Derek Moss Funeral Directors, Shiney Row

Our Shiney Row Funeral Directors can provide a meaningful funeral now for your family and an additional memorial or commemorative service later once everyone can be together again.
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24 hours a day
Reviews
Rating 4.9
based on 15 reviews

About our Shiney Row funeral home

Derek Moss Funeral Directors was established in 1984. Since then we have continually offered compassionate, respectful funeral services to the local community.

Our funeral home was built in 1862, and has been renovated, modernised, extended and tastefully decorated to help us conduct funerals. We now have three chapels of rest as well as two family rooms. You can use these to spend time with your loved one before the funeral.

We are always here to offer you our support, priding ourselves on the uncompromising service that we provide. We work closely with the families in our care, as we want to ensure your loved one receives a personalised service, meaningfully celebrating their life.

Please call us as soon as you need us. We will be here to guide you 24 hours a day.

What we offer

  • The option of a dignified funeral now and memorial service later
  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.

Where to find us

Address

1 Mill Place
Shiney Row
Houghton Le Spring DH4 4JT
GB

Directions and Parking

We are in a large cream building situated on the A182, half a mile from the main roundabout.

There is car parking at the rear of the funeral home.

Funeral Home Opening Times

Our staff are available 24 hours a day on 0191 385 5959 if you require our services outside of these hours.
Day of the WeekHours
Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
SaturdayClosed
SundayClosed

Frequently asked questions

Reviews of our services

4.9
Rating 4.9
based on 15 reviews
Rating 5.0
Thank you so much to Neil and all the staff at Derek Moss, Shiney Row for their care and support during the arrangement process and funeral for our mother. They helped us last year on the death of our father and remembered our family circumstances, ensuring that we had a familiar voice on the end of the phone. Their attention to detail and community knowledge ensured, that even in these exceptionally difficult times of social distancing, we had the best possible funeral service for our mother.
Response from Derek Moss Funeral Directors
We are incredibly grateful that you took the time to leave us this review. It is good to know that we managed to make the day run as smoothly as possible for you and that you and the family received helpful guidance through this time.
Rating 5.0
The team have handled our situation superbly providing the support we required at such a difficult time. Stephen, Stuart and Lee have all been compassionate, considerate and understanding when explaining and discussing both the formal aspects and our own private requirements. Their availability was given without intrusion at all times providing calm and reassurance throughout.
Response from Derek Moss Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. I am glad that you found our staff to be informative and reliable and that you confided in us as a team to take care of your loved one.
Rating 5.0
From start to finish Neil and his team were professional and supportive.
Response from Derek Moss Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved.
Rating 5.0
We were really happy with the service provided by everyone from your company that we dealt with very caring and very professional
Response from Derek Moss Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. Thank you
Rating 5.0
Leigh is an absolute credit to the business. From start to finish she handled everything in a very calm soothing and professional manner which made this not so nice event much more manageable. I would have given 6 stars but there are only 5
Response from Derek Moss Funeral Directors
Thank you for taking the time to complete the online review. I am pleased that we were respectful of your needs at such a difficult time and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
Excellent professional service. The attention to detail was superb and someone was always available to speak to at this distressing time. Would highly recommend.
Response from Derek Moss Funeral Directors
Thank you for your online review. I am pleased to hear that you found our staff to be professional and respectful and that we were able to help make things easier for you at such a difficult time.
Rating 4.0
A little bit disappointed after cancelling a second car i was then casually offered it again?
Response from Derek Moss Funeral Directors
Thank you for your 4* rating and comments. We are sorry to hear of your concerns regarding the second car. We believe this would have been discussed during the call we made to you on the day prior the funeral. This call would have been to ensure that your needs were fully met on the day and to check you did not require any additional services. We apologise if this was upsetting to you. If you wish to discuss this is more detail, please contact the Client Relations department directly on 0800 731 0655. Thank you once again for your review.
Rating 5.0
Excellent service from start to finish, from going in to organise it, to the funeral itself. Kept up to date all the time with what was going on during the whole process. Neil dealt with it all delicately and professionally, a lovely chap.
Response from Derek Moss Funeral Directors
Thank you for sharing your views with us on your online review. I am pleased that you were so well looked after by our team.
Rating 5.0
I have used this service as the people employed give 100% care to the deceased and to the family in there time of sadness everything we requested was carried out to our satisfaction would recommend them for there professional service
Response from Derek Moss Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that you were so well looked after by our team and that all of your wishes and requirements were carried out as you had requested.
Rating 5.0
Used derek before can't praise highly enough Stuart what a top man nothing to much trouble mam got send off she deserved miss her so much thank you all from the herbertson family
Response from Derek Moss Funeral Directors
Thank you for taking the time to complete the online review. I am glad we were able to provide you with the support and guidance needed and that we were able to help make things easier for you at such a difficult time.
Rating 5.0
The funeral director and his staff in Shiney Row were extremely accommodating, caring and respectful. The funeral director was very helpful, supportive and reassuring throughout the whole process, keeping in daily contact. His knowledge of the local community ensured a very personal service, tailored to the specific needs of our family circumstances. A difficult time was made much easier by the friendly, professional and efficient service we received. We would highly recommend the local service to others. Thank you....
Response from Derek Moss Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that we provided the highest level of care and guidance for you and your family and that we were able to help make things a little easier for you at such a difficult time.
Rating 5.0
All staff were very helpful and considerate towards all family and friends of the deceased leading up to funeral.On day of service funeral directer and staff helped us deal with our emotions by being considerate to us all.
Response from Derek Moss Funeral Directors
Thank you for the kind comments posted on your online review. I am glad we were able to provide you with the support and guidance needed and that we were able to look after you and your family at this difficult time.
Rating 5.0
Professional and everything I needed was done.
Response from Derek Moss Funeral Directors
Thank you for taking the time to send your online review to us. I am pleased that you were so well looked after by our team and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
The service provided was excellent; from the initial telephone call to the post-funeral service provided.
Stephen and the team were in touch regularly providing updates and outlining procedure.
The funeral went very smoothly; from the cortège leaving the house to the post-funeral function.
Graham, who read the eulogy, was also excellent right from his visit through e mailing the eulogy for proof reading and accuracy to the funeral service itself.
The high standard of service provided greatly assisted us coming to terms with my father’s passing.
I would without hesitation highly recommend Derek Moss Funeral Directors.
Many thanks to all at their office.
Response from Derek Moss Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased that the arrangements for your Father were carried out to your satisfaction and that our team provided the highest level of care and guidance.
Rating 5.0
The Service we received was excellent. All staff were friendly and helpful at a difficult time. We would recommend the company to others.
Response from Derek Moss Funeral Directors
Thank you for the comments left as part of your online review. I am pleased that we were able to look after you and your family at this difficult time and that all of the arrangements were carried out to your satisfaction.
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