It’s perfectly normal to be unsure of what to do when someone dies and we understand how difficult it can be when they are a relative or close friend. This guide will help explain all the steps you need to take before arranging a funeral for your loved one.

What to do when someone dies checklist

Within the first few days of a death you will need to:

  1. Get a Medical Certificate of the Cause of Death from a GP or hospital doctor
  2. Register the death
  3. Arrange for a Funeral Director to take your loved one into their care
  4. Let people know about the death

Your loved one may have bought one of our Prepaid Funeral Plans, so please let us know and we can check this for you. Our caring professionals are on hand to guide you through the process, every step of the way.

Medical Certificate of Cause of Death

The first thing you need to do is get a Medical Certificate of the Cause of Death. Depending on where your loved one passed away, this process can vary significantly.

How to get a Medical Certificate of Cause of Death

Registering a death

Before you can start planning funeral arrangements, you need to register the death of the individual. Find out what you need to do, where your nearest register office is and what paperwork will be required.

How to register a death

Bringing your loved one into our care

Our dependable funeral professionals will ensure your loved one is carefully brought into our care and will be on hand to provide all the support and advice you need throughout this difficult time.

More on our quality care arrangements

Letting people know when someone dies

Telling others about the death of a relative or close friend can be a very difficult and stressful thing to go through. We’ve prepared a guide on how you can delicately break the news to others.

How to break the news of a death

When a coroner is involved 

A coroner may be called to investigate a death, should it be sudden or unexpected. We will advise you on the role of the coroner and how it will affect your funeral arrangements.  

What is a coroner?

Organ donations

Thousands of people in the UK are registered organ and tissue donors, choosing to save the lives of others after they’ve passed away. Find out what happens to your loved one after organ or body donation.

Organ donation after death

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Building Relationships

Communication is at the heart of how we work.

Video: Building Relationships (4:35m)

Building Relationships
We work closely with clients to ensure they have everything they need at each stage of the funeral process.


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