Francis Chappell & Sons Funeral Directors, Crawley

Our Crawley Funeral Directors can provide a meaningful funeral now for your family and an additional memorial or commemorative service later once everyone can be together again.
Francis Chappell & Sons Funeral Directors in High Street, Crawley
BASED ON 16 reviews
Rating 4.5
Francis Chappell & Sons Funeral Directors in High Street, Crawley

About our Crawley funeral home

A trusted name when it comes to funeral care, Francis Chappell & Sons Funeral Directors in Crawley promises you the same high standards of service upon which our longstanding reputation is built. We have provided a shoulder to lean on to the bereaved families in this part of West Sussex for almost four decades and would be honoured to arrange the funeral of your loved one too.

At this difficult time, the support you receive can sometimes make a small difference. The friendly team here at our funeral directors will always be ready to offer you guidance and advice, helping to ease any concerns you may have regarding the funeral, as well as offering comfort to you and your family.

We will arrange the send off you want for your loved one, tailored to your specific wishes to ensure it is a personal and loving reflection upon their life. So whether it is a religious service or a humanist one, a traditional ceremony or something a little more unique or modern (a woodland burial, for instance), you will be able to say your farewell in the manner of your choosing.

The Francis Chappell name was established in 1840, with our Crawley funeral directors opening in the 1980s. We can be found on the Grand Parade on Crawley High Street, a central location that makes us accessible to the whole of the town, including the neighbourhoods of Bewbush, Broadfield, Maidenbower and Pound Hill.

We are here for you when you need us, with our funeral advisors available 24 hours.

What we offer

  • The option of a dignified funeral now and memorial service later
  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will arrange a funeral for your loved one suited to your requirements. Whether it's a traditional or a more contemporary service, you have choice with our Full Service Funeral. If a little flexibility with the arrangements is not a problem, a Simple Funeral at a lower cost may be preferable.
  • Full Service Funeral

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died.
    Our costs from
    £3,545
    Current restrictions might mean that you can’t have a funeral today how you imagined it to be. However, we can still provide a dignified and meaningful funeral now and a memorial or commemorative service later.Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    Full Service Funeral in Crawley Image

    Full Service FuneralOur costs from £3,545

    Our Full Service Funeral allows you to create a totally personal commemoration to celebrate the life of the person who has died. Our service is delivered with expertise and uncompromising compassion. We will care for the deceased with the utmost care and respect in our own professional premises and will take on the responsibility for ensuring every detail is taken care of to the highest standards. You can rely on us to make a difficult time a little easier.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • Have flexibility and choice over the time, day and location of the funeral service
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • We can add services and tailor the funeral to suit your own specific requirements
    To find out more, please call us on 01293 521407, or read more about our dignified funeral now, and service later.
  • Simple Funeral Service in Crawley

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    Our costs from
    £1,995
    This kind of service is suitable if you have the flexibility to choose from a limited choice of dates and times for the service and you do not want to have a lot of additional services added to the funeral. You can rest assured that we will never compromise on the care we provide when looking after your loved one.
    Simple Funeral Service in Crawley Image

    Simple Funeral Service in CrawleyOur costs from £1,995

    A complete funeral service for a lower cost, delivered with complete compassion and care.
    • Our funeral professionals will care for your loved one in our premium facilities
    • A professional Arranger will provide support, guidance and co-ordinate everything for you
    • The service will be at a mutually agreed time and date dependent upon availability, usually on Tuesday, Wednesday or Thursday
    • We will provide a Funeral Director, chauffeur-driven hearse and pallbearers for the service
    • Some additional services such as arranging floral tributes or obituaries are not available
    To find out more, please call us on 01293 521407

Where to find us

Address

8 Grand Parade
High Street
Crawley RH10 1BU
GB

Directions and Parking

We are at the bottom of the High Street, opposite the pedestrian walkway through to the Queens Square shops.

You can park on the High Street, Orchard Street, or in the car park off Pegler Way.

