Francis Chappell & Sons Funeral Directors, Crawley

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Crawley Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 29 reviews
Rating 4.7

About our Crawley funeral home

A trusted name when it comes to funeral care, Francis Chappell & Sons Funeral Directors in Crawley promises you the same high standards of service upon which our longstanding reputation is built. We have provided a shoulder to lean on to the bereaved families in this part of West Sussex for almost four decades and would be honoured to arrange the funeral of your loved one too.

At this difficult time, the support you receive can sometimes make a small difference. The friendly team here at our funeral directors will always be ready to offer you guidance and advice, helping to ease any concerns you may have regarding the funeral, as well as offering comfort to you and your family.

We will arrange the send off you want for your loved one, tailored to your specific wishes to ensure it is a personal and loving reflection upon their life. So whether it is a religious service or a humanist one, a traditional ceremony or something a little more unique or modern (a woodland burial, for instance), you will be able to say your farewell in the manner of your choosing.

The Francis Chappell name was established in 1840, with our Crawley funeral directors opening in the 1980s. We can be found on the Grand Parade on Crawley High Street, a central location that makes us accessible to the whole of the town, including the neighbourhoods of Bewbush, Broadfield, Maidenbower and Pound Hill.

We are here for you when you need us, with our funeral advisors available 24 hours.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £1,995
    plus £968 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £968 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £1,995
    plus £968 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £968 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

8 Grand Parade
High Street
Crawley RH10 1BU
GB

Directions and Parking

We are at the bottom of the High Street, opposite the pedestrian walkway through to the Queens Square shops.

You can park on the High Street, Orchard Street, or in the car park off Pegler Way.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01293 521407

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.7
Rating 4.7
based on 29 reviews
Rating 5.0
Kim and ALL staff were an absolute rock,nothing was too much trouble and they were all so caring and thoughtful. Kim helped with everything and had some lovely suggestions that really did complete my Father’s Day . My family have used this particular branch in Crawley a couple of times before and have always made the day a very special one and I would absolutely recommend them to anyone, especially if you are struggling with the process,they are 1st class all the way
Response from Francis Chappell & Sons Funeral Directors
I am glad we were able to provide you with the support and guidance needed. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
At a very sad time for our family, everyone at Francis Chappell was so kind, helpful and respectful. Kim in the office was lovely and friendly, and Nigel our funeral director was so calm and respectful. The whole team helped us get through a sad day with lovely memories.
Response from Francis Chappell & Sons Funeral Directors
Thank you for entrusting us with the care of your Mother. I am pleased to hear that you found our staff to be professional and caring and the service was carried out to your satisfaction. Your feedback is always valuable to us.
Rating 5.0
Sensitive and compassionate throughout the process .Everybody was kind and helpful and kept me informed throughout .
Response from Francis Chappell & Sons Funeral Directors
I am pleased that we provided the highest level of care and guidance for you and your family.
Rating 5.0
The service my wife received from you made it feel very relaxing for me and the family. Thank you so much.
Response from Francis Chappell & Sons Funeral Directors
Our whole team are here to give you the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
Losing our Dad was a very sad and stressful time for us and having to organise his funeral seemed such a daunting task. Although my parents both had a pre-paid funeral plan, there was still a service to organise and extras to be paid for. The team at Francis Chappell & Sons Funeral Directors however made the process so easy. Everyone we dealt with was sympathetic, kind and supportive and enabled us to arrange a special service that really reflected our Dad's life and personality. The funeral itself went smoothly and we felt cared for and supported throughout. We can't thank everyone enough, and we wouldn't hesitate to recommend Francis Chappell & Sons to anyone else navigating through this difficult time.
Response from Francis Chappell & Sons Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. I am pleased we were able to help make things easier for you at such a difficult time. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
Obviously arranging a funeral is at a very emotional time, but I have to recommend Francis Chappell & Sons - all of our communications were very professional while also being compassionate. I could not have been more pleased at the way the staff handled all the arrangements. And the service I received, both in telephone communication and from the Funeral staff on the day of the Service was exemplary, and I do not hesitate in my recommendation of Francis Chappell & Sons Funeral Directors, Crawley.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time, we know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. Thank you for these lovely words, it means so much to the whole team.
Rating 5.0
Very Professional People. Guided us through the whole process, with Dignity and Compassion. Would have no hesitation recommending them for your Funeral Needs.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your comments left as part of your online review. I am glad that our team were there to guide you through the arrangements for your loved one at such a difficult time. Thank you for your 5* review.
Rating 5.0
Would highly recommend Francis Chappell Funeral Directors. Excellent and sensitive service at a time when most needed. I wish the other agencies had to deal with were half as good.
Response from Francis Chappell & Sons Funeral Directors
Thank you for leaving a review online for Francis Chappell & Sons Funeral Directors. It is good to hear that the team looked after you so well.
Rating 5.0
Friendly, sympathetic and professional. Also very knowledgeable.
Response from Francis Chappell & Sons Funeral Directors
Thank you for using our services for your loved one.
Rating 5.0
Hello,

Re the funeral of Edwin Charles Drake.

