If you've lost touch over the years with a funeral branch, or you’re unsure what happened to a relative's ashes, we may be able to help.
This page is for people who believe a loved one’s ashes might still be in our care from a funeral that took place some time ago -- especially before 2025. We’re currently carrying out a nationwide review of ashes in our care and reaching out to families where records allow. We’ve also created this simple form so you can contact us directly.
If you're trying to collect ashes from a recent funeral, please speak to the Dignity branch who arranged the service — they'll be able to help you more quickly.
We know how much it matters to feel confident about where your loved one’s ashes are being kept. If you think we might be caring for them, just fill out the form below and we'll check our records.
We'll get back to you within 10 working days.
We'll ask for your contact details, a few basic details about your relative and where the funeral took place.
Our team will check our central records and contact the branch that arranged the funeral.
If we find a match, we'll be in touch to confirm next steps. If not, we'll still let you know.
We'll ask for your relative's full name, date of the cremation or death and the crematorium where the funeral took place. Anything else you can remember — like who arranged it — will also help.
The person who arranged the cremation—usually the individual who signed the cremation paperwork (the applicant) or the executor of the will—is typically the only person legally entitled to request information about the ashes.
Yes. If the applicant or executor is unable to make the request themselves, they can provide written permission for someone else to do so. This could be a family member, friend, or legal representative. We will require proof of identity and a copy of the written authorisation before sharing any information.
We can provide details about whether the ashes are still in our care
We understand that this can be a sensitive time. In the event of a family dispute, we will not share information or take any action until the matter is resolved. We remain neutral and will not take sides. If needed, we may request legal documentation or guidance before proceeding.
Yes. We treat ashes with the utmost dignity and respect, and all related information is confidential. We will only share details with those who are legally entitled or have been authorised in writing by the applicant or executor.
The easiest way is to fill in the details in the form below.
You can also email ashessupport@dignityuk.co.uk. Be prepared to provide:
1. Your full name and contact details
2. The name of the deceased
3. Your relationship to the deceased
3. Proof of identity
4. Any supporting documentation (e.g. written authorisation, executor confirmation)
We'll aim to get back to you within 10 working days.
No - we care for ashes until families are ready. Some families choose to delay decisions, or lose touch over time. If we’re still caring for your loved one’s ashes, we'll do everything we can to help you reconnect.
This page is for older cases only. If your loved one’s funeral was held recently, the best way to collect the ashes is to contact the Dignity branch who arranged the service.
No - everything you share will be kept confidential and used only to help us check our records.