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Bringing your loved one into our care

Our dependable funeral professionals will arrange for your loved one to be brought into our care and will be on hand to provide all the support and advice you need throughout this difficult time.

Information required by a Funeral Director

Your local Funeral Director will require the following information prior to bringing the deceased into our care:

  • The person’s full name, address and age
  • Where they are resting now
  • The name and contact details of their doctor
  • If you have a Death Certificate
  • Where you would like the deceased to rest before the funeral - either the funeral home or at your own home

If it is your wish for them to rest at your own home, we recommend that you allow us to bring them into our care first so all the required preparations and arrangements can be made.

Your chosen Funeral Director will then be able to arrange a time to visit you, or you can meet us at a local funeral home if that’s what you would prefer to do. We will advise you on what to do next, ensuring all the necessary funeral arrangements are taken care of.

Please feel free to contact your local Funeral Director at any time. You will be able to speak to someone 24 hours a day, 7 days a week.

Visiting your loved one

Once we have taken your loved one into our care, you have the choice of whether you wish to visit them in a Chapel of Rest.

Your loved one will be cared for in the chosen funeral home or in one of our specialised central mortuary facilities, with our funeral directors on hand to help arrange a visit at a time that is convenient for you and your family.

Discover more about our Chapel of Rest facilities.

What happens if someone dies abroad?

We offer a comprehensive repatriation service if your loved one sadly passes away abroad. Body repatriation is the process of bringing a loved one back to the UK if you wish to hold their funeral in this country.

To begin the process, the following documents are required:

  • Death Certificate from the country where the person died
  • Permission to deport your loved one from the country where they died
  • Embalming certificate

For more information, read our full guide on body repatriation.

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Has a loved one passed away?

If someone has passed, please call us immediately. We are available 24/7, to help and guide you at every step

Call us any time of day on:

0800 456 1047

What to do when someone dies: Common questions

A list of common questions we're asked by families after the death of a loved one.

Find out more

Find a Funeral Director

Call us 24/7 on 0800 456 1047