Derek Moss Funeral Directors, Shiney Row

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Shiney Row Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 27 reviews
Rating 4.9

About our Shiney Row funeral home

Derek Moss Funeral Directors was established in 1984. Since then we have continually offered compassionate, respectful funeral services to the local community.

Our funeral home was built in 1862, and has been renovated, modernised, extended and tastefully decorated to help us conduct funerals. We now have three chapels of rest as well as two family rooms. You can use these to spend time with your loved one before the funeral.

We are always here to offer you our support, priding ourselves on the uncompromising service that we provide. We work closely with the families in our care, as we want to ensure your loved one receives a personalised service, meaningfully celebrating their life.

Please call us as soon as you need us. We will be here to guide you 24 hours a day.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £1,995
    plus £1,124 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £1,124 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £1,995
    plus £1,124 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £1,124 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

1 Mill Place
Shiney Row
Houghton Le Spring DH4 4JT
GB

Directions and Parking

We are in a large cream building situated on the A182, half a mile from the main roundabout.

There is car parking at the rear of the funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 0191 385 5959

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.9
Rating 4.9
based on 27 reviews
Rating 5.0
Neil is very supportive and helped us plan a funeral at a very difficult time.
Response from Derek Moss Funeral Directors
Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated.
Rating 5.0
Both my parents had funeral plans with Derek Moss via Dignity, and this made everything so much easier at a a most difficult. They made sure that I was informed every step of the way. The help that was offered and received was exceptional, everything was done so smoothly. I could not thank them enough. I would recommend Derek Moss to anyone who needs their services. You will receive a thoughtful, considerate, compassionate and extremely helpful service.
Response from Derek Moss Funeral Directors
Thank you for leaving a review online for Derek Moss Funeral Directors. Our whole team are here to give the upmost compassion and support to each and every client and I am glad they did this for you.
Rating 4.0
Pleasant and attentive throughout the whole process .
Response from Derek Moss Funeral Directors
It has been a privilege to look after your Mother.
Rating 5.0
At a very difficult time the staff at Derek Moss Funeral Directors were extremely supportive and professional.
Both Steve and Neil kept me fully informed at all times, resulting in a very smooth process of laying my mother to rest.
I thank you very much.
Response from Derek Moss Funeral Directors
Thank you for your kind words. We always appreciate receiving comments, it enables us to provide the right care for each family. I am happy that we provided a professional service to you.
Rating 5.0
The Service I was given by Stephen at Derek Moss was very good ,with clear communication at all times. It took a lot of the stress out of a difficult situation and time.
Response from Derek Moss Funeral Directors
We always appreciate receiving comments from our families, and we are constantly making improvements to enable us to provide the highest level of guidance and support.
Rating 5.0
All members of the staff were attentive throughout the process and were always on hand to answer any additional questions, we would certainly recommend them to any family looking for a funeral director
Response from Derek Moss Funeral Directors
We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. Thank you for this recommendation.
Rating 5.0
A fantastic service, very professional, understanding and caring. The whole process was excellent from start to finish with great follow up service too. Obviously a very well trained team of people who excel at their profession. Stuart was brilliant we couldn’t have wished for a better person to guide us through my mums funeral.
Response from Derek Moss Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time.
Rating 5.0
Very happy with Steven our funeral director, From the moment we called he was so caring and talked us through everything. He was constantly in touch to make sure we were coping OK and making sure all was perfect for the day.
I would recommend your services to anyone.
Response from Derek Moss Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
Very professional and efficient. Everything went smoothly.
Response from Derek Moss Funeral Directors
We are grateful of you using our services to provide something special for your loved one.
Rating 5.0
All staff are professionally yet friendly. Nothing is too much bother and there is no such thing as a silly question.
Response from Derek Moss Funeral Directors
Thank you for your review and we are happy that we provided an important service to you through this difficult time.
Rating 5.0
Staff went above and beyond expectations in helping us to arrange dads funeral, they rang every day before funeral to see if they could help with anything and to see how we were. I would definitely recommend there service. Thank you for your help and compassion during this difficult time
Response from Derek Moss Funeral Directors
I am glad you chose Derek Moss Funreal Directors and that the final wishes for your Father were carried out to the highest standard.
Rating 5.0
Margaret, from Derek Moss Funeral Directors was efficient, timely, patient and thorough. She explained everything, gave us options and our requirements were managed and met wherever possible, particularly challenging in this period of Covid restrictions. Everything went smoothly and happened as we'd hoped. Many thanks, Margaret!
Response from Derek Moss Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time.
Rating 5.0
Thank you so much to Neil and all the staff at Derek Moss, Shiney Row for their care and support during the arrangement process and funeral for our mother. They helped us last year on the death of our father and remembered our family circumstances, ensuring that we had a familiar voice on the end of the phone. Their attention to detail and community knowledge ensured, that even in these exceptionally difficult times of social distancing, we had the best possible funeral service for our mother.
Response from Derek Moss Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It is good to know that we managed to make the day run as smoothly as possible for you and that you and the family received helpful guidance through this time.
Rating 5.0
The team have handled our situation superbly providing the support we required at such a difficult time. Stephen, Stuart and Lee have all been compassionate, considerate and understanding when explaining and discussing both the formal aspects and our own private requirements. Their availability was given without intrusion at all times providing calm and reassurance throughout.
Response from Derek Moss Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. I am glad that you found our staff to be informative and reliable and that you confided in us as a team to take care of your loved one.
Rating 5.0
From start to finish Neil and his team were professional and supportive.
Response from Derek Moss Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
We were really happy with the service provided by everyone from your company that we dealt with very caring and very professional
Response from Derek Moss Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. Thank you
Rating 5.0
Leigh is an absolute credit to the business. From start to finish she handled everything in a very calm soothing and professional manner which made this not so nice event much more manageable. I would have given 6 stars but there are only 5
Response from Derek Moss Funeral Directors
Thank you for taking the time to complete the online review. I am pleased that we were respectful of your needs at such a difficult time and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
Excellent professional service. The attention to detail was superb and someone was always available to speak to at this distressing time. Would highly recommend.
Response from Derek Moss Funeral Directors
Thank you for your online review. I am pleased to hear that you found our staff to be professional and respectful and that we were able to help make things easier for you at such a difficult time.
Rating 4.0
A little bit disappointed after cancelling a second car i was then casually offered it again?
Response from Derek Moss Funeral Directors
Thank you for your 4* rating and comments. We are sorry to hear of your concerns regarding the second car. We believe this would have been discussed during the call we made to you on the day prior the funeral. This call would have been to ensure that your needs were fully met on the day and to check you did not require any additional services. We apologise if this was upsetting to you. If you wish to discuss this is more detail, please contact the Client Relations department directly on 0800 731 0655. Thank you once again for your review.
Rating 5.0
Excellent service from start to finish, from going in to organise it, to the funeral itself. Kept up to date all the time with what was going on during the whole process. Neil dealt with it all delicately and professionally, a lovely chap.
Response from Derek Moss Funeral Directors
Thank you for sharing your views with us on your online review. I am pleased that you were so well looked after by our team.
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