Derek Moss Funeral Directors, Shiney Row

Derek Moss Funeral Directors are here to support you if a loved one has just passed away and you need help arranging the funeral. We offer a range of funerals to suit your needs. You can find out more below or give us a call to discuss.
BASED ON 36 reviews
Rating 4.9

About our Shiney Row funeral home

Derek Moss Funeral Directors was established in 1984. Since then we have continually offered compassionate, respectful funeral services to the local community.

Our funeral home was built in 1862, and has been renovated, modernised, extended and tastefully decorated to help us conduct funerals. We now have three chapels of rest as well as two family rooms. You can use these to spend time with your loved one before the funeral.

We are always here to offer you our support, priding ourselves on the uncompromising service that we provide. We work closely with the families in our care, as we want to ensure your loved one receives a personalised service, meaningfully celebrating their life.

Please call us as soon as you need us. We will be here to guide you 24 hours a day.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £1395
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £1395
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • The Moss Funeral

    Our Local Simple Funeral allows you to celebrate the life of your loved one, with an Attended Funeral with some restrictions.
    Find out more
    From
    £1995
    plus £1210 estimated third party costs for cost of cremation.
    plus £1210 estimated third party costs for cost of cremation.

    The Moss Funeral

    Our Local Simple Funeral allows you to celebrate the life of your loved one, with an Attended Funeral with some restrictions.
    From
    £1995
    plus £1210 estimated third party costs for cost of cremation.
    plus £1210 estimated third party costs for cost of cremation.
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £2595
    plus £1210 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    plus £1210 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £2595
    plus £1210 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    plus £1210 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

1 Mill Place
Shiney Row
Houghton Le Spring DH4 4JT
GB

Directions and Parking

We are in a large cream building situated on the A182, half a mile from the main roundabout.

There is car parking at the rear of the funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 0191 385 5959

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.9
Rating 4.9
based on 36 reviews
Rating 5.0
I cannot thank the team at Derek Moss enough for the care and attention they gave to my sister's funeral.

Every detail and every request I made was dealt with promptly and compassionately.

Always someone there to answer my queries. All of the team were excellant but in particular Stuart, what a lovely, gentle, caring man. He was with me every step of the way, what an asset he is to your company. He rang me most days to see how I was and kept me informed of any developments, always ready to answer any questions any giving me as much time as I needed.

Once Anne was taken into their care I knew she would be looked after and treated respectfully.

The actual service was perfect, everything on time and ran so smoothly. Everyone said how lovely it was. I was certainly in safe hands.

Yesterday I received a Rememberance Book which they put together, details of the service, and cards from the floral tributes included, along with a beautiful photo. Such a lovely thought.