Funeral Home Opening Times

Our staff are available 24 hours a day on 01293 521407 if you require our services outside of these hours.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

Frequently asked questions

Reviews of our services

4.5
Rating 4.5
based on 16 reviews
Rating 4.0
All the team at Francis Chappell made what was a very upsetting run very smoothly
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 4* review and your comments. Your feedback is so valuable to us.
Rating 4.0
Overall I was very pleased with the service I received, however there were a couple of admin errors which I had to point out. One was receiving an email addressed to my deceased mother, instead of me. The other was in the draft service sheet, another persons name was given within the text, instead of my mothers.

On the day I found the Funeral Director to be very attentive and helpful. It could not have gone more smoothly, considering the Covid 19 restrictions in place,
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 4* review. I am sorry that you experienced difficulties as a result of administrative errors. If you would like to discuss further please do not hesitate to contact client relations on 0800 783 7171.
Rating 5.0
From the first telephone call they were always available for questions it was a smooth ride from start to finish. this included the coffin carriers who were very well presented and the yellow ties finished it the selabate we had was excellent she presented my father wonderfully all that is left to say is the order of service booklet was lovely everyone mentioned it saying the best they had ever seen all l can finish with is THANK YOU
Response from Francis Chappell & Sons Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
Totally pleased. The staff I/we encountered were very professional, respectful and caring to our wishes and needs. The staff I dealt with were Cherrylyn Adlam and Karen Rubins-Lawrie (who also arranged/appointed the excellent Reverend Paul McMichael). On the day before (and the day of the funeral) James (surname not advised/known) was also brilliant. All were beyond reproach. Many thanks.

