rating 5.0
The service our family received from the Ely Funeral Service was second to none.
From start to finish we was helped with every aspect of the funeral and guided where there was any difficulty on our part.
All the members of staff who were involved in our funeral provided an excellent service.
Thank you in a difficult time.
Response from Ely Funeral Service
Thank you for your review. We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 5.0
The staff at Ely Funeral Directors were very respectful of what we were organising with our church. They were able to deliver my father's body there the evening before the funeral, which was important for us, even though it wasn't a normal working day. They also allowed my sister to visit beforehand. The undertakers who collected the body after death did a very dignified job under difficult circumstances. Before the day Gemma looked after us very well and on the day Darren was a very kind and professional leader. Everyone was flexible and enabled us to both mourn our father and celebrate his life and we're very grateful.
Response from Ely Funeral Service
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. It has been a privilege to support your family and care for your Father. We are proud of the whole team.
Rating 5.0
Excellent dignified service
Response from Ely Funeral Service
Thank you for your 5* review and lovely comments.
Rating 4.0
Very happy. Polite, professional, courteous, quick to respond and sympathetic.
Response from Ely Funeral Service
We are incredibly grateful that you took the time to leave us this review and that we provided a professional service to you.
Rating 5.0
Julie at Ely was brilliant from start to finish with the arrangements, on the day of the funeral everything was done very smoothly, very professionally and with total dignity .
Response from Ely Funeral Service
I am glad that you chose Ely Funeral Service. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
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