R C Payne & Son Funeral Directors, Bitterne

R C Payne & Son Funeral Directors are here to support you if a loved one has just passed away and you need help arranging the funeral. We offer a range of funerals to suit your needs. You can find out more below or give us a call to discuss.
BASED ON 41 reviews
Rating 4.9

About our Bitterne funeral home

Here at R C Payne & Son Funeral Directors in Bitterne, we offer a way for the families in this part of Southampton to say a dignified goodbye to their loved ones. If you have experienced the loss of somebody special, we can arrange a fitting funeral in which to remember them.

At a time of emotional upheaval, our team of Bitterne funeral directors is here to support you. We can provide guidance and comfort, helping you face some of the difficulties that arise following bereavement, while ensuring your loved one receives a personal farewell.

Having served the local community here in Southampton since 1887, you can be certain of a professional but compassionate standard of care. Established by Robert Chapman Payne, we have always been a part of Bitterne, starting from a house on Commercial Street (now a car park on the site of the old Percy Arms pub), before moving, in the 1930s, a short way down the road to our current premises.

Both the son and the grandson of our founder, along with his brother and nephew, have worked at our Bitterne funeral home, which over the years has undergone complete renovation.

All types of funeral can be arranged from either here, or, if you are unable to visit, your home. So whether you want an unattended cremation, religious or humanist ceremony, a traditional service or something a little more out of the ordinary, we will give you the opportunity to pay your respects in an appropriate and heartfelt manner.

You can find our funeral home on Bitterne Road East, putting us within easy reach of the surrounding areas in Southampton, such as Harefield, Itchen, Thornhill and Weston. We have a chapel of rest on the premises, allowing you to spend time with your loved one in a peaceful and private environment, on a day of your choosing.

The friendly team at our Bitterne funeral directors is always available to help in a time of need. You can contact us 24 hours of the day and there will be somebody ready to listen. To arrange your loved one’s funeral,

What we offer

  • Advice from our funeral experts on all aspects of funerals in Southampton
  • Tailored funeral arrangments, meeting the wishes of you and your family, or your loved one.
  • Comprehensive local knowledge of Bitterne and Southampton
  • Cremations and burials at any funeral site throughout Southampton
  • Funerals for all faiths and cultures
  • The visiting of your loved one in our chapel of rest
  • A range of funeral vehicle options, both traditional and bespoke
  • Funeral memorials and personal tributes
  • Various prepaid funeral plans
Dignity with distinction image
Dignity with distinction image

Funeral Services with distinction

We are proud to be part of Dignity Funerals, a collection of the UK's finest funeral directors, with each and every one committed to setting superior standards.

Many Dignity funeral directors have been part of the local community for generations and it is a privilege to serve those who live beside us. Our rich and lengthy heritage ensures we can deliver our service with local knowledge and unparalleled expertise.
99.0%
99 per cent of families said that Dignity met or exceeded their expectations.
97.7%
97.7 per cent of people said that they would recommend Dignity.

Our funeral services

Find out more about the Unattended and Attended Funeral packages we offer to our Southampton community, here in Bitterne. Select one of the options below.

View our Standardised Price List, Additional Options Price List and Crematoria Price List.
  • The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Find out more
    From
    £1295
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Funeral Service Image

    The Unattended Funeral

    We will help you arrange a simple funeral consisting of a direct cremation without mourners present.
    From
    £1295
    plus £- (Includes cost of cremation).
    plus £- (Includes cost of cremation).
    Our Unattended Funeral allows friends and family to commemorate your loved one in their own way. Our expert funeral directors will provide all necessary care, while offering advice and support every step of the way. A cremation will then be carried out without mourners present, overseen by one of our qualified attendants.
    Funeral Service Image
    Find Out More
  • The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Find out more
    From
    £2695
    plus £1424 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    plus £1424 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    Funeral Service Image

    The Attended Funeral

    A fully personalised funeral arranged and conducted by our expert teams in accordance with your exact wishes.
    From
    £2695
    plus £1424 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    plus £1424 estimated third party costs for cost of cremation with doctor's fees and attendance of a celebrant or minister.
    Our expert team will take care of your loved one with the utmost dignity and respect, while we help arrange a personalised funeral with any additional services you wish.
    Funeral Service Image
    Find Out More

Where to find us

Address

485 Bitterne Road East
Bitterne
Southampton SO18 5EQ
GB

Directions and Parking

You can find us on the corner of Bitterne Road East and Commercial Street.

We have a car park you can use at the rear of our funeral home.

Funeral Home Opening Times

Outside of normal hours, visits can be made by appointment only.
Day of the WeekHours
Monday08:30 - 16:30
Tuesday08:30 - 16:30
Wednesday08:30 - 16:30
Thursday08:30 - 16:30
Friday08:30 - 16:30
SaturdayClosed
SundayClosed

24 Hour Availability

Outside of our funeral home’s opening times, we are available 24 hours a day by phone.
Call 24 hours on 023 8044 9111

Frequently asked questions

  • When someone dies, the first steps will depend on how and where the person passed away. Our step-by-step guides will walk you through the practical steps. For additional support and personal advice, please get in touch with us.


