R Butler & Sons Funeral Directors, Hailsham

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Hailsham Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 23 reviews
Rating 4.8

About our Hailsham funeral home

When in need of support and guidance, following the loss of somebody special, R Butler & Sons Funeral Directors in Hailsham is here for you. Adhering to the highest of standards, you can place your trust in us to arrange a heartfelt and meaningful funeral for your loved one.

Helping to make a difficult time a little easier, our caring professionals are available to ensure you can remember your loved one in the way you want. You will be treated with compassion and respect at all times, as we provide advice and help you to make the decisions that will shape the funeral.

As part of the National Association of Funeral Directors (NAFD), we abide by a strict code of practice. You can rest assured that your loved one will be cared for with absolute integrity and that their send off will run smoothly and according to your wishes.

You can find our funeral home on Station Road, at the junction with South Road, and our location close to the centre of town makes us accessible to the whole of Hailsham. We are also able to serve families from our neighbouring communities in the Wealden district, such as Heathfield, Polegate and Uckfield.

Our funeral directors has been a part of East Sussex since 1809, so you can rest assured that you and your loved one will be in safe and experienced hands.

There will be somebody ready to listen, 24 hours. To arrange a funeral,

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £995
    (Includes cost of cremation).
    (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £1,995
    plus £1,068 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £1,068 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £1,995
    plus £1,068 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    plus £1,068 estimated third party costs for cost of cremation, doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

5-7 Station Road
Hailsham BN27 2BE
GB

Directions and Parking

We are opposite the on-foot entrance for South Road Car Park.

South Road Car Park is right next to our funeral home and is free of charge.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01323 840086

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.8
Rating 4.8
based on 23 reviews
Rating 5.0
The service we received was second to none and Mum’s funeral went smoothly from our first meeting with Shirley. They saw to everything and dealt with all our queries, and last minute changes as if we had always requested them. Papers were delivered to the house exactly as they said they would be. Would have no qualms about recommending them.
Response from R Butler & Sons Funeral Directors
We appreciate you sharing your experience with us. Your comments will help us to ensure we are providing the right level of care to our families. It is always good to hear that individual members of our team have provided a service to you to the best of their ability and It’s so good to hear that we gave outstanding support to you from the branch.
Rating 5.0
all the arrangements where carried out to the letter everybody we dealt with was very helpful the day went very smoothly the flowers where excellent and the service was conducted with due reverence but not over bearing thank you all very much.
Response from R Butler & Sons Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
Everything went as smoothly as possible and all arrangements were organised for us and extremely well.
All the staff that we dealt with were so very helpful and understanding we couldn't have asked for more.
Response from R Butler & Sons Funeral Directors
Thank you for entrusting us with the care of your Sister, your feedback is valued. It’s good to hear that you and the family received helpful guidance through this time and your comments will provide great encouragement to the team to keep doing their job to the best of their ability.
Rating 5.0
A funeral plan had been set up, which meant I had very little to do. Shirley did all the leg work which was what I needed, during a difficult time, I was talked through all that was necessary with courtesy and empathy.
Various thoughts were offered to ensure the day progressed well.
I wish to thank the staff for there care and consideration.
Response from R Butler & Sons Funeral Directors
I am happy that the pre-paid funeral plan made it easier to arrange the service for your husband. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
From start to finish R Butler were invaluable. So very helpful and kind at a very difficult time. Not living local to them everything was done either over the phone or via email. I can only say Shirley is the most understanding, kind helpful employee I have ever come across. Nothing was too must trouble and was extremely knowledgeable going well above and beyond what you would expected. I can not thank her and R Butler enough for all they did in making a difficult time so much easier to handle. Thank you all.
Response from R Butler & Sons Funeral Directors
Thank you for this positive recommendation, it is greatly appreciated. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
Shirley at your butlers branch in Hailsham is very professional with a personal touch which I thank
All questions answered professionally
Made our beautiful mums journey go with out a hitch
I would highly recommend the Hailsham branch
Response from R Butler & Sons Funeral Directors
Thank you for leaving a review online for R Butler & Sons Funeral Directors. I am glad that we were able to provide you with the dignity and respect needed at this time.
Rating 5.0
The office manager Shirley was very understanding, polite and helpful at all times whilst dealing with the administration in an efficient manner. The lead Undertaker at the funeral Kevin was also very polite and understanding dealing with all aspects of the service at the crematorium in a friendly manner. We are very grateful for the service provided.
Response from R Butler & Sons Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service.
Rating 5.0
From the moment I needed their services, R.Butler and Sons were sympathetic and professional. Their Staff were clearly very experienced and could answer any of my questions, including those relating to other Agencies involved in the bereavement processes. Whenever I phoned their office my call was answered promptly and efficiently, nothing was too much bother. Their knowledge of the Covid regulations and their effects on the Funeral itself were explained fully. Their links with new technology like the Webcast for those that could not attend and the music and photographs presentation made the Ceremony extra special. They definitely lessened my burdens at an emotional and problematic time. The follow up phone call with regard to any after care issues came as a welcome surprise. Taking up Dignity's Funeral Plan on behalf of my Mother, was one of the best decisions I have made. Ray Edmonds
Response from R Butler & Sons Funeral Directors
It means a lot to the team for our clients to be able to share their experiences with us. I am glad we were able to provide you with the support and guidance needed and that we were able to help ease any worries that you may have had.
Rating 5.0
Excellent service from Butlers Funeral Directors - helped us all the way through the process at a sensitive and emotional time.
Thanks to Shirley and her Team
Response from R Butler & Sons Funeral Directors
We have been working hard to maintain our high standards of care in these challenging times and it's great to know that we succeeded in doing so.
Rating 5.0
The service we received was first class. Nothing was too much trouble for Shirley. She was compassionate, kind and extremely professional. She explained the process including the restrictions due to the pandemic, she ensured that we had everything we needed in a timely manner and really went the extra mile to ensure that my Auntie’s funeral was as good it as it could be even during lockdown. At a difficult time, it was very reassuring to know that we were being taken care of so well.
Response from R Butler & Sons Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 4.0
The staff both on the phone and on the day were excellent nothing was too much trouble. We had a direct cremation for Mum and we could see her off from the undertakers which was very dignified, and we were grateful for that opportunity as during the pandemic a funeral was not possible for our family.

