W S Trenhaile Funeral Directors, Cheltenham

W S Trenhaile Funeral Directors are here to support you if a loved one has just passed away and you need help arranging the funeral. We offer a range of funerals to suit your needs. You can find out more below or give us a call to discuss.
BASED ON 54 reviews
Rating 4.9

About our Cheltenham funeral home

We are W S Trenhaile Funeral Directors in Cheltenham. We are here to help make a difficult time a little easier for you and your family, as we conduct a beautiful funeral service that will mark the life of your loved one in a meaningful way.

The wellbeing of you and your family is paramount to us, so we will spend as much time as you need, supporting you, guiding you, and treating you as if you were a member of our own family. A funeral can be a unique celebration of life, so we are committed to tailoring every detail to be just as you wish.

We are always here for you and can talk to you 24 hours a day. Please give us a call as soon as you need us.

What we offer

  • Advice and guidance at every step, including registering the death
  • Arrangements that are tailored to meet your family's needs
  • Local expertise and knowledge
  • Cremation or burial at any local crematorium or burial site
  • Funeral services of all faiths and cultures
  • Viewing of the deceased in the chapel of rest
  • Hearses, funeral vehicles and bespoke transport options
  • Memorials and tributes
  • Prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

With two packages available, we will be able to arrange the funeral you have in mind for your loved one.

If you’re looking for a traditional or contemporary funeral with a service, you should consider our Attended Funeral. If you want us to arrange a simple cremation without mourners present, our Unattended Funeral may better suit your needs.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £1595
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £1595
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • Sunrise Funeral

    Our Local Simple Funeral allows you to celebrate the life of your loved one, with an Attended Funeral with some restrictions.
    Find out more
    From
    £2295
    plus £1342 estimated third party costs for cost of cremation.
    plus £1342 estimated third party costs for cost of cremation.

    Sunrise Funeral

    Our Local Simple Funeral allows you to celebrate the life of your loved one, with an Attended Funeral with some restrictions.
    From
    £2295
    plus £1342 estimated third party costs for cost of cremation.
    plus £1342 estimated third party costs for cost of cremation.
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £2695
    plus £1342 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    plus £1342 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £2695
    plus £1342 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    plus £1342 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

Apostle House
175 London Road
Cheltenham GL52 6HN
GB

Directions and Parking

You can find us in a large building where London Road meets Cirencester Road.

You can park for free to the rear of our funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 01242 224897

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews of our services

4.9
Rating 4.9
based on 54 reviews
Rating 5.0
Elaine was very helpful and everything went very smoothly
Response from W S Trenhaile Funeral Directors
Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated.
Rating 5.0
The staff were very helpful, patient and understanding. Nothing was too much trouble. I never felt rushed.
Response from W S Trenhaile Funeral Directors
We appreciate you leaving a review online for your experience with W.S.Trenhaile Funeral Directors, your feedback is so valuable to us and we would like to say thank you. We are glad that we were respectful of your needs at such a difficult time. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
From the first moment I contacted them all of the staff at W S Trenhaile were professional and warmly sympathetic and helpful. Everything was clearly explained and all our wishes were recognised and acted on. They ensured that an otherwise difficult time went very smoothly, with dignity and humanity. Thank you to all the team.
Response from W S Trenhaile Funeral Directors
Thank you for sharing your sentiments with us regarding your experience and for using our services for your loved one, and I am pleased it all went well for you and the family. Your comments will provide great encouragement to the team to keep doing their job to the best of their ability and it has been an honour to look after you and your loved one and to respond sensitively to your specific needs.
Rating 5.0
I am so pleased with the way that the staff at W S Trenhaile dealt with my dear wife Doreen. From collecting her from the care home promptly, from organising a slot at Cheltenham Crematorium at a time to suit the family and friends, to the care and attention paid to all parts of the service and the splendid choice of coffins, containers, flowers, the structure and printing of the order of service and the recommended celebrant. Truly a 'one-stop' service made bearable by the attentive and compassionate aid of Elaine Penman
especially and our celebrant Claire Fraser.

As a family we could not have been happier with the way things were handled throughout the process. The limousine and hearse were presented in wonderful condition and the drivers and attendants were kind, considerate and polite. Well done W S Trenhaile and Dignity Group on a job magnificently done. Thank you.
Truly a 5 Star Service!

