If I could give them zero stars, I would. I called them in behalf of a family whose loved on had passed, at first I got through the Ealing Branch and the man who answered the phone was lovely— offered his condolences and spoke politely and compassionately. However, I had to call the Isleworth branch and the lady who asnwered was the RUDEST, MOST IMPOLITE person I spoke to over the phone even as I spoke to her calmly. When she answered the phone, she did not even give her name, no condolences, all she ever said was “Wait, I’ll get the paperwork.” Then when I asked her to repeat a question I did not hear or understand, she did not just simply repeat the question in a louder voice— she shouted! With an impatient tone of voice, very rude and angry. Not one word of thanks or please was ever heard from her throughout the conversation. She should NOT be working in an office that should deal with customers in a compassionate manner! RUDE! IMPOLITE!
NaChan Carrera, 3 January 2025