  • You don't have to make an appointment at our funeral homes. However, doing so will ensure that someone can be available to cater to your needs. When arranging a funeral, our Funeral Directors are happy to visit you in your own home, if required.


  • Third party funeral costs are additional charges which we will manage for you and attach to your single invoice. Get in touch with us to confirm costs and plan a funeral to fit your budget.


  • If you choose to arrange the funeral with us, you will be given the option of a complimentary Funeral Notice. We will set it up for you using the details discussed during the arrangements. All we need is an email address.


  • Dignity Funeral Plans let you pay for your funeral in advance and at today's price. It's a way of taking control of the unexpected, setting out the arrangements and limiting the costs by paying for the services included in the funeral plan upfront.


  • A Memorial is a way of creating a lasting memory to help remember a loved one.


  • Dignity has been established for over 200 years and is one of the UK's leading providers of Funerals and with an 'Excellent' Trustpilot rating (02/24). We are proud to help our customers every year with a diverse range of Memorial products and services to help remember their loved ones.


  • We offer a wide range of products – from traditional headstones, kerb sets and benches to remembrance trees, plaques, vases and urns. We also offer more personal and modern options such as jewellery, pin badges and photo related memorial products. As well as completely customised items.

    To organise your Memorial contact us on {{BRANCH_PHONE}}


Reviews for our funeral directors in Bitterne

Read what the families of Southampton say about R C Payne & Son Funeral Directors
4.9
Rating 4.9
based on 41 reviews
Rating 5.0
Staff at Paynes dealt with us in the most supportive way with help and kind words throughout the time arranging my father's funeral. Together with the celebrant they recommended, they were particularly patient in finalising the order of service and specific music requests. Similarly they were most helpful in providing advice on sources of floral tributes and wake venues which was particularly helpful since we live out of the area.
Response from R C Payne & Son Funeral Directors
Thank you for taking the time to send us your online review. Your feedback is always valuable to us.It has been a privilege to support your family and care for your Father. We are proud of the whole team.
Rating 5.0
Matthew Dennis was professional in a nice way and made everything go smoothly as my Aunt would have wanted.
Response from R C Payne & Son Funeral Directors
I am happy that we provided a professional service to you. It is good to know that we managed to make the day run as smoothly as possible for you.
Rating 5.0
Friendly and professional, Matthew was so nice and ensured I was ok at all times.
They are so lovely it’s a shame you only have contact with them under sad circumstances.
Highly recommend.
Response from R C Payne & Son Funeral Directors
I am pleased to hear that you found our staff to be professional and respectful. I am pleased to hear the team looked after you and the family well. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
After my father passed away 3 years ago,we used R C Payne.having been very impressed with their service we didn't hesitate to contact them after my husband passing away in June. Sarah kept us well imformed and took the worry and stress away ,which was so much appreciated at such a emotional time.
From the first phone call to the day of the funeral Sarah was very supportive and understanding.
Wonderful, caring professional team.
Thankyou so much for a wonderful service at this heartbreaking time for myself and daughters.
Response from R C Payne & Son Funeral Directors
Thank you for entrusting us with the care of another loved one. I am glad that we were able to provide you with the care and support needed at this time. We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service and It’s always good to hear that individual members of our team have provided a service to you to the best of their ability.
Rating 5.0
Mathew’s attention to detail and professionalism was excellent. He made sure we were aware of choices we could make and helped with ideas of memorable extras. He made us feel at ease and was very easy to talk to. He kept us updated and informed all the way. This is the second funeral Mathew has arranged and conducted for us and I would definitely recommend his services to anyone going through this difficult time. Thank you Mathew for making a sad day a very special and fitting farewell to our mum.
Response from R C Payne & Son Funeral Directors
I am pleased we were able to help make things easier for you at such a difficult time. We understand how important it is to keep families informed and I'm pleased that our team did exactly that for you. Thank you for highlighting a member of our team who has made a difference to your personal experience. All feedback is greatly appreciated.
Rating 5.0
Myself and my family had no issues with the service that we have received from your funeral directors.
The staff were very caring and conforming.
All our wishes were meet with no issues what so ever at this very difficult time for myself and my brother’s and sister.
I would also like to thank Sarah for her support and guidance for all of us.
Response from R C Payne & Son Funeral Directors
Thank you for these lovely words, it means so much to the whole team. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. Our quality of care is something we are proud of and we know what a difference it makes to the families in their time of need.
Rating 5.0
The service we received was first class. All our requests were carried out and the day was perfect, exactly what I wanted for my mum. The staff were very companionate, kind, caring, friendly and professional. They all went above and beyond before the funeral on the day and evening weeks after with the care they have given and we would like to thank all the staff. From Mr & Mrs Marsh
Response from R C Payne & Son Funeral Directors
We appreciate you sharing your experience with us. Your comments will help us to ensure we are providing the right level of care to our families. Our whole team are here to give you the utmost compassion and support to each and every client and I am glad they did this for you.
Rating 5.0
Matthew D. was very helpful and should be rewarded for his wonderful job he did
Response from R C Payne & Son Funeral Directors
Thank you for highlighting a member of our team that has made a difference to your personal experience. Your feedback is so valuable.
Rating 5.0
Sarah had empathy and understanding of the family, after spending time to get to know us.

