At a time that was very sad, the Bicester Branch Manager, Rob, guided us through the tasks ahead, with sincere empathy. He was thoughtful, had a wealth of knowledge, and he and his staff looked after us, and my sister who had passed.
Whenever we needed help or advice he was on the end of the phone, nothing was ever too much trouble for him, likewise if we popped into the Offices, we always were made welcome.
Oliver & James Head Office also picked up one unanswered call, and were equally sympathetic and helpful.
The funeral was everything we wished for, and it reflected my sister perfectly.
We can't thank them enough.
Valerie Sullivan, 24 July 2026







