Our services during the Coronavirus COVID-19 Pandemic
We understand this is a concerning time for everyone. Right now, we are continuing to take the greatest care of families and arrange funerals across the country as we always do. We have implemented significant contingency plans to ensure we are able to sustain caring for families and the deceased in the coming months.
We are working closely with the government and the funeral sector to ensure that we deliver the services that are needed, whilst providing the necessary protection for both you and our colleagues. The situation continues to change on an almost daily basis and we will adapt accordingly, but right now these are the measures that we have put in place to ensure the wellbeing of everyone.
We already operate with the highest levels of hygiene and safety standards across all of our locations. However, we have implemented additional cleaning routines and procedures in line with guidance from Public Health England to ensure the safety of our staff and all visitors.
All employees have received guidelines to maintain a COVID-19 secure status in each location. This will ensure we continue to help you in a safe and dignified way.
If you need to arrange a funeral
- If you are affected by COVID-19 or you are self-isolating, we have procedures in place that will ensure we can still arrange a funeral with you. Please call us first before coming to a branch so that we can give you the correct guidance.
- We are available 24 hours a day. You can find your local Dignity Funeral Director or you can speak to our central customer service centre on 0800 456 1047. Please be patient if we take a little longer to answer the phone than normal, we are here for you and will speak to you as soon as we can.
- If you have a funeral plan - nothing changes with how it is used or what it covers. There may be some limitations imposed in some areas of the service due to us adhering to the latest government guidelines. Please call the number provided with your funeral plan documents and you will be given the appropriate guidance for you.
- We will do our utmost to provide you with the funeral service that you want. However, there are restrictions based upon government guidelines in place. Where possible you should keep the service to family and close friends. We will provide you with clear guidance on what is possible during any arrangements.
Caring for someone who has died with Coronavirus
We are experienced and prepared to take care of people who have died under all circumstances, including with COVID-19. At all times we will look after your loved one in a caring and dignified manner.
Further questions and answers
Our website is full of advice and guidance and we have created a dedicated area with frequently asked questions specifically around the Coronavirus pandemic that you may find useful.
We are constantly monitoring updates from Public Health England and the UK Government. As new information becomes available, we will look to amend our operations accordingly and will provide any updates that we can through our website.
Dignity Funerals. Taking the Greatest Care.