R C Payne & Son Funeral Directors, Bitterne

With our Unattended Funeral from £995 and our Attended Funeral from £1,995, our Bitterne Funeral Directors will help arrange a fitting farewell for your loved one.
BASED ON 33 reviews
Rating 4.9

About our Bitterne funeral home

Here at R C Payne & Son Funeral Directors in Bitterne, we offer a way for the families in this part of Southampton to say a dignified goodbye to their loved ones. If you have experienced the loss of somebody special, we can arrange a fitting funeral in which to remember them.

At a time of emotional upheaval, our team of Bitterne funeral directors is here to support you. We can provide guidance and comfort, helping you face some of the difficulties that arise following bereavement, while ensuring your loved one receives a personal farewell.

Having served the local community here in Southampton since 1887, you can be certain of a professional but compassionate standard of care. Established by Robert Chapman Payne, we have always been a part of Bitterne, starting from a house on Commercial Street (now a car park on the site of the old Percy Arms pub), before moving, in the 1930s, a short way down the road to our current premises.

Both the son and the grandson of our founder, along with his brother and nephew, have worked at our Bitterne funeral home, which over the years has undergone complete renovation.

All types of funeral can be arranged from either here, or, if you are unable to visit, your home. So whether you want an unattended cremation, religious or humanist ceremony, a traditional service or something a little more out of the ordinary, we will give you the opportunity to pay your respects in an appropriate and heartfelt manner.

You can find our funeral home on Bitterne Road East, putting us within easy reach of the surrounding areas in Southampton, such as Harefield, Itchen, Thornhill and Weston. We have a chapel of rest on the premises, allowing you to spend time with your loved one in a peaceful and private environment, on a day of your choosing.

The friendly team at our Bitterne funeral directors is always available to help in a time of need. You can contact us 24 hours of the day and there will be somebody ready to listen. To arrange your loved one’s funeral,

What we offer

  • Advice from our funeral experts on all aspects of funerals in Southampton
  • Tailored funeral arrangments, meeting the wishes of you and your family, or your loved one.
  • Comprehensive local knowledge of Bitterne and Southampton
  • Cremations and burials at any funeral site throughout Southampton
  • Funerals for all faiths and cultures
  • The visiting of your loved one in our chapel of rest
  • A range of funeral vehicle options, both traditional and bespoke
  • Funeral memorials and personal tributes
  • Various prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

Find out more about the Unattended and Attended Funeral packages we offer to our Southampton community, here in Bitterne. Select one of the options below.

View our Standardised Price List and Additional Options Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    The Unattended Funeral

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our costs from
    £995
    Includes all necessary third party costs
    Includes all necessary third party costs
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    The Unattended Funeral
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    Our costs from
    £1,995
    Plus £1,013 estimated third party costs
    Plus £1,013 estimated third party costs
    The Attended Funeral

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our costs from
    £1,995
    Plus £1,013 estimated third party costs
    Plus £1,013 estimated third party costs
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    The Attended Funeral
    Find Out More

Where to find us

Address

485 Bitterne Road East
Bitterne
Southampton SO18 5EQ
GB

Directions and Parking

You can find us on the corner of Bitterne Road East and Commercial Street.

We have a car park you can use at the rear of our funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday08:30 - 16:30
Tuesday08:30 - 16:30
Wednesday08:30 - 16:30
Thursday08:30 - 16:30
Friday08:30 - 16:30
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 023 8044 9111

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


Reviews for our funeral directors in Bitterne

Read what the families of Southampton say about R C Payne & Son Funeral Directors
4.9
Rating 4.9
based on 33 reviews
Rating 5.0
Sarah had empathy and understanding of the family, after spending time to get to know us.

They showed dignity and respect to us and our loss.
Response from R C Payne & Son Funeral Directors
Thank you for these lovely words, it means so much to the whole team. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. It’s good to hear that you and the family received helpful guidance through this time.
Rating 5.0
Matthew and staff have now arranged both our parents funeral services and his attention to our needs was greatly appreciated. He kept in contact before and after the funeral. I would recommend R C Paynes and thank them for their support at this time.
Response from R C Payne & Son Funeral Directors
I am pleased to hear that our team were so kind and caring to your family. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
All staff were amazing 5 star service
Response from R C Payne & Son Funeral Directors
Thank you for sharing your thoughts with us on your online review.
Rating 5.0
I would like to say how professional Matthew was helping us arrange my father in law’s funeral. He went above and beyond to make a bad time go stress free, his help and guidance was very much appreciated. I would not hesitate to recommend R C Payne & Son, Bitterne.
Response from R C Payne & Son Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Matthew has now handled the funerals of both of my parents within the past eighteen months. On each occasion his sensitive approach and attention to our needs and requirements was very welcome and greatly appreciated by the family. His professional manner, at all times, ensured that both services were handled with a very sympathetic manner. Matthew kept in frequent contact before and after both funerals keeping us well informed and up to date with all the arrangements.
I would have no hesitation in recommending, to anyone, the services of R C Payne & Son Funeral Directors.
Response from R C Payne & Son Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. Thank you for entrusting us with the care of another loved one.
Rating 5.0
We were thoroughly satisfied with the service provided including your attention to detail ensuring all was pre-arranged beforehand and excellently handled.

