Choosing a funeral director

A funeral director arranges and oversees the funeral, and cares for the person who has died until the day itself. They are your single point of contact throughout.

Their work usually includes bringing the person who has died into their care, guiding you through the choices you need to make, handling the paperwork and liaising with the crematorium, cemetery or place of worship, and being there on the day to make sure everything runs as you planned it.

Most people choose a funeral director within a day or two of a death, often without much time to compare. These are the things worth checking.

Asking a few direct questions will tell you a great deal. You may want to ask:

• What is included in your charges, and what costs will be added on top?
• Who will look after the person who has died, and where?
• Will I deal with the same person throughout?
• Can I visit the person who has died before the funeral?
• What can I personalise, and what are the limits?
• How do I pay, and when is payment due?

You are entitled to take the estimate away and think about it. A funeral director who is happy for you to do that is usually a good sign.

If you are able to visit, it is worth seeing the funeral home itself. Look at whether there is a private room where you can spend time with the person who has died, whether the building is accessible, and whether there is space and parking for the people you expect to come.

Prices and standards vary between funeral directors, so comparing two or three is sensible where you have the time.

We are honoured to serve over 500 local communities across the UK. Our funeral directors are here to advise and support you, wherever you are and whenever you need us, with local knowledge and long experience behind them.

You may wish to discuss your wishes at our premises or in your own home. The choice is completely up to you.

More guidance on arranging a funeral.