Francis Chappell & Sons Funeral Directors in Crawley

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01293 52140701293 521407
4.2
Rating 4.2
Based on 7 Reviews
Francis Chappell & Sons Funeral Directors in High Street, Crawley

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A funeral director opening a hearse door | Dignity Funerals

About Us

A trusted name when it comes to funeral care, Francis Chappell & Sons Funeral Directors in Crawley promises you the same high standards of service upon which our longstanding reputation is built. We have provided a shoulder to lean on to the bereaved families in this part of West Sussex for almost four decades and would be honoured to arrange the funeral of your loved one too.

At this difficult time, the support you receive can sometimes make a small difference. The friendly team here at our funeral directors will always be ready to offer you guidance and advice, helping to ease any concerns you may have regarding the funeral, as well as offering comfort to you and your family.

We will arrange the send off you want for your loved one, tailored to your specific wishes to ensure it is a personal and loving reflection upon their life. So whether it is a religious service or a humanist one, a traditional ceremony or something a little more unique or modern (a woodland burial, for instance), you will be able to say your farewell in the manner of your choosing.

The Francis Chappell name was established in 1840, with our Crawley funeral directors opening in the 1980s. We can be found on the Grand Parade on Crawley High Street, a central location that makes us accessible to the whole of the town, including the neighbourhoods of Bewbush, Broadfield, Maidenbower and Pound Hill.

We are here for you when you need us, with our funeral advisors available 24 hours. Call us today and we will take care of everything.

Our Simple funeral is available for £1,995 + third party costs, without compromising on the quality of the service that is delivered. Or our Full Service funeral can be tailored just how you wish, whether that be a traditional ceremony or a colourful celebration of life.

Call us today on 01293 521407 to talk through your personal requirements.

What We Offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans

Our Services

At Francis Chappell & Sons Funeral Directors, we understand how special life is with those that you love. For us, every funeral is unique and personal. We have a service to fulfil every wish, with every detail carried out with the same uncompromising quality of care. From a traditional service, to a colourful woodland burial, your options are limitless with our Full Service Funeral. If you have a little more flexibility when it comes to arrangements, then we can provide a Simple Funeral for a lower cost.
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Simple Funeral

A complete funeral service for a lower cost, delivered with complete compassion and care.

This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
Our costs from
£1,995
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Full Service Funeral

Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
Our costs from
£3,545

Why choose us?

Funeral services with distinction

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Dignified funeral from £1,995 + third party costs
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Providing the highest standards of care
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Expert professionals available 24 hours a day
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High quality facilities

Where to find us

Address

8 Grand Parade High Street Crawley RH10 1BU GB

Parking and Directions

You can park on the High Street, Orchard Street, or in the car park off Pegler Way.
We are at the bottom of the High Street, opposite the pedestrian walkway through to the Queens Square shops.

OPENING HOURS

Our staff are available 24 hours a day on 01293 521407 if you require our services outside of these hours.

VISITING HOURS

Day of the WeekHours
Mon09:00 - 17:00
Tue09:00 - 17:00
Wed09:00 - 17:00
Thu09:00 - 17:00
Fri09:00 - 17:00
SatClosed
SunClosed

Supporting you along the way

What to do when someone dies

What to do when someone dies

It’s perfectly normal to be unsure of what you need to do following the death of a loved one. These step-by-step guides will carefully explain everything you need to when someone dies, helping you through each stage of the process.
Find Out More
Planning a funeral

Planning a funeral

Our guides on planning a funeral will ensure your loved one's send off is a personal and unique celebration of their life. We will explain how our Funeral Directors will help you plan a funeral service and support you at every stage.
Find Out More
The funeral service

The day of the funeral

This guide will explain what happens at a funeral; including the funeral procession, funeral service, committal service and the wake. We will be here to help you through every step of the journey.
Find Out More
After the funeral

After the funeral

Once the funeral has taken place, there are still a number of things you may need to take care of. From choosing the perfect memorial to dealing with legal matters, we'll offer all the support you need after the funeral.
Find Out More

Reviews of our services

4.2
Rating 4.2
based on 7 Reviews
  • 5.0
    Rating 5.0
    I would like to thank all at Francis Chappell & Sons for all the help with the recent funeral of my Father.
    You all this journey bearable and gave him a good send off.
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for taking the time to complete the online review. I am happy that we were able to provide you with the knowledge and understanding of a difficult situation and make things easier for you.
  • 5.0
    Rating 5.0
    Thank you to Cherrylyn for arranging Mum’s funeral with kindness and respect at a difficult time, she helped to guide me through all the details and organised a lovely Celebrant to conduct Mum’s service. Karen also was a great comfort on the day of Mum’s funeral and everything ran smoothly. Thank you all
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for posting your online review. I am pleased we were able to help make things easier for you at such a difficult time and that you and your family were looked after so well.
  • 1.0
    Rating 1.0
    We used Francis Chappell to arrange my Grandad's funeral following a good experience with my Gran's funeral previously. Sadly, this experience couldn't have been more different. Despite having an appointment we were told that they were very busy and were kept waiting for 45 minutes. When the lady eventually appeared we were told that because she had been on annual leave, everything was in disarray, and she hadn't had time to read his file. She was unaware of where his body was (East Surrey mortuary) despite my father providing all the correct paperwork to allow the release and that the coroners office had already called their office to inform them my Grandad was available for collection. She then went into an unnecessary and lengthy monologue about Harold Shipman (!?) and made a wholly inappropriate 'joke' about transport in a wheelbarrow when asked if my Grandad would have a hearse to the crematorium included in the 'package' we had selected.
    We were advised that we should submit our own Obituary to the local paper, which we did, only to be told that they could not accept them from the general public and it should come from the Funeral Directors!
    I debated whether I should leave a public review but when my Father collected my Grandad's Ashes from the crematorium only to find that his ashes were in a plastic bag placed in a cardboard box and handed over in a carrier bag...my decision was made!
    We shall NEVER be using them again, and would advise anyone else that they should be avoided in order bypass the emotional distress we encountered.
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for your review, I am sorry that you were unhappy with the service you received. I would like the opportunity to discuss your comments with you and ask that you contat our Client Relations team on 0800 783 7171.
  • 4.0
    Rating 4.0
    The Funeral Director ensured everything went to plan on the day without any problems.
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for your online review. I am pleased that you were so well looked after by our team and that all of the arrangements were carried out to your satisfaction.
  • 5.0
    Rating 5.0
    My sister and I experienced a very high quality of care when using Francis Chappell for our late Mother's funeral.
    Chloe was incredibly sympathetic and kind towards us. She was also organised and efficient in dealing with all the arrangements. We are so grateful to her.
    On the day, Ian was very professional and respectful.
    The service went very smoothly and was conducted in a dignified manner, just as we, and our Mother would have, wanted.
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for the kind comments posted on your online review. I am pleased to hear that you found our staff to be professional and respectful and that we provided the highest level of care and guidance for you and your family.
  • 5.0
    Rating 5.0
    Very friendly and accomodating. Understood things were vedy difficult with the family and did all they could to support.

    Thank you
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for taking the time to send your online review to us. I am pleased that you were so well looked after by our team and that we were able to provide you with the care and support needed at this time.
  • 5.0
    Rating 5.0
    Fantastic. Chloe and Ian were the most kindest people and made you feel like you were part of a family. Would definitely recommend Francis Chappell Crawley
    Dignity Funeral logo
    Response on behalf of Francis Chappell & Sons Funeral Directors
    Thank you for your online review. I am pleased that you were so well looked after by our team.