Our only disappointment was that we were not able to choose a different coffin without paying another £1500 for the package we had, bearing in mind with COVID restrictions we had no choice.

However Butlers were excellent perhaps Dignity need to rethink this in light of what is happening with the pandemic.
Response from R Butler & Sons Funeral Directors
Thank you for your 4* review. We are pleased that our staff were able to support you on the day and note your comment concerning the coffin choice and we thank you for your feedback on this point. If you would like to discuss your comments further, please do contact our Client Relations Department on 0800 783 7171.
Rating 5.0
Very helpful and caring straight forward and understanding
Response from R Butler & Sons Funeral Directors
Thank you for sharing your experience online. You are helping others to make more informed funeral choices, whatever those may be.
Rating 5.0
Very professional and caring, kept in touch every step of the way and guided with how to proceed
Response from R Butler & Sons Funeral Directors
Thank you for these lovely words, it means so much to the whole team. We are grateful of you using our services to provide something special for your loved one.
Rating 5.0
Thank you for your support, advice and service. I found you to be very helpful and quick to answer my questions and going over details a few times. Everyone was very nice.
Response from R Butler & Sons Funeral Directors
Thank you for your review. We are very proud of our team and the care they give and it means the world when we hear from the families that we have looked after.
Rating 5.0
At our most traumatic and emotional time when we lost our dearest mum it was so reassuring to have Shirley to turn too. All our questions, needs and requests were taken care of in the most sympathetic and caring manner with no detail forgotten or overlooked. Shirley is a credit to her profession and the business and we shall be eternally grateful to her. The words within this review come nowhere close in explaining our heartfelt thanks to both Shirley and her team.
The Childs Family
Response from R Butler & Sons Funeral Directors
Thank you for your thoughtful and detailed review. It is incredibly helpful to other families in the same circumstances as yourself. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Very efficient friendly and helpful. They made the whole process go smoothly
Response from R Butler & Sons Funeral Directors
It’s good to hear that you and the family received helpful guidance through this time. Thank you for your review.
Rating 5.0
Excellent service. Friendly and supportive staff.
Response from R Butler & Sons Funeral Directors
Thank you for your review. I am pleased that you had the trust and confidence in our team to be able to deliver the service you expected.
Rating 5.0
A very professional and caring service
Response from R Butler & Sons Funeral Directors
Thank you for sharing your sentiments with us regarding your experience.
Rating 5.0
R Butler’s handling of the arrangements for both by parents this year was first class. Faultless. Shirley in the Hailsham office was responsive, sensitive and professional Her team of Ushers were the same. I cannot speak more highly of R Butler. They made a difficult time significantly less stressful and distressing.

Jeremy Barnes
Response from R Butler & Sons Funeral Directors
Our team are here to provide the highest level of service for you and we are happy this was achieved. We take pride in giving outstanding service to our families and glad that we were respectful of your needs at such a difficult time.
Rating 5.0
R Butlers provided a kind, compassionate and professional service. Shirley in particular was very supportive. We had to make all of the arrangements over the phone and Shirley went the extra mile to ensure everything went smoothly for us. We highly recommend the company and their staff.
Response from R Butler & Sons Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need and I am glad that we were able to provide you with the dignity and respect needed at this time.
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