Care and consideration for the different family members needs was handled with compassion and consideration.

Thank you for all.

Mr Watkins
Response from R C Payne & Son Funeral Directors
Your kind words mean a great deal to the team who always work very hard to deliver great care.
Rating 5.0
Sarah was very supportive and helpful all the way through and after
Response from R C Payne & Son Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Absolute 5 star service. Matthew & the team provided our family with fantastic support & guidance through out the whole process. I cannot thank them enough.
Response from R C Payne & Son Funeral Directors
Your feedback is so valuable and we would like to say thank you. It is comforting to know that the team were there to support you through this time and relieve some of the pressure through guidance and support.
Rating 5.0
Extremely kind and caring at a very difficult time for us. Sarah who looked after mum and my brother and myself was so lovely and couldn’t have done any more-even getting mums ashes so my brother could take them with him with all the documents needed .A horrible experience made bearable by there kindness and caring .Thankyou
Response from R C Payne & Son Funeral Directors
Thank you for sharing your experience online. You are helping others to make more informed funeral choices, whatever those may be. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
We had excellent and caring service from Matthew and Sarah.
Nothing was too much trouble. Matthew regularly contacted us to with updates and to check if there was anything he could do.
The funeral arrangements were not of the simplest but everything was done to ensure we were reassured and confident all would be well.
It was. Matthew acted more like a friend and Payne's service cannot be faulted.
Response from R C Payne & Son Funeral Directors
We appreciate you leaving a review online for your experience with R C Payne & Son Funeral Directors. I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
The arrangement were all handled very sensitively and professionally by Sarah and her colleagues. The service ran very smoothly on the day and it was just a shame more people couldn't have attended. We have been very happy with all our dealings with RC Payne, so many thanks.
Response from R C Payne & Son Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
Thank you for excellent professional service
Response from R C Payne & Son Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 5.0
Personal, caring and understanding.........what more could my family need at this time.
Response from R C Payne & Son Funeral Directors
Thank you for your review. It has been an honour to look after you and your loved one and to respond sensitively to your specific needs.
Rating 5.0
Professional service & excellent support throughout the whole experience. Highly recommended.
Response from R C Payne & Son Funeral Directors
Thank you for your 5* review and lovely comments.
Rating 5.0
A big thank you to Matthew and his team. A very professional and sympathetic service at all times.
There was frequent contact to keep us updated which was very welcome.We could not of asked for anything more!
I would highly recommend them.
Response from R C Payne & Son Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Thank you for your review.
Rating 5.0
Lovely people so helpful made everything so easy in such a sad time
Response from R C Payne & Son Funeral Directors
We really appreciate you taking the time to share your feedback and being open with us about the service we provided.
Rating 5.0
Matthew and his team were very informative and attentive to our needs at this distressing time. Many thnaks
Response from R C Payne & Son Funeral Directors
We have been working hard to maintain our high standards of care in these challenging times and it's great to know that we succeeded in doing so.
Rating 5.0
This was the first experience I have had with arranging the funeral of a close member of my family. At a time when we felt helpless and despairing the staff at the Bitterne Branch were very efficient, gentle, caring and supportive. From the first contact we made through to the final service and follow up details we were treated with kindness, understanding and assurance that we could contact them at any time.

I am very grateful for all the assistance we were given and offer a very sincere thank you to your 'front office' gentleman for his unfailing support.
Response from R C Payne & Son Funeral Directors
We always appreciate receiving comments, it enables us to provide the right care for each family. I am happy that we provided a professional service to you.
Rating 5.0
We were extremely pleased with the service provided by R.C Payne. Bitterne Southampton. The funeral director was very helpful and gave excellent advice and his communication skills were superb. He put us in touch with a lay preacher who helped us with arranging the service, and gave good advice. I would highly recommend using this undertakers to anyone uncertain on who to approach which if you haven’t had to a arrange a funeral before can be quite daunting. Many thanks for making this difficult time easier.
Response from R C Payne & Son Funeral Directors
Thank you for the kind comments posted on your online review. I am pleased to hear that our team were so accommodating and that our staff went above and beyond to deliver the service you expected.
Rating 5.0
I cannot praise the Staff at Bitterne branch enough.
During what is obviously a very trying and upsetting time they were very professional but also showed a human side. Nothing was too much trouble and the communication was second to none. E-mails and phone calls every step of the way.
As a family we all have a rather odd sense of humour, but at no time were we made to feel that we were being either disrespectful or weird in our attitude. Staff accepted that this jokey manner was how we dealt with our grief. That being said they were always on hand with a tissue box when needed.
Matt and Co, a big big thank you to you all for making Mums funeral go so smoothly, from picking us up at home, organising things so that my son and nephews could carry mums coffin, making sure everyone was where they were supposed to be, to dropping us off at our venue afterwards. You all did us proud. xXx
Response from R C Payne & Son Funeral Directors
We really appreciate you taking the time out to share your experience online with us. It helps other families in their time of need. I am glad that you found our staff to be informative and reliable and that you had the trust and confidence in our team to be able to deliver the service you expected.
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