Please accept this review as confirmation of our converstion yesterday. From the first phone call to the funeral day, the service Francis Chappell and Sons gave us was top quality. Would certainly recommend then to anyone.

Many thanks

Ian Drake
Response from Francis Chappell & Sons Funeral Directors
Thank you for your positive recommendation, it is greatly appreciated. I am glad that we were able to provide you with the care and support needed at this time.
Rating 5.0
Good service given very professional and considerate
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 4.0
After my initial phone call, Dignity took over, it was very reassuring to know that someone else was taking on the organising at a very difficult time. The staff kept us informed every step of the way and answered our questions. The service was obviously very emotional, but it was just as we had hoped and this helped to take away some of stress. The Covid safety rules were in place at all times which also helped. I would definitely recommend taking out a pre-planned funeral, as it is good to discuss what you would like and when you need to use it takes away some of the stress of a difficult situation.
Thank you to Frances Chappell for your help and support.
Response from Francis Chappell & Sons Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. I am happy that the pre-paid funeral plan made it easier to arrange the service for your loved one.
Rating 5.0
Francis Chappell & Sons provided us with an excellent service. Could not have wished for more. All our needs and questions were dealt with very professional. Even the follow up, after the funeral.

Could not fault. 5 Stars..Excellent.
Response from Francis Chappell & Sons Funeral Directors
We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after. Your family continues to be in our thoughts and we are honoured to have been able to give you the service you needed.
Rating 4.0
All the team at Francis Chappell made what was a very upsetting run very smoothly
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 4* review and your comments. Your feedback is so valuable to us.
Rating 4.0
Overall I was very pleased with the service I received, however there were a couple of admin errors which I had to point out. One was receiving an email addressed to my deceased mother, instead of me. The other was in the draft service sheet, another persons name was given within the text, instead of my mothers.

On the day I found the Funeral Director to be very attentive and helpful. It could not have gone more smoothly, considering the Covid 19 restrictions in place,
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 4* review. I am sorry that you experienced difficulties as a result of administrative errors. If you would like to discuss further please do not hesitate to contact client relations on 0800 783 7171.
Rating 5.0
From the first telephone call they were always available for questions it was a smooth ride from start to finish. this included the coffin carriers who were very well presented and the yellow ties finished it the selabate we had was excellent she presented my father wonderfully all that is left to say is the order of service booklet was lovely everyone mentioned it saying the best they had ever seen all l can finish with is THANK YOU
Response from Francis Chappell & Sons Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Totally pleased. The staff I/we encountered were very professional, respectful and caring to our wishes and needs. The staff I dealt with were Cherrylyn Adlam and Karen Rubins-Lawrie (who also arranged/appointed the excellent Reverend Paul McMichael). On the day before (and the day of the funeral) James (surname not advised/known) was also brilliant. All were beyond reproach. Many thanks.

Please note - Third attempt as advised website problems yesterday
Response from Francis Chappell & Sons Funeral Directors
Thank you for your review and your kind comments about our staff. I am sorry to hear that you had issues with our website when you left the review and I will be sure to pass your comments to the relevant department.
Rating 5.0
We cannot thank all the staff of Francis Chappell & Sons for the care, kindness and professionalism they took in looking after my Father’s funeral. Everything went extremely well, it made a very sad and difficult day so much easier to deal with. Many thanks again.
Response from Francis Chappell & Sons Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. I am glad that we were able to provide you with the care and support to help make things easier for you at such a difficult time.
Rating 5.0
very helpful staff and understanding in relation to the passing of my mother recently
Response from Francis Chappell & Sons Funeral Directors
I am glad that you chose Francis Chappell & Sons to take care of your Mother and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
It’s very difficult not to use the name of one of your staff as she was awesome.
She went above and beyond to make a difficult time, made a million times harder by the coroner’s office, as easy as she could. I cannot fault the service we were given, from beginning to end everyone was kind, considerate and showed great compassion. My mum would have been chuffed to bits.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 5* review. We are very sorry to hear that you had difficulty with the coroners but are so glad our staff supported you through this.
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