Richard Drake and family.
Response from W S Trenhaile Funeral Directors
I am glad that you chose W.S. Trenhaile Funeral Directors to look after your wife, your feedback is always valuable to us. I am glad that our staff went above and beyond to deliver the service you expected. We always appreciate receiving comments, it enables us to provide the right care for each family. It has been an honour to look after you and your loved one and to respond sensitively to your specific needs.
Rating 5.0
Thank you so much to Elaine and your colleagues for such a nice and very respectable service. It was perfect and exactly as my dad would have wanted it. We appreciate how supportive and caring you have been and how smoothly the organising of the funeral went, thank you.
Response from W S Trenhaile Funeral Directors
We appreciate you leaving a review online for your experience with W.S. Trenhaile Funeral Directors, thank you for entrusting us with the care of your dad. I am glad that our staff went above and beyond to deliver the service you expected. We always appreciate receiving comments, it enables us to provide the right care for each family.
Rating 5.0
Trenhaile staff were quietly and sensitively supportive at a difficult time. They listened well, and understood our needs, but also provided sound advice when asked. Nothing was too much trouble and they made sure that everything went the way we wanted it to, including our request to carry the coffin ourselves. As a result, the whole service went smoothly and as well as we could have hoped. We would definitely recommend them to others.
Response from W S Trenhaile Funeral Directors
Thank you for sharing your sentiments with us regarding your experience. Our team are here to provide the highest level of service for you and we are happy this was achieved. I am pleased that you were well looked after by our team.
Rating 5.0
We were very happy with the service provided by W S Trenhaile Funeral Directors. Elaine was most helpful and supportive and kept in close contact at every stage.
Response from W S Trenhaile Funeral Directors
We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. I am pleased that our team looked after you so well.
Rating 5.0
A huge thank you to all at WS Trenhaille for the sympathetic, kind, efficient and caring way they handled my Father’s funeral from start to finish. Elaine was wonderful, and explained everything so well in my first meeting with her. My Dad’s funeral was planned meticulously by WS Trenhaille, and on the day Elaine’s compassion and thoughtfulness meant a lot to me.
Thank you!
Debbie S
Response from W S Trenhaile Funeral Directors
Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated. We are thankful to the team for making your special day so personal.
Rating 5.0
We were very impressed with Trenhaile. Right from the start they looked after us so well and we cannot fault them. The communication has also been excellent.
Response from W S Trenhaile Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. Thank you for your 5* review.
Rating 5.0
From our first meeting just after mum had passed away to the contact given weeks after the funeral I felt truly supported by Elaine and her wonderful colleagues. They were professional but caring and nothing was too much trouble. They took away as much of the stress as they could and were like extra family members on the day of the funeral.
Cannot thank them enough.
Response from W S Trenhaile Funeral Directors
I am pleased to hear that our team were so kind and caring to your family. I am pleased we were able to help make things easier for you at such a difficult time.
Rating 5.0
Friendly and extremely helpful during a sad time for the family
Response from W S Trenhaile Funeral Directors
Thank you for this recommendation. Our whole team are here to give you the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
Our mother's funeral was just how we wanted it to be. John was extremely diligent in making sure that everything was as we had asked, ringing to check that we were all happy with the arrangements and making minor amendments when things couldn't quite go according to plan through circumstances rather than mishap. Can't recommend highly enough.
Response from W S Trenhaile Funeral Directors
Thank you for highlighting a member of our team who has made a difference to your personal experience and for this recommendation.
Rating 5.0
A caring, professional company. This was the third time I have used them.
Response from W S Trenhaile Funeral Directors
Thank you for entrusting us with the care of another loved one. I am pleased to hear that you found our staff to be professional and caring. Your feedback is valued.
Rating 5.0
Chris Parsons has been exemplary.
He has been there for me going out of his way to try and make things easier for me and my family. I can’t praise him enough.
Response from W S Trenhaile Funeral Directors
Thank you for highlighting a member of our team who has made a difference to your personal experience, and made a difficult time seem a little easier.
Rating 4.0
The staff at WS Trenhaile Funeral Directors were discrete, thoughtful, friendly and efficient and very helpful planning the funeral that we wanted for mum. They made helpful suggestions to improve and expand our ideas, and the entire experience was hassle free and efficient.
Response from W S Trenhaile Funeral Directors
We are grateful of you using our services to provide something special for your loved one. I am pleased to hear that our team were so accommodating and their recommendations were helpful.
Rating 5.0
We were extremely pleased with response and support we had from Trenhaile right from the start. Toby and Karen couldn't have been more helpful and the funeral itself was well organised and professionally executed. We are very glad that we chose to have a funeral plan from Dignity and we would highly recommend the service from Trenhaile.
Response from W S Trenhaile Funeral Directors
Thank you for leaving a review online for W S Trenhaile Funeral Directors. Our whole team are here to give the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
Our family were very pleased with the help and care we had from Oliver and his team on the death of my husband Roger. Also with Toby and Rhianna who came to take his body the morning he died. You are all so thoughtful and sensitive to the family and have great respect for the deceased. I have known Trenhaille's since 1997 when my father died and as a carer always suggested to the family of the client I looked after that you were the undertaker to go to.

Margaret Richards
Response from W S Trenhaile Funeral Directors
Thank you for entrusting us with the care of another loved one. Our whole team are here to give the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
It has been many years since I used WS Trenhaile and I was a little concerned that as part of Dignity Funerals the service would be less personal. Lizzy far exceeded my expectations and I would recommend this lovely team for whom nothing is too much trouble. Thank you all so much.
Response from W S Trenhaile Funeral Directors
Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 4.0
The initial contact with the funeral directors in Charlton Kings was very good. The second visit was to arrange the funeral itself and was with the same person we had seen on the first visit, who was very kind, caring and considerate. She was very patient while we went through everything but failed to mention the fact that we could have our photographs set to music, in the lovely new crematorium. Fortunately, the celebrant who she picked out for us, came to our home and mentioned it, otherwise we wouldn’t have been aware of that, which by the way, was really good.
We sent in via email the photos we had chosen for the Order of Service, which came back to us to approve, before going off to the printers. It was a collage of photographs, unfortunately, this was to be frank, a mess. However, on second try, all was correct and approved for printing.
I never heard from the lady we had been dealing with again until a gentleman named John called us a couple of days before the funeral, to say he would be with us on the day. I had never met him before but he and his team were extremely good, considerate and respectful.
Response from W S Trenhaile Funeral Directors
Thank you for your 4* review. We are sorry that there were some issue but we really appreciate you taking the time to share your feedback and being open with us about the service we provided. If you do wish to discuss further please do not hesitate to contact the Client Relations team on 0800 783 7171.
Rating 5.0
I have used Trenhaile's for my Father, my sister and my Mother's funeral...which says a lot. They have always been amazing and made a difficult time so much easier. It was Oliver who dealt with us this time and he was just lovely. There is an air of calm sensitivity and they give you a real sense of feeling like you are with family. I felt I could just ask anything of them and it would be done...all I had to do was to be there on the day of the funeral. Everyone who came commented on what a perfect occasion it was from the planning side down the the atmosphere
Response from W S Trenhaile Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed. Thank you for using our services for your loved ones.
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