Discovering the death
If a loved one has passed away, please contact our 24/7 support team as soon as you can. We will be able to guide you through the process, every step of the way. Your loved one may have bought one of our Prepaid Funeral Plans; your local Funeral Director will be able to check this for you.
What to do when someone dies at home
If someone dies at home, there are a number of things you of things you will need to do depending on whether the death was expected or unexpected, and whether it occurred in the day or at night.
What to do when someone dies in hospital
If a loved one has unfortunately passed away in hospital, the next of kin or closest family members will be informed immediately.
What to do when someone dies unexpectedly
If someone dies suddenly or unexpectedly, call 999 straight away to request an ambulance and the police. You will need to stay on the line and follow any instructions given to you. The emergency services will often contact a coroner, or a procurator fiscal in Scotland, to investigate the death.
What to do when someone dies abroad
If someone dies abroad, you will need to register the death according to the regulations of the country in which your loved one has passed and get a consulate death certificate. You will also need to register the death in the UK.
At Dignity, we offer a comprehensive repatriation service if your loved one sadly passes away abroad.