They showed dignity and respect to us and our loss.
Response from R C Payne & Son Funeral Directors
Thank you for these lovely words, it means so much to the whole team. It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference. It’s good to hear that you and the family received helpful guidance through this time.
Rating 5.0
Matthew and staff have now arranged both our parents funeral services and his attention to our needs was greatly appreciated. He kept in contact before and after the funeral. I would recommend R C Paynes and thank them for their support at this time.
Response from R C Payne & Son Funeral Directors
I am pleased to hear that our team were so kind and caring to your family. Thank you for this positive recommendation, it is greatly appreciated.
Rating 5.0
All staff were amazing 5 star service
Response from R C Payne & Son Funeral Directors
Thank you for sharing your thoughts with us on your online review.
Rating 5.0
I would like to say how professional Matthew was helping us arrange my father in law’s funeral. He went above and beyond to make a bad time go stress free, his help and guidance was very much appreciated. I would not hesitate to recommend R C Payne & Son, Bitterne.
Response from R C Payne & Son Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Matthew has now handled the funerals of both of my parents within the past eighteen months. On each occasion his sensitive approach and attention to our needs and requirements was very welcome and greatly appreciated by the family. His professional manner, at all times, ensured that both services were handled with a very sympathetic manner. Matthew kept in frequent contact before and after both funerals keeping us well informed and up to date with all the arrangements.
I would have no hesitation in recommending, to anyone, the services of R C Payne & Son Funeral Directors.
Response from R C Payne & Son Funeral Directors
We know how special each person is and aim to convey this in all aspects of our work from the arrangements to the day of the service. Thank you for entrusting us with the care of another loved one.
Rating 5.0
We were thoroughly satisfied with the service provided including your attention to detail ensuring all was pre-arranged beforehand and excellently handled.

Care and consideration for the different family members needs was handled with compassion and consideration.

Thank you for all.

Mr Watkins
Response from R C Payne & Son Funeral Directors
Your kind words mean a great deal to the team who always work very hard to deliver great care.
Rating 5.0
Sarah was very supportive and helpful all the way through and after
Response from R C Payne & Son Funeral Directors
It means a great deal when people take the time to share their experience and to highlight individuals in the team who have made a difference.
Rating 5.0
Absolute 5 star service. Matthew & the team provided our family with fantastic support & guidance through out the whole process. I cannot thank them enough.
Response from R C Payne & Son Funeral Directors
Your feedback is so valuable and we would like to say thank you. It is comforting to know that the team were there to support you through this time and relieve some of the pressure through guidance and support.
Rating 5.0
Extremely kind and caring at a very difficult time for us. Sarah who looked after mum and my brother and myself was so lovely and couldn’t have done any more-even getting mums ashes so my brother could take them with him with all the documents needed .A horrible experience made bearable by there kindness and caring .Thankyou
Response from R C Payne & Son Funeral Directors
Thank you for sharing your experience online. You are helping others to make more informed funeral choices, whatever those may be. The team will be very pleased to hear that their care and support made a difference to your family.
Rating 5.0
We had excellent and caring service from Matthew and Sarah.
Nothing was too much trouble. Matthew regularly contacted us to with updates and to check if there was anything he could do.
The funeral arrangements were not of the simplest but everything was done to ensure we were reassured and confident all would be well.
It was. Matthew acted more like a friend and Payne's service cannot be faulted.
Response from R C Payne & Son Funeral Directors
We appreciate you leaving a review online for your experience with R C Payne & Son Funeral Directors. I am happy that you confided in us as a team to take care of your loved one.
Rating 5.0
The arrangement were all handled very sensitively and professionally by Sarah and her colleagues. The service ran very smoothly on the day and it was just a shame more people couldn't have attended. We have been very happy with all our dealings with RC Payne, so many thanks.
Response from R C Payne & Son Funeral Directors
Thank you so much for this lovely review which means all the more at this very challenging time. The team are working very hard to ensure that each family receives outstanding care and I am so glad their dedication has given you the service you needed.
Rating 5.0
Thank you for excellent professional service
Response from R C Payne & Son Funeral Directors
Thank you for your 5* review and lovely comments.
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