Thank you so much. I would highly recommend the company.
Response from Derek Moss Funeral Directors
Thank you for the kind comments posted on your online review. I am glad that you chose Derek Moss Funeral Directors to look after your sister. Our team are here to provide the highest level of service for you and we are happy this was achieved. Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated. It has been a privilege to look after your sister.
Rating 5.0
They were so respectful and took good care of my son I couldn’t thank Steve and Kevin enough for their support and making my sons arrangements exactly the way I wanted them doing Thank you
Response from Derek Moss Funeral Directors
We appreciate you leaving a review online for your experience with Derek Moss Funeral Directors, thank you for entrusting us with the care of your son. We are glad that we were respectful of your needs at such a difficult time. It means a lot to the team for our clients to be able to share their experiences with us and It is always good to hear that individual members of our team have provided a service to you to the best of their ability.
Rating 5.0
Professional and caring attitude throughout. At a time when you are feeling low, all staff at the Shiney Row office helped take all the pressures away from you. Neil was exceptional,I can't thank him enough.
Response from Derek Moss Funeral Directors
These kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult.
Rating 5.0
Can't speak highly enough about Neil and his colleagues from Derek Moss in Shiney Row. A very sad and distressful time for the family when my mam died was handled with care and consideration by Neil and the team. We were advised and kept up to date with all arrangements on a regular basis and any requests or changes we requested were completed ASAP without question.
Thank you Neil and all at Derek Moss Shiney Row from all our family.
Response from Derek Moss Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us. I am pleased that we provided the highest level of care and guidance for you and your family
Rating 5.0
Derek Moss Funeral Directors provided us with an excellent service. Living some distance from Sunderland could have made the funeral arrangements difficult, but Stuart kept us well informed and was attentive to every detail. Nothing was too much trouble. The kindness, support and respect of all the staff was evident through all stages of Mum's funeral. Would definitely recommend Derek Moss Funeral Directors.
Response from Derek Moss Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
Very friendly, personable and helpful undertaker. Nothing was too much trouble and their arrangement of daily contact, throughout a difficult time to confirm all in order, was exceptional
Response from Derek Moss Funeral Directors
These kind words mean a great deal to the whole team. We always strive to give each family what they need even when times are difficult.     
Rating 5.0
Staff was very professional and caring at all times,they supported me and my family through the funeral from start to finish ,which went smooth on the day.Thankyou k barnes
Response from Derek Moss Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Derek and Stephen provided an excellent service to ensure my wife Denise was safe and her final event went without any trouble.
Response from Derek Moss Funeral Directors
We appreciate you sharing your experience with us. Your comments will help us to ensure we are providing the right level of care to our families. It is always good to hear that individual members of our team have provided a service to you to the best of their ability. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Caring and respectful service from beginning to end
Response from Derek Moss Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us. Our whole team are here to give you the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
Neil is very supportive and helped us plan a funeral at a very difficult time.
Response from Derek Moss Funeral Directors
Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated.
Rating 5.0
Both my parents had funeral plans with Derek Moss via Dignity, and this made everything so much easier at a a most difficult. They made sure that I was informed every step of the way. The help that was offered and received was exceptional, everything was done so smoothly. I could not thank them enough. I would recommend Derek Moss to anyone who needs their services. You will receive a thoughtful, considerate, compassionate and extremely helpful service.
Response from Derek Moss Funeral Directors
Thank you for leaving a review online for Derek Moss Funeral Directors. Our whole team are here to give the upmost compassion and support to each and every client and I am glad they did this for you.
Rating 4.0
Pleasant and attentive throughout the whole process .
Response from Derek Moss Funeral Directors
It has been a privilege to look after your Mother.
Rating 5.0
At a very difficult time the staff at Derek Moss Funeral Directors were extremely supportive and professional.
Both Steve and Neil kept me fully informed at all times, resulting in a very smooth process of laying my mother to rest.
I thank you very much.
Response from Derek Moss Funeral Directors
Thank you for your kind words. We always appreciate receiving comments, it enables us to provide the right care for each family. I am happy that we provided a professional service to you.
Rating 5.0
The Service I was given by Stephen at Derek Moss was very good ,with clear communication at all times. It took a lot of the stress out of a difficult situation and time.
Response from Derek Moss Funeral Directors
We always appreciate receiving comments from our families, and we are constantly making improvements to enable us to provide the highest level of guidance and support.
Rating 5.0
All members of the staff were attentive throughout the process and were always on hand to answer any additional questions, we would certainly recommend them to any family looking for a funeral director
Response from Derek Moss Funeral Directors
We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. Thank you for this recommendation.
Rating 5.0
A fantastic service, very professional, understanding and caring. The whole process was excellent from start to finish with great follow up service too. Obviously a very well trained team of people who excel at their profession. Stuart was brilliant we couldn’t have wished for a better person to guide us through my mums funeral.
Response from Derek Moss Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time.
Rating 5.0
Very happy with Steven our funeral director, From the moment we called he was so caring and talked us through everything. He was constantly in touch to make sure we were coping OK and making sure all was perfect for the day.
I would recommend your services to anyone.
Response from Derek Moss Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
Very professional and efficient. Everything went smoothly.
Response from Derek Moss Funeral Directors
We are grateful of you using our services to provide something special for your loved one.
Rating 5.0
All staff are professionally yet friendly. Nothing is too much bother and there is no such thing as a silly question.
Response from Derek Moss Funeral Directors
Thank you for your review and we are happy that we provided an important service to you through this difficult time.
Rating 5.0
Staff went above and beyond expectations in helping us to arrange dads funeral, they rang every day before funeral to see if they could help with anything and to see how we were. I would definitely recommend there service. Thank you for your help and compassion during this difficult time
Response from Derek Moss Funeral Directors
I am glad you chose Derek Moss Funreal Directors and that the final wishes for your Father were carried out to the highest standard.
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