Please note - Third attempt as advised website problems yesterday
Response from Francis Chappell & Sons Funeral Directors
Thank you for your review and your kind comments about our staff. I am sorry to hear that you had issues with our website when you left the review and I will be sure to pass your comments to the relevant department.
Rating 5.0
We cannot thank all the staff of Francis Chappell & Sons for the care, kindness and professionalism they took in looking after my Father’s funeral. Everything went extremely well, it made a very sad and difficult day so much easier to deal with. Many thanks again.
Response from Francis Chappell & Sons Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. I am glad that we were able to provide you with the care and support to help make things easier for you at such a difficult time.
Rating 5.0
very helpful staff and understanding in relation to the passing of my mother recently
Response from Francis Chappell & Sons Funeral Directors
I am glad that you chose Francis Chappell & Sons to take care of your Mother and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
It’s very difficult not to use the name of one of your staff as she was awesome.
She went above and beyond to make a difficult time, made a million times harder by the coroner’s office, as easy as she could. I cannot fault the service we were given, from beginning to end everyone was kind, considerate and showed great compassion. My mum would have been chuffed to bits.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your 5* review. We are very sorry to hear that you had difficulty with the coroners but are so glad our staff supported you through this.
Rating 5.0
My Brother and I were treated with compassion and utmost respect with the passing away of our Mother.
Everything was explained in a professional manner and all the staff ensured the whole funeral went smoothly. Thank you for being so sensitive and caring.
I would strongly recommend Francis Chappell & Sons to take care of your loved ones.
Sue O'Malley
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your experience with us on your online review. I am pleased to hear the team looked after you and the family well and that we were able to provide you with the dignity and respect needed at this time.
Rating 5.0
THIS DOES SEEM A VERY ODD CIRCUMSTANCE FOR LEAVING FEEDBACK, HOWEVER DEATH IS SADLY INEVITABLE!
THIS WAS MY FIRST INVOLVEMENT WITH HANDLING A FUNERAL AND ARRANGEMENTS, SO I WAS COMPLETELY AT A LOSS OF WHAT TO DO AND WHERE TO START.
HOWEVER FROM THE FIRST DEALINGS WITH FRANCIS CHAPPELL WE WERE PUT TOTALLY AT EASE, AN APPOINTMENT TO DISCUSS OUR EXACT REQUIREMENTS WAS MADE. THE WHOLE PROCESS WAS DEALT WITH FULL COMPASSION SYMPATHY AND UNDERSTANDING, WE WERE LEFT WITH FULL CONFIDENCE THAT EVERYTHING WAS DEALT WITH. THE DAY OF THE FUNERAL RAN BEAUTIFULLY WITH ABSOLUTELY NO PROBLEMS, WE WERE GUIDED POLITELY WHERE NECESSARY AND ADVISED IF REQUIRED. I WOULD BE MORE THAN HAPPY TO RECOMMEND FRANCIS CHAPPEL SHOULD THE NEED ARISE.
Response from Francis Chappell & Sons Funeral Directors
Thank you for sharing your views with us on your online review. I am pleased to hear that our team were so accommodating and their recommendations were helpful. It makes a difficult time seem a little easier and I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
I would like to thank all at Francis Chappell & Sons for all the help with the recent funeral of my Father.
You all this journey bearable and gave him a good send off.
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to complete the online review. I am happy that we were able to provide you with the knowledge and understanding of a difficult situation and make things easier for you.
Rating 5.0
Thank you to Cherrylyn for arranging Mum’s funeral with kindness and respect at a difficult time, she helped to guide me through all the details and organised a lovely Celebrant to conduct Mum’s service. Karen also was a great comfort on the day of Mum’s funeral and everything ran smoothly. Thank you all
Response from Francis Chappell & Sons Funeral Directors
Thank you for posting your online review. I am pleased we were able to help make things easier for you at such a difficult time and that you and your family were looked after so well.
Rating 1.0
We used Francis Chappell to arrange my Grandad's funeral following a good experience with my Gran's funeral previously. Sadly, this experience couldn't have been more different. Despite having an appointment we were told that they were very busy and were kept waiting for 45 minutes. When the lady eventually appeared we were told that because she had been on annual leave, everything was in disarray, and she hadn't had time to read his file. She was unaware of where his body was (East Surrey mortuary) despite my father providing all the correct paperwork to allow the release and that the coroners office had already called their office to inform them my Grandad was available for collection. She then went into an unnecessary and lengthy monologue about Harold Shipman (!?) and made a wholly inappropriate 'joke' about transport in a wheelbarrow when asked if my Grandad would have a hearse to the crematorium included in the 'package' we had selected.
We were advised that we should submit our own Obituary to the local paper, which we did, only to be told that they could not accept them from the general public and it should come from the Funeral Directors!
I debated whether I should leave a public review but when my Father collected my Grandad's Ashes from the crematorium only to find that his ashes were in a plastic bag placed in a cardboard box and handed over in a carrier bag...my decision was made!
We shall NEVER be using them again, and would advise anyone else that they should be avoided in order bypass the emotional distress we encountered.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your review, I am sorry that you were unhappy with the service you received. I would like the opportunity to discuss your comments with you and ask that you contat our Client Relations team on 0800 783 7171.
Rating 4.0
The Funeral Director ensured everything went to plan on the day without any problems.
Response from Francis Chappell & Sons Funeral Directors
Thank you for your online review. I am pleased that you were so well looked after by our team and that all of the arrangements were carried out to your satisfaction.
Rating 5.0
My sister and I experienced a very high quality of care when using Francis Chappell for our late Mother's funeral.
Chloe was incredibly sympathetic and kind towards us. She was also organised and efficient in dealing with all the arrangements. We are so grateful to her.
On the day, Ian was very professional and respectful.
The service went very smoothly and was conducted in a dignified manner, just as we, and our Mother would have, wanted.
Response from Francis Chappell & Sons Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased to hear that you found our staff to be professional and respectful and that we provided the highest level of care and guidance for you and your family.
Rating 5.0
Very friendly and accomodating. Understood things were vedy difficult with the family and did all they could to support.

Thank you
Response from Francis Chappell & Sons Funeral Directors
Thank you for taking the time to send your online review to us. I am pleased that you were so well looked after by our team and that we were able to provide you with the care and support needed at this time.
Rating 5.0
Fantastic. Chloe and Ian were the most kindest people and made you feel like you were part of a family. Would definitely recommend Francis Chappell Crawley
Response from Francis Chappell & Sons Funeral Directors
Thank you for your online review. I am pleased that you were so well looked